Network Aviation
reviews

Really no complaints. The people at the check-in, gate, and aircrew were courteous and professional. Weather delays the previous 2 days had airlines playing catch up. Good to see the kindness and patience as staff helped passengers

Overall Alleigant Air is bad with uncomfortable seats, mean employees, and old planes so i do not recommend flying with them. Note: Their Tray Table was no bigger than my phone.

I have flown on this miserable airline more times than I would like to admit. Never leave on time, they lie about why they are delayed. One flight was cancelled and I was never given a reason. They refused to refund my money so I disputed the charge on my credit card. I received my refund a month later because I won the dispute. I could go on but life’s too short. 😊

i booked a flight and 30 minutes later had to cancel found out about some family sickness and they refused to refund me my 599 dollars worse customer service i have ever had to deal with i needed that money back to take care of my family and they refused to and hung up on me ill never use them again and never suggest them to anyone and ill making sure everyone i know finds out

Horrific experience from start to finish. Communication from all aspects of the staff are horrible.

Flight cancelled 3.5 hours prior to boarding time. A group of 5 of us planned on attending oldest daughters baby shower. A well-earned and deserved vacation was needed and now will not happen. Very disappointing. The unfortunate result is that I will not be able to attend a family event and will lose about 800 dollars in hotel fees, for 24 hours notice was required. Zero customer service. 200 Dollars compensation inadequate. Very disappointed. I attempted to use Allegiance once before about a year ago when a trip to Nashville was cancelled during Easter. Now I feel compelled to warn others. Pay the extra money on a reputable airline so your plans are not thwarted. Lesson learned the hard way.

Recently flew Allegiant Air from Los Angeles to Grand Rapids. First and foremost, I felt totally safe. The plane was modern and the staff and crew very professional. The pilot gave us a rundown on what to expect (as far as turbulence . . . and he was pretty much right on). I appreciated the advanced notice. The entire staff were friendly, helpful and professional. On time departure. I checked a bag and it arrived with no problems. The airfare we paid was definitely not "ultra low" (granted we booked it within a few days before departure) and we still had to pay for all the "extra stuff". Bottom line however, we needed to get to Grand Rapids to join friends on our vacation after postponing our trip a day. Thankfully the day we needed to get to Grand Rapids, Allegiant operated the flight direct and that was very helpful. Allegiant is a really good choice especially if you need to get to a "less busy airport", however it does require some planning ahead. The airline played a vital role in allowing us to have a good vacation and got us there efficiently and safely. Much appreciated!

Our first flight with Allegiant was a pleasant surprise. The Allegiant staff (airport and air crew) were proficient, professional and exhibited care for passengers throughout the flights. I tempered my expectations based on the term "discount airline" and I firmly state that Allegiant exceeded my expectations. The aircraft were excellent condition, clean with comfortable seats. I was actually happy that the seats did not recline given all the crazy stories about passenger brawls. We paid extra for bags, legroom and priority boarding. We had no negative surprises at check in, the staff in Sanford FL were busy yet remained positive and took time to answer questions. The staff in Bangor were outstanding with welcome advice for future travel with Allegiant. I cannot disagree with the negative reviews since I wasn't there however, I will remind travelers to do a bit of research to understand what you are buying. After flying for over 40 years I can say that I have paid far more for terrible travel experiences. I am now looking to see where else I can travel with this airline. Great job Allegiant!

Recently flew to Fort Lauderdale, Florida with family. Left DSM, IA bag weighed 42 lbs. ticket taker no problem enjoy the flight. All went well and great flight until we left to return home. Return to DSM, IA the respect, service and no core values with the Florida ticket team. Rude, and charged me another $50.00 for the over 40 lb. threshold. All departures delayed out of Florida. Next time it's worth the value to fly another airline.

The crew that we had on Flight 1619 from Punta Gorda, FL to Moline, IL were excellent. They were very friendly, helpful and answer all my questions. We were delayed for about 1/2 hour but they kept us informed. We have flown Allegiant Air many times and have always had great flights!! Flying into smaller airports works for us.

