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Wednesday, July 18, 2018
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    Business Class

    Business President

    • Audio/Video On Demand; in seat power available; Wi-Fi available on some A330 and 777s; Mobile phone connectivity available on some A330s
    • Baggage allowance of 2 x 32 kg bags and 1 piece of hand luggage – up to 15 kg
    • Blankets, pillows and substantial amenity kits provided on flights over 3 hours
    • Product details currently being updated
    • Available on the A330 and 777 aircraft
    • Full-flat seats in 2-2-2 configuration with 58 inch pitch and 21.5 inch width on the 777; Seats on the A330 have a 14 degree incline when flat
    • Premium multi-course warm lunch or dinner served; light breakfast or snack served depending on time of flight; welcome drink provided

    Business Premier

    • Product details currently being updated
    • Baggage allowance of 2 x 32 kg bags and 1 piece of hand luggage ”” up to 15 kg
    • Blankets, pillows and amenity kits provided depending on flights over 3 hours
    • Seat pitch of 38 inch with 18 degree recline and 19 inch width in a 2-2 seating configuration
    • digEplayers containing movies, games and audio books available, personal screens on the 737
    • Depending on the time of day or flight, premium multi-course hot lunch or breakfast or hot snack will be served; welcome drinks and appetizers offered
    • Available on short- and medium-haul flights on A319/A320/A321, 737 and SJ100

    Comfort Class (Premium Economy)

    • Product details currently being updated
    • Available on 777 aircraft
    • Two multi-course business class meals served – hot lunch or breakfast or snack depending on time of flight; choice of soft drinks and juices during the whole flight, red and white wine is offered on certain routes
    • Audio Visual On Demand and in seat power; Wi-Fi available on some 777s
    • Seats have a 38 inch seat pitch, 19 inches width and recline down and fporward rather than back. Seats are in a 2-4-2 configuration and come with a footrest
    • Blankets, pillows and amenity kits are provided
    • Free baggage allowance of 2 pieces of luggage (up to 23 kg) and 1 piece of hand luggage – up to 10 kg

    Economy Class

    • Product details currently being updated
    • Free baggage allowance of 1 piece of luggage (up to 23 kg) and 1 piece of hand luggage – up to 10kg.
    • Blankets, pillows and basic amenity kit provided on long haul flights
    • Seat pitch of 30 to 32 inch with 17- 18 inch seat width (20 inch on the A330) and recline; seats with more legroom can be reserved for a fee but not available on all aircraft.
    • Audio/Video On Demand on A330 and 777 aircraft; shared cabin screens on A319/A320/A321; Wi-Fi available on some A330 and 777s; Mobile phone connectivity available on some A330s
    • Depending on the route, departure time and duration of the flight, a cold or hot breakfast, cold or hot lunch or hot snack is served. Complimentary red and white wine for hot lunch is offered on flights over 3 hours. Soft drink and juices offered during the whole flight. Alcoholic beverages available for purchase
    • Russian flag carrier founded in 1923
    • USSR Civil Air Fleet named Aeroflot In 1932
    • Expanded its network to include more of Europe, Asia, China and America through 1970s and 1980s making it one of the world’s biggest airlines
    • After the collapse of the USSR in 1991, Aeroflot came under Russian ownership
    • Primarily used Soviet Union built planes prior to dissolution of the USSR
    • Subsequently upgraded its fleet to include more Airbus aircraft
    • Joined SkyTeam alliance in April 2006
    • Took over several regional Russian airlines in 2011 (Orenair, SAT and Rossiya) but they will keep their branding and logos
    • Will launch a low cost carrier in 2014
    • The first Russian airline company to join the International Air Transport Association (IATA) in 1989
    • SSJ100
    • A319
    • A320
    • A321
    • A330
    • 737-800
    • 777-300ER
    • SkyTeam
    • Donavia
    • Far-Eastern airline (Aurora) on the base of Vladivostok Avia and SAT Airlines
    • Orenair
    • Rossiya Airlines

    Flight cancellation or delays

    1. In case of flight irregularities (delay/cancellation), aircraft replacement or other unexpected circumstances, passengers are eligible for either a single free of charge phone call or fax transmission.
    2. In the event of delays of more than four hours, passengers (independent of the flight class and «OK Status» of their ticket«) are eligible for meals and drinks corresponding to the waiting time and the time of day (either breakfast, lunch or dinner).
    3. Drinks will be offered for delays of two hours or more.
    4. If the delay is six hours or more during the night, or eight hours or more during the day, Aeroflot provides checked-in passengers (or with «OK Status») with hotel accommodation plus catering services and transfer to and from the hotel.

    Denied Boarding
    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.  A passenger may also request a full refund on the unused portion of their ticket and arrange their own transport.

    To see the full conditions of carriage click here

    To lodge a complaint with the airline click here

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the EU click here

    Click here for more information about our Aeroflot reviews and safety ratings system.

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