Tuesday, October 15, 2019
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    Product Rating 3.5/7

    Rating Criteria

    Economy Class

  • Hot meal or snack and beverages including alcoholic served depending on flight time; flights to Portugal are ‘buy on board’ for alcoholic beverages
  • Baggage allowance of no less than 20kg but varies with flight; cabin baggage allowance of 10kgs
  • Blankets available on flights to Mali
  • Seat recline of 10 degrees
  • Premium Economy

  • On flights to Mali
  • Superior meals to those in economy; beverage service includes wine
  • Middle seat in each row of three kept free to give more space on flights
  • Newspapers offered
  • Baggage allowance of no less than 25kg but varies with flight
  • Blankets available
  • Business Class

  • Superior meal and beverage service; refreshments and aperitif served soon after takeoff
  • Middle seat in each row of three kept free to create more space
  • Newspapers offered
  • Baggage allowance of 40kg; cabin baggage allowance of 15kgs
  • Blankets available on flights to Russia and China
    • First independently owned airline in post war France established in 1946 by Sylvain Floirat making it France’s oldest private airline
    • Concentrated on long haul flights to Africa and Asia Pacific in the 1950s after traffic rights were transferred from Air France
    • Changed to Lucas Aviation and concentrated on regional routes in 1970
    • Acquired by GO FAST Groupe in May 2001 and rebranded once again as Aigle Azur concentrating on mainstream short to medium haul scheduled and charter services
    • Now france’s second largest airline, Aigle Azur service more than 20 destinations across the Mediterranean and Africa including Algeria, Portugal, Russia, Mali and Tunisia from nine French airports
    • A319
    • A320

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.


    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.


    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    See the airlines Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

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