They canceled our return flight on 12/31/21 and have just left us hanging. It’s now 3 weeks later and no refund and no contact from them. We bundled a car with reservations which was a huge mistake. They did not provide an itemized price so don’t know what they’ll try to say refund is. Also we have an extra days stay, drop charges an extra day charge on rental car and extra day parking at home airport. When we call we are told we have a 4 hour wait so we’ve sent emails which they have ignored.This airline is the last place we’ll look in the future.

AWFUL EXPERIENCE. Highly uncomfortable sits, no cushion at all. Not on the sits, not on your back. Spaces for your legs FORGET ABOUT IT! None! Our luggage was damage/ broken, we realize it when we get to the hotel, and on out flight back, we ask at the counter and the lady said that we should done it when we arrived and come back to the ticket counter. We paid for sits and on our fight back home, we were bumped 4 rows back! Hell is Hell this airline. Never again we will flight by ALLEGIANT. The email we received it said " if you do not agree with those changes, call customer service number: well, when I called, the machine said 2 hours waiting time for someone to answer my call. When we asked the gentlemen for the reason of our change of sits, he said, "It's basically the same" "this is a bigger airplane, and the sits have different distribution but basically your will have the same space in the plane" WHO WILL BELIEVE THAT? //

Worst customer service. Two flight attendants were working Allegiant flight 159 that departed Las Vegas and arrived at XNA Northwest Arkansas on 6/20/2021. Since we were sitting in the first seats of the aisle, the fly attendants advised us we had to stow the backpacks in one of the empty compartments. Since it was a full flight, all the compartments around us were full. The flight attendants stated there were open compartments towards the middle of the aircraft. The passengers were boarding the plane at the time, and I told the flight attendant I was overweight with bad knees, and I did not want to cause a hold-up nor inconvenience any other passengers. The flight attendant just acted like they were not able to hear me and turned her head.

Allegiant customer care especially focuses on providing quality services and assistance for the middle and lower class citizens of America it is primarily the property of allegiance travel company to make our travel hassle-free and the comfortable trip With one click or a call on the allegiant customer care number at +1(702)913-1646 you can book your flight ticket I enjoyed traveling by allegiant air, if you are interested you can go to the website http://reservationsallegiant.com/ for reservations thankyou!

They canceled our flight with no prior warning. I have been trying to call, email, chat and text to speak with someone about a refund or credit but there is no way to contact them. The phone number they provide has been busy for the past 4 days... I have a re-dialer and it has been going for 101 hours without connecting. Their online chat is always offline they only respond with auto responder emails and no texting option. There is absolutely no customer service with this horrid company!!!!

My husband is undergoing chemo and was advised not to travel to Florida as he is in the high risk category and a health emergency has been declared by the Governor. We were told we should have bought insurance and even through other airlines are allowing cancellations Allegiant is not. So to be sure he is safe we are out $600. I hope others read this and are aware that after being on hold for almost an hour Allegiant doesn't care about health and safety, only money.

I feel i have to post this review as so many people have posted negative ones based on absolutely nothing other than expecting a first class flight for a basic economy price. I have flown allegiant at least 10 times in the last year and a half from des moines to multiple locations in Florida and to Phoenix-Mesa. I have absolutely no complaints with any aspect of the entire experience any single time. The people on this site that are complaining obviously don't understand flight delays or more likely can't afford and don't fly many places and expect the world for s $200 round trip ticket not understanding that its a budget airline and they wouldn't have that opportunity if allegiant didn't exist. Anyways as one of those people who couldn't otherwise afford to fly nonstop to some of the best destinations in this country, THANK YOU ALLEGIANT FOR YOUR SERVICE!!!

Prefer Zero rating! First and last time I’ll use this airlines. I booked a flight to see my sister and got the flu the day before my flight was scheduled to depart. I canceled and lost the entire fee! I called the airlines and it took 25 minutes for them to answer only to say yes you forfeited the money. But, since you are sick you can submit a doctors note on legal letterhead for consideration. I’m 60 years old and I know when I’ve been given the runaround. Lesson learned. Plus anything extra like a seat, a bag, anything will cost you. Don’t even bother.

