3.9/10

    From 7 passenger reviews

    Christine and Peter

    from Australia - July 12, 2017

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Basic airline. Food mediocre, very limited entertainment in English. Seats uncomfortable for long international flight. My main complaint is the length of time we had to be prepared for landing. It was at least an hour. I was not allowed to read Kindle even though it was on airplane mode.

    Louie

    from United States - May 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Sichuan Airlines is the worst airlines in the world. They lost my luggage. No customer service and Maggie Liu support person does not even know what she is doing. No care whatsoever. They lost my luggage and now, they want to forget me. Never again. Stay away.

    Brandon

    from United States - November 11, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I could not find the airline terminal or ticket counter at LAX because they had no signs. The information desk was not familiar with the airline. By the time I got to the counter I had only one hour to board. They closed the counter early and refused to help me. The plane sat for 5 hours on mechanical issues and I still didn’t get on nor would they refund my ticket. They only fly out of LAX Monday’s and Thursday’s and they have no staff, I wish our government would step in so they couldn’t operate like that.

    col

    from Australia - December 2, 2015

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Over the past few weeks I have had to long international flights plus a domestic flight over 2 hours. Having read reviews feared the worst. Although would have liked for leg room, especially on international flights they were bearable. Cabin service was good. Toilets always kept clean although the pilot seemed a little over anxious on switching on the seat belt sign every little bump which can delay meal service and toilet stops! All flights were on A330-200 even domestic!!! Nice touch is end of flight exercises which were on inter and domestic flights. Only complaint was all 3 breakfasts where we had no choice ( 2 flights ) consisted of a totally tastless rice slop. You are provided a bag of spicy pickles to enhance but even they didn’t work, Sack the breakfast chef!!! I am rating airline overall across 3 flights

    Aubrey

    from Australia - October 8, 2015

    Flew Economy

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’ve only flown Sichuan Airlines once. A very short, entertaining 1 hour Sunday evening Yichang to Chongqing internal Airbus A320 flight. The thoughtful check in staff ensured that the middle seat in the row was kept free for my colleague and I (the only two foreigners on the flight). In-flight entertainment was some American “candid camera” type show played on the drop-down flat screens that kept the local pax thoroughly entertained and amused. The snack was a bottle of water and small plastic tube sample of 4 chili-rated Chongqing Hotpot; very interesting and a bit messy (napkins were provided) that definitely required the water!
    Not sure how I would rate their long haul flights, but I give this one 6/10.

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