SAS

Took a trip from Stockholm to Svalbard(Stockholm-Oslo-Tromsø(stop)-Longyearbyen) way to Svalbard SAS good but or flight home not so good… First we got late from Tromsø to Oslo so we would only have like 15 minutes to connect to or Stockholm flight, so we and 40 others RUNNED through whole Oslo Airport, to came to the gate and see that SAS has cancelled our flight 5 minutes before the departure… VERY hard to find some help, almost all their helpdesks was closed(we saw then close when they cancelled the flight so they didn’t need to help us…). When we finally find help we waited 1,5 hour to talk to someone and a man working on SAS just screemed at us. Also: *We had a lot of trouble with this trip from start, rebooked multiple times. *It’s extremely hard to fins contact information, and to get contact and some help. *SAS are NOT helpful! They don’t wan’t to help you! *They didn’t have any type of food or sandwich onboard, just nuts and candy.

Good luck with finding a lost luggage. We flew first class to Oslo from Paris and have been missing our bag for 3 days!!! Very limited office hours and terrible customer service. Fly Norwegian Airlines!

Bad service, no respect, poor communication, last minute cancelation, extra pay seats change, not edible breakfast, late baggage delivery to carousel, no assistance with short connection, no even apology for inconvenience and so on…I will not remember how much money I spent on a ticket, but I will definetly remember the bad expierence for a long time. I will remember “don’t travel with SAS”.
There’s no possibility to file a complain. SAS website provide you with the form “flight expierence” but after filling the form no possibility to submit it…
SAS can’t blame covid or low budget , sadly the biggest problem they have – their attitude about the business they run.

Absolutely horrible experience. Flight was delayed with no information on when it would be rescheduled. Finally got that info and arrived at the gate only to find no one there and that it was delayed yet again with no information. Flight attendants are rude and rarely come around for service. Would NEVER fly with them again and I strongly suggest others avoid at all costs unless you want to pay exorbitant fees with no service whatsoever.

I paid for 2 carry-ons (for my wife and me) round trip LAX/CPH/LAX. On the return trip a rude ticket counter agent demanded we put our bags on the scale, and they were slightly over limit, so we had to check them and pay the huge, inflated charges. Upon return home I asked to be refunded for the carry-on charges we prepaid, but they refused. Then I read all the negative reviews of this airline, and then it all made sense.
Taking aim at any opportunity to enhance their revenue. Treating their source of revenue (customers) badly.