You get what you pay for! I was warned by friends not to fly Allegiant, but the price was so cheap. Flight 558 out of Rockford IL to Mesa, AZ. Delayed until 10:30PM. Boarding it was delayed until 11PM. Reason: took longer to deplane the arriving passengers. Once on board they revved up the engines, then Captain announced there is a maintenance issue and they deplaned all of us. Still waiting in the airport to find out if we're even leaving. No departure time available yet. I will never fly them again.

I have tried over 20 times to get in touch with an operator since I have special needs. Is there only one person working the phones? It is taking up valuable time that I can't afford to give up.

Worst airline. Concerns about their safety and customer service. My family and I have consistently had flights delayed and cancelled altogether. We were notified via email when our flight was cancelled w/o any guidance on what options we had to reschedule. It was a nightmare. DO NOT FLY WITH ALLEGIANT AIR!!!!

This is hands down one of the absolute worst travel experiences I’ve had with the worst airline company I’ve ever dealt with. We are very unhappy and displeased and this is not our first issue with Allegiant so this makes it even worse! I am very upset with this company and bothered from start to finish!! They have lost many customers (myself, my family and friends) from this situation and their lack of help/response. We were at the airport and a very light snow flurry started that lasted less than 10 min. They tell us that there has to be a over ¼ of a mile visibility for the plane to land. Within a few minutes of the storm hitting we could see to the lake which is about 1 mile away. They then told us that the “plane does not have enough gas to circle while waiting for weather” They said that the plane had to fly back to Mesa (over an hr flight) to fuel up. We find this upsetting and hard to believe as the FAA has very specific rules and guidelines about how much gas a plane has to have. They should have had enough to circle and wait for the short flurry to pass. I have been on planes before that circled for 30 or more minutes before turning to go somewhere else. Even had a plane turn back around and land where we were supposed to after circling and waiting. So this is completely unacceptable! We are then told it will be a 2 hr delay (in the worst, most uncomfortable and claustrophobic airport I’ve been in) so they can go fill up the plane. This is upsetting and frustrating but we can handle a 2 hr delay. Shortly after this we are told that it would be even more delayed further into the evening causing a TEN hour delay. They said that they did not have snow removal equipment at the airport so the plane can’t come back. How does an airport in Utah not have snow removal equipment? It snows there half the year but they don’t have the equipment!! But then we see a snow plow in the parking lot.. All of this is completely uncalled for, unnecessary and ridiculous. I have been on planes that have landed in worse weather and take off in worse weather in many other airports! If we had been in the Salt Lake airport we would have taken off and been in our destination on time. We had to pay for an uber to get us to and from the airport which cost us even more money. Thankfully we live within 30 min of the airport. When we got back to the airport there is ANOTHER DELAY!! The incoming plane doesn’t land until it is almost time for our flight to take off. They finally load the plane and we sit on the tarmac for an extended period of time waiting without any reason, they never told us why we weren’t taking off. Once we land we then sit on the tarmac again, once again with no explanation. When we were on the plane we were not offered anything as an apology, no free snacks or drinks from the over priced selection. Staff did not seem apologetic for the issues or problems with the flights! Our entire first day of the trip was completely gone and ruined! We are very aggravated with Allegiant and will be pressing the issue further. We will be speaking with the FAA and Provo City as well as reporting them to the Better Business Bureau. We will leave reviews on every website we can. Multiple people at the airport today told us they won't fly allegiant again as well as no one in our family or friends will fly with them. I have been trying to contact customer service since this all happened!! I have emailed a few times with no response. I spent about 4 hours trying to call Allegiant today to no avail. Everytime I called or my mother called we got disconnected. I sat on wait for up to 40 min to get connected to a person and once I told them the issue they disconnected! I know it is not our phones fault as before, during and after trying to call we had other phone calls that never got dropped or had any issue. They offer a live chat option on their website, it said “Agents available and online now” So I put in my name and issue and then it says “no one is available.” This happened EVERY TIME I tried to do the chat option. They are very poor with their customer service and clearly don’t care that we have an issue. We would like some form of compensation whether that is a credit for our flight today as we missed a whole day that was planned. Or a free change of flight for our return flight. My mother never gets to get away from home as she is a caretaker for our dying father. We came down to surprise her mother for her 89th birthday. She only has a couple days away from home to enjoy and Allegiant ruined one day of that. Poor communication, slow moving, poor customer service and not following FAA rules. But no one has contacted us or answered our calls so we have yet to hear anything. We now have to pay out of pocket a ridiculous amount to change her flight in hopes that they will refund us and make this right!

