Edmund
from United States - April 25, 2024
Flew Premium Economy Class
Booking my JB tickets 6 months in advance turned into a nightmare of constant flight changes and poor customer service. They rescheduled my flights three times, each extending departure by over an hour, disrupting my plans. When I contacted customer service for help, they demanded a $20 fee just to assist. To change to an earlier flight, they piled on a $50 change fee, a $20 customer service charge, and $10 for the price difference, totaling $80 for a flight originally $89. JetBlue prioritizes profit over passenger satisfaction, with no accountability for their actions. I won’t be flying with them again.
kathy
from United States - April 23, 2024
Flew Economy Class
J.B. changed our flight by an hour after ticket was bought, we missed the connection because of that They charged us $75pp to go to LAX because they didn’t have a flight to Ont. Plane broke, waited 6 hours for a flight crew. Got to LAX at 3:30am, not food offered all day. Had to take an Uber home.
Normita
from United States - August 9, 2023
Flew Economy Class
12 hours of waiting had to come back home because I was not going to get to my appointment on time and there were people in the customer service line that were not going to the same destination but with the same problem delayed flights. Worst airline ever
Lawrence
from United States - July 18, 2023
Flew Economy Class
The airline canceled my outbound flight less than 12 hours from takeoff. Their website wouldn’t allow replacement booking within 12 hours except for seats costing 6 times the original price. No customer service was available either by phone or online. A truly mean spirited and callous treatment
Muhammad Arslan
from - March 9, 2023
Flew Economy Class
I was travelling from RDU to LHE and I had connecting flight at JFK, because my flight arrived late from Raleigh to JFK, I missed the connection to Istanbul. in short they denied me hotel and they said i can book my own and they will reimburse me, i was travelling in emergency, my brother had died the same day so i was totally out of order.
so i stayed 8 hours in airport hungry then i called my cousin in UK he booked hotel for me and arranged some food, now listen about the craziest part, i called them about reimbursement and they said it was not approved by supervisor, when in reality i have the video proof of supervisor explaining me about reimbursement.
this airline is fraud please don’t travels, i have been travelling since i was 18 and now i m 32, it is my worst experience of my life.
Arslan
