4.3/10

    From 96 passenger reviews

    Per

    from Denmark - January 8, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Professional airline. Did cut down on lounge access and fast track for third party services.
    However, if something goes wrong, it’s good to have a solid support framework. SAS does have that.

    URBAN

    from Sweden - December 24, 2019

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am a Diamond member and travel about 80 times a year, mostly domestic in Scandinavia but about 4 times abroad in different european countries. The crew, service, safety, information and compensation for late timetabel/cancellation are usually very good and the extra with better food, fresh/new airplane and lounge are more standard. A factor to chose SAS has been generous (double the value if choosing a voucher) compensation because of delayed bagage or plane, eurobonusmembership and the sasapp, easy, functionally and always working. New planes are introducing now and it will be better comfort and less carbon footprint.

    Fleming

    from China - December 6, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good long haul flight. Nothing special. Nice cabin, good food and great crew!
    (only the limited free beverage service was poor)

    Christiane

    from United States - September 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline experience EVER.
    Gave away my seat while I was stuck at immigration in Copenhagen – made me run back and forth to the gate to get it fixed. Paid extra for the premium meal, it was disgusting – greasy and inedible chicken. Had to pay $106 for an additional bag. Tried to get upgraded to Premium Economy and you have to BID for one of the seats. Yes, BID. Then, they don’t tell you until 36 hours before the flight if you win the seat. Horrible customer service, terse and unhelpful crew, expensive and crap food. I’ve traveled all over the world on many airlines and this is the absolute worst. Never again.

    Brian

    from United States - August 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible customer service. Flew home on SAS after flying out on United- not an airline known for quality service but flew circles around SAS. Not only did SAS refuse to honor my Star Alliance gold status (SAS is a star alliance member), but they changed our seat at the last minute citing that the seat we booked is just a “wish” and until we actually board, it can be changed at any time. Needless to say, the new seat was not an upgrade and my wife and I wound up sitting in middle seats for 9.5 hours. Never flying SAS again.

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