I typically would not take the time to register an account (especially knowing the outcome will be more junk mail in my inbox) BUT I came to this site in hopes of gaining valuable information regarding another airline (that I have no prior experience with). I decided the best way to judge my opinion on the accuracy of the reviews is to check the reviews of an airline I am extremely familiar with, that would be Allegiant Air. Upon reading the reviews posted I feel as though offering my experiences with Allegiant might be helpful for someone else who resorts to this site, specifically for this airline. I absolutely understand how incredibly frustrating ANYTHING except a smooth, eventless traveling experience can be. I think potential passengers should keep in mind that most reviewers are more encouraged to take the time to share their opinion, when their experience has unfortunately fallen short of their expectations..understandably so. But those who have neither a negative or overly positive experience, don’t tend to even think about sharing with others. I fly Allegiant ever 2.5-3 weeks since October of 2017 (it is currently November of 2018) I would say that is a sufficient number of flights to accurately judge an airline. I will be the first to admit Allegiant is far from glamorous, there is no first class treatment but you get what you pay for & to be honest, every time I’ve compared the total of my round trip ticket including all fees, to that of any regular cost carrier/major airline the difference is easily a couple 100 dollars (with Allegiant being the lowest). I typically pay between $250-$350 for a round trip ticket this includes my luggage, seating & priority fees & one important factor I should mention is that those prices reflect a reservation made only a week or so in advance. No, you do not get roomy, reclining seats, yes you do pay extra for beverages &/or snacks & yes there are additional charges beyond the base ticket price but when the total cost can save you at least $200 per passenger (or more if you book further in advance) to put towards your vacation or the millions of better things we can all think of spending $200+ on; then it’s worth a few less then luxurious sacrifices. I can confidently say that in all the flights I’ve taken over the past 13 months I have not experienced anything so terrible that it’s worth mentioning; I have no doubt that the reviews below were traumatic for those passengers but no airline is perfect. As long as your flight time is less then 3-4 hours I would say Allegiant is definitely tolerable & in fact a great option to save you $ while the chances of a negative experience are 0 in 14 as far as my own personal experiences go! I hope this review is helpful! Safe travels!

Congratulations Allegiant for being the worst airline in history. Major delays both to our destination and back. The return home took the cake. Our 2:15 flight was delayed until 4:30 with no text message about this delay, and they also acted like this was the normal flight time and not a delay. We had no internet while we were on vacation, so we could not check email about delays. Then the Allegiant attendent said we couldn't check our bags in for another 3 hours. Then we asked where their was a place for us to eat where we didn't have to go through security, and she said it was around the corner. That 'around the corner' was a mile and half walk schlepping our luggage along to find a restaurant. We were also told there was no shuttle to that restaurant, but there was. Took the shuttle back to find that there had been restaurants downstairs in baggage claim. We didn't even have to go that mile and half. Finally check in takes place, and the attendant says that she has to charge us 25 dollars for printing out our boarding passes... This did not occur when we took our flight going to our destination. Also, when we took our flight to our destination, the Allegiant attendant weighed all our bags together to get a total weight for overage. We did not go over at that time. Coming back, we did not have any additional weight in our bags, but the attendant couldn't add the bag weights together to get a total. Apparently she flunked math in school. So another 50.00 was charged. This is addition to not being able to pick our pets up in time and getting charged another night at the kennel. You also cannot reach a human on their phone. Nice dodge Allegiant. Step up the plate and refund me some the cash you nickled and dimed me on along with the extra pet care and inconvenience costs. Can't answer the phone? No problem, I can pay a little more for a small claims case.

