4.2/10

    From 93 passenger reviews

    Christiane

    from United States - September 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline experience EVER.
    Gave away my seat while I was stuck at immigration in Copenhagen – made me run back and forth to the gate to get it fixed. Paid extra for the premium meal, it was disgusting – greasy and inedible chicken. Had to pay $106 for an additional bag. Tried to get upgraded to Premium Economy and you have to BID for one of the seats. Yes, BID. Then, they don’t tell you until 36 hours before the flight if you win the seat. Horrible customer service, terse and unhelpful crew, expensive and crap food. I’ve traveled all over the world on many airlines and this is the absolute worst. Never again.

    Brian

    from United States - August 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible customer service. Flew home on SAS after flying out on United- not an airline known for quality service but flew circles around SAS. Not only did SAS refuse to honor my Star Alliance gold status (SAS is a star alliance member), but they changed our seat at the last minute citing that the seat we booked is just a “wish” and until we actually board, it can be changed at any time. Needless to say, the new seat was not an upgrade and my wife and I wound up sitting in middle seats for 9.5 hours. Never flying SAS again.

    hugo

    from Sweden - July 22, 2019

    Flew Premium Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    As I live in Sweden I frequently fly with SAS. As I have Elite status iat SAS I often enjoy flying SAS even tought they are not at the same level as some of their Star Alliance friends (Lufthansa, Swiss, Turkish etc)
    But you get what you need to feel comfortable (lounge, fast track, priority boarding and check in). On this flight i’m goning to review I flew from Copenhagen to Zurich in SAS Plus (Business/Premium Economy on short haul flights). Flew this flight during the morning so was served breakfast. Typicall scandinavian breakfast with bread, cheese, ham, yoghurt, OJ and coffee. The staff was very friendly and the flight was overall what you expect when travelling SAS Plus in Europe.

    Anna

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Scandinavian Airlines deserves more stars on these passenger reviews. Flew SAS long haul between Copenhagen and Beijing, and it was the best thing ever. Staff very polite, in flight entertainment excellent, meals served were very good. Seats are ok, flying economy class you get what you pay for. Free coffee and tea served throughout the flight. Would fly again, as well as recommend it to others.

    Oktavia

    from - March 8, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked to fly from Manchester to Arlanda and a couple of months later, due to personal circumstances (I am a doctor and work commitments changed), I had to change my departure city to Edinburgh. I called their customer service 3 times, and though polite, they were completely inflexible about letting me do this. I was instructed to cancel my booking (no refund of course), and make a new one. One of the girls at least checked with her supervisor (supposedly) about maybe getting my an offer/discount for my new booking, but of course there was no such luck.

    EDITORS COMMENT: Unfortunately if you have the cheapest ticket they ( or any airline offers) then you have no flexibility. It is often cheaper to buy a new ticket than pay all the change fees on an inflexible ticket.

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