Wednesday, January 18, 2023
Book Flights
Home Norwegian

    Product Rating 4/5

    Rating Criteria

    COVID-19 Star Rating Breakdown 7/7

    Rating Criteria

    • All 737 aircraft are in economy only configuration; the 787 features economy and premium economy seating
    • Food and drinks including water available for purchase on board; it is highly recommended that passengers pre order their meals when traveling long haul on the 787. Premium passengers have a meal and select beverages included in the fare.
    • Shared cabin screens show movies on flights longer than 3.5 hours; Wi-Fi available on most 737 aircraft; passengers should bring their own headphones and device; Seat back screens with Audio Video On Demand available on the 787 Seat pitch of 29 to 30 inch on the 737s and 31-32 inch in Economy class on the 787; Recliner seats in Premium Economy on the 787 have a 46 inch pitch
    • No blankets or pillows provided however they are available for a fee on flights operated by the 787
    • Payments on board must be made by credit card
    • Baggage allowance of up to 20kg must be purchased when buying ticket; transfer of bags from one Norwegian flight to another possible if the two flights are under one reservation number
    • Began as Norwegian Air Shuttle flying along west coast of Norway in 1993 in cooperation with Braathens Aviation
    • When SAS purchased Braathens in 2002, the airline was rebranded as Norwegian and started low cost domestic flights throughout Norway
    • Started code share arrangements with other airlines and expanded its Scandinavian and inter-Europe network between 2003 and 2007
    • Acquired Finnair’s FlyNordic in 2007
    • Placed many large orders for new aircraft and increased its number of routes to serve over 100 destinations using 66 aircraft
    • 737-800
    • 737-300
    • 787

    COVID-19 Compliance (5/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.


    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.


    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    For lengthy tarmac delays in the US click here 

    See the airline Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here 

    To lodge a complaint with the EU click here

    Click here for more information about our Norwegian reviews and safety ratings system.

    View all Ratings

    Cookie settings