This is the worst airline I have ever been on !!!!!!!! My family booked a package trip to the 2017 Rose Bowl which should have been a trip to remember. Well it most certainly was due to the fact that it started off by us boarding on Saturday December 30th only to sit on the airplane for 2 hours before allowing us off and being told several different reasons why the aircraft could not take off. Those reasons ranging from fog in LA, having to refuel, de-icing and then a navigational problem. All which were lies!!! The fact of the matter is the airline personnel knew that that plane would never push back from the gate!!! They did not even attempt to have another aircraft available for several hours later. We sat in the OKC airport for 9 hours before another plane was available!!!! We all lost a full day of our vacation!! Upon returning back to OKC on Jan 2nd. The flight was once again not on time for NO REASON!!!!! and NO EXPLANTION!!! Once we arrived back in OKC we then had to wait an hour just to receive our luggage!!!! I WOULD NOT RECOMMEND Allegiant on any level!!! I honestly do not know how they are in business!!!!!!!!

“Abandoned their passengers in Jacksonville FL 36 hrs before any other airline canceled due to Irma” I can forgive the 'charge for everything', I dealt with the seats that don't recline (all rows, not just emergency rows), I even looked past paying for a drink of water, but abandoning your passengers that are facing a hurricane is inexcusable!! They canceled the flight from Jacksonville FL to St Louis 36 hours before the airport shut down. All other airlines flying out of JAX that day completed their flights out. The weather was actually beautiful that day. They had even sent the 'check in online' the previous day, so we thought we were set. By the time we got the cancellation notice (about 4 hours before our flight), there were NO other flights to be booked there or at any other airport within 300 miles. Fortunately, we had not quite made it to the airport, so we kept our rental car and drove all the way back to St Louis, through all the other evacuee traffic. Spent a total of 22 hrs in the car. We made it just fine, in spite of the add'l $500 in rental car fees, $200 in hotel charges, meal expenses, fuel, etc. What really is upsetting is the 'what if' questions. What if we were 30 min sooner and had turned in our car? What if my disabled wife had been by herself? What about the seniors on our flight down to JAX, how did they get out? If the storm had been 12 or even 24 hours away, I would understand better, but Irma did not hit that area until Sunday night. Our flight was due to leave around 1pm on Friday. I cannot verify this, but it appears likely Allegiant did not want to pay to send an empty plane down to JAX to pick us up. The message we received claimed they canceled the flight due to passenger safety. Seems to me they put all their passengers in extreme peril trying to save a few $$ in fuel. The JAX airport did not close until Sat night, according to the airport website. We will never use this airline again. I don't care how cheap their flights are.

Always late / unorganized / issues with fight ..... 07/23/17. AL 431 RNO - LAS Boarded 20 minutes late Sat on flight / seated in last row . Seat 37F Flight attendants talking in back about seating issues .... then asked to scan everyone's boarding passes again . Waited another 15 minutes Then pilot says it's to hot to take off (it is 95) They then deplane everyone saying it will rain or clouds in about an hour .... Everyone off - offered Dixie cups of water and told to wait for info Pls just tell your consumers the truth - we would appreciate it more .

Worst airline I ever booked with. They cancelled our flight for maintenance issues but made no attempt to help us get to our destination. Under secrecy, the counter lady said the cancellation had more to do with profit and their bottom line than actual maintenance issues. I recommend no one uses this airline, Do not gamble with you money, time, and peace.

as bad an experience as i've ever had in 30 years of flying. customer service non-existant. my flight cancelled with no rebooking options and no help. was taking flight to connect with flight to Haiti the next morning. conclusions: 1) only fly this airline if you are quite flexible. if trip cancelled may be days before another flight available. 2) Customer service non-existant. if you run into a problem, don't expect much assistance. 3) discounts misleading as once you pay for a seat, carry on and any checked bags, discounted fees less than initially it would appear.

I have been on about 12 roundtrips to Las Vegas, and Florida from Des Moines and Cedar Rapids Iowa. I have not EVER had an issue that is different from all airlines with weather delays. The best reasons I try to ONLY fly Allegiant are, Non-stop service, the size of the planes are bigger than the smaller planes that most smaller airports use to stop at a hub then transfer to who knows where and the price of the flights in general unbeatable. I have had no problems with staff at any point. It's not possible to have a 100% customer rating but I speak for myself and my family's experiences.

If I could give Allegiant Air a negative number I would. Their customer service is non existent. It's nearly impossible to get them on the phone without a 30+ minute wait. They rarely run on time with 3 -5 hour delays. If there was another alternative, I would never fly Allegiant again. I have nicknamed them "the don't give a crap airline" Once on the plane, it's OK.

I will start by saying I will NEVER be flying with Allegiant Air ever again. I had a weekend flight booked to Oakland, CA. Allegiant only flies about 2-3 days of the week so I was flying out Friday morning and returning Monday morning. As a college student living in Eugene, OR I always flew allegiant as it is one of the few options to fly out of the eugene airport and their cheaper rates. I have used this airline for 4 years and unfortunate to say I will never again. Sitting at the gate flight members and I were informed the flight was canceled due to the lack of technology the airplane was equipped with to land in fog. The flight was canceled until the next day at 3 and there was no refund option(even though the cancellation was due to the airline) My only choice was to travel quite a bit to spend one day on vacation or lose my money and not go. So not only did I not enjoy a weekend vacation because it was more hassle to go at that point but I did not receive a refund. In addition, the women I spoke to at customer service was rude and short with me. I was lucky I was not on business and had to fly because others were having to buy $300+ tickets with Alaska(who I will now use!)

Just returned on a RT to Sanford/Orlando on Allegiant Air. First the trip down was delayed TWO hours (no explanation). Were going to arrive in Sanford after 11Pm - our Rental Car agency was going to be closed. Allegiant assured us that the Car agencies would be open. I was on the phone with Advantage and they were closing at 11PM period. HAd to cancel and rebook with another agency. Yes, cancellation fees incurred. On way back , delayed an hour. Loaded us on the plane and we sat with no air until I finally complained. We were THEN told that the lavatories were not working. Wouldn't it make sense to make sure the plane was working PRIOR to loading all the people. Airplanes are junk, surprised none have fallen out of the air. If they are NEVER going to be on time at least give us free pop. It is not much of a deal when you are ALWAYS late.

I checked their site for pet travel. it plainly says that there is no problem to carry a pet, in the right bag. after we were seated in the plane, an attendant showed up asked about our little puppy and demanded $100 fee!! there was no room for protest or negotiation. Later I rechecked their site, below the explanation about pet travel, there are FAQs, many unnecessary stupid questions I would never pay attention to, the last one, down below was: "Is there a fee for pet travel?" only when you click on that question, if you ever happen to see it, the answer is YES, $100 for each direction!! CROOKS! They should have posted all the relevant information right there at the top of the page, something like" For a fee of $100 on each direction we will allow a pet on board...." and not hiding it under FAQ which is an optional reading.

Happy with Allegiant. It is BUDGET transportation. A la carte, pay for what you use. Those who say other airlines such as Southwest 'do not nickel and dime you' for everything - forget that is only because they have already built it into your airfare! So the "free" two bags that SW gives you, you have already paid for, whether you check two bags or not. So for people like me, who travel light and don't want to check 2 bags, I save money. I take my own snack bar and water bottle on board. It's a 2-3 hour flight for crying out loud. Really, this entitlement attitude, need-to-be-served thing is laughable. It is transportation, not entertainment. I've flown Allegiant about a dozen times. 90% of the time, everything was on time and flawless. One recent flight was 2 hours late. Of course that is frustrating. But it happens from time to time with all airlines. I do worry about our nation's aging airline fleet in general, not just with Allegiant. Overall, happy with Allegiant, it meets my expectations of a Budget airline.

Their motto should be "our fares are cheap so we don't care if you enjoy the flight". This was my first and last experience with Allegiant Air, and if you are reading this, that means that I actually survived the flight, so that will be the only positive reflection in my review. I booked a one way reservation departing Pittsburgh and arriving at Punta Gorda, scheduled take off at 2:11pm. The online check in advertised as "skip the lines" is a joke because you still have to check your luggage at the ticket counter...where two people are staffed to assist a line of 100+ passengers. At 1:15, passengers who had the mobile app received text messages stating that the flight was delayed until 4:40. Passengers who did not have the app were confused because the screens at the gate and the mobile app itself did not reflect the delay. There was no Allegiant Air representative at the gate to provide clarification, so after 2:11 came and went, it was obvious that the delay was legit. At 3:30, an Allegiant air rep arrived at the gate and announced that our plane was due to land at 4:30, and that everybody

We did not like the way they charge you for everything. Seat selection, even for seats at the back of the plane cost extra. They charge $5.00 extra for printing a boarding pass for you at the airport. You pay extra for everything on board even water and small snacks. We waited in line for 40 minutes to check in even though we printed our boarding passes at home and just had to drop a bag off. The flight home from Las Vegas to Bellingham was delayed for 3 hours. No reason was provided for the delay or not even an apology was offerred. Apparently delays are very common with this airline.

After waiting an hour and 2 minutes to speak with a human (call back was not an option) The lady whom I spoke with begun by telling me how there was a possibility of helping possibly refunding part of my cost, then followed to tell me how it actually is not possible. Trying to give her options of what to do, changing dates, adding insurance plan or complete cancelation she said, "my hands are tied and theres nothing I can do." Not happy with this response I asked to speak with a manager/ supervisor. I was told there is no such thing and that she will make a note and have someone contact me in at least 5-7 business days, which is where the real problem came. This is completely unreasonable, because if a flight leaves in 5 days I can not speak to a representative until after my initial flight, then I was lied to and said it is less than 7 days from my return flight (on Tuesday the 12th I was told that they cannot do anything about my return flight the 21 because it is not within 7 business days.) There is no reasoning of will from the company to help you resolve your problems. This is a corporation that is only in it to get something out of their customer and once they have what the

Cancelled flight 3 hours before takeoff and rescheduled for the next day. 2 other Allegiant flight cancelled that day with no explanation. Don't fly Allegiant if u don't have days to waste.

We traveled to Punta Cana from Pittsburgh on April 21. The flight and the crew were great. On the way home, our flight was delayed for ten hours. During the first delay they all the passengers stand outside in the heat for an hour telling us we were about to board the told us to come back inside the plane was experiencing difficulties. They never told us what the difficulties were. It was delay again stating that the plane did not have international paper work and could not leave Punta Cana until the flight crew received the necessary paper work. They then had to fly a crew in from Miami so we had to wait for them to arrive. The flight home was smooth and the crew was exceptional. Because of the waiting and the not knowing what was going on during our first delay, I would not fly this airline again.

Plane was falling apart (exposed wires in the ceiling, broken pieces of the interior all over) and extremely uncomfortable seat. No recline and the padding was so worn down it felt like you were sitting on a piece of plywood. Our return plane broke (starter motor went out) as we were ready to take off and they had to find us a new plane. Some of the staff was very friendly, while other's that we encountered were being very rude to passengers, mostly over baggage. They will nickle and dime you until you might as well have taken a major airline instead for the cost. Probably won't fly allegiant again, even if it ends up being the cheapest option. You get what you pay for (probably even less if you want to bring luggage with you).

they r good value for your buck but very uncomfortable chairs , very tight ,small planes .

The flight may go out the day you sign up for, but if it doesn't it will be at least a day delay. The customer service motto is " We're not happy until we know you're not happy" Customer service is nearly not-existiant. Left a pair of prescription glasses at my seat, notified Allegiant before I left the terminal, could never talk to anyone to try to locate them. And i really tried. Of course, never got them back. I no longer fly Allegiant at all. Life for me is better without them. Among other cheap tricks, it appears they split up seats so you can't sit together unless you pay for the seat, extra. One of their agents said "it doesn't surprise me that Allegiant does this deliberately. EDITORS COMMENT: Doesn't surprise us either - nut not just that Allegiant do it but all low cost airlines. As Allegiant serve low frequency routes - a delay due to aircraft maintenance etc can become quite a big delay.

Have flown Allegiant several times KIWA (Mesa/Phoenix) to KBLI (Bellingham WA). This is a no frills airline so be aware of add-on fees such as using a credit card to pay for air fare. If you add up all the extra fees the cost isn't much less than flying another carrier. Will your flight be on time? In my flights not usually. Will you be comfortable? Hardly. The MD80s are really old and beat up with non functioning bathrooms. The most recent experience on a 06:00 departure from KIWA was having the dispatch paperwork delayed for 1.5 hours because of a computer malfunction. Really? I'm a pilot and I am concerned about their competence. There should be no issues getting dispatch on the first flight of the day. I will not fly Allegiant again. EDITORS COMMENT:Thanks for your balanced review and we agree - its really important to add up all the fees first. The aircraft are very old which doesn't mean they are unsafe but they probably will have to do more maintenance on them.

Allegiants business model is interesting, take the outlying markets and offer direct flights to tourist destinations. This sounds good helping these areas and providing a service right? The problem is they are very shady in their execution with added fees that quickly take those savings away and reliability issues that may leave you a day or more late. If you look for a direct flight from an outlying market its appealing, flying in non-reclining seats so tight you can't open a book, delayed or rescheduled at their convenience due to aging aircraft, it may be worth the chance. When you get on board the fun continues with what are most likely the rudest staff I've ever encountered, budget constraints dictate staff caliber also apparently. The decision is yours ultimately, it may be worth rolling the dice, just build in an extra day on each end for delays and you will likely be fine. ( I looked for the photo of the entire plane up on hydraulic lifts trying to determine a landing gear issue, 8 hour delay and very nervous passengers after watching them scratching their heads outside, we all lived though!)

Brother in law purchased tickets then was diagnosed with lymphoma four days before flight with surgery scheduled two days before flight. Allegient not concerned. No refund, extended use of tickets. "Nothing we can do." Actually "Nothing we WANT to do" is more accurate. Delta and others make allowances for unforeseen emercencies. It's just good business. This poor business model, not to mention the appalling lack of compassion for a hurting family is unacceptable. A review of their "standards" would be in order from the top down.

Oh the pain! You've been sitting on those hard bench airport seats waiting to board your plane, you sit down and..., you're sitting on one of those hard bench seats for the duration of your flight. Then there are all those fees that in my experience add-up to a final price that is no less than other carriers. My "favorite" is the $10 fee to use a credit card for payment (your alternative is to go the airport and buy your ticket in-person and pay with cash). Need a boarding pass, it's $5 to print it at the airport. It's no bargain, and it's an unpleasant experience from the purchase as you discover one hidden fee after another, to the check-in where you will wait in a long line because there is no staff at the check-in counter earlier than two hours before the flight (so everyone gets there at the same time and a long line is unavoidable). Hope the security line is running smoothly, otherwise it will be a tense two hours as you wait in both lines and hope you don't miss your flight.

Allegiant Air is a good airline. Service is really good. The only issue was that the landings were rough on touchdown. I recommend this to anyone. My absolute favorite airline though is KLM[which is my profile picture]. Although Allegiant Air is really good.

i would rather WALK to my next destination than get on another one of those city buses with wings!!!

Don't fly Allegiant expecting a first class experience. You're paying, or rather not paying, for a faster way to get somewhere than driving. That's it. They are an al-a-cart airline and that's perfect for me. Considering the alternative's (American, Delta, United for this flight) cost at a minimum twice as much, Allegiant is an easy choice.