3.6/10

    From 200 passenger reviews

    Todd

    from United States - June 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Norwegian deliberately abandoned, endangered and disrespected nearly 400 passengers by waiting til 3:30am to cancel a flight from Copenhagen to JFK that had originally been scheduled to depart at 5:45pm. They offered ZERO assistance for rebooking, lodging, food, etc. They had no staff available at all, and their crew quickly left the airport. No one answered their customer service phones. I had to rebook on another airline at a cost of 2500 dollars. Through research I’ve found that this is standard operating procedure for them.

    Alex

    from United States - June 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    T Terrible first time experience. You’re required to check in at the counter, which I didn’t know as a first time flyer, so standing in line for my ticket delayed my time through security. When I got to the gate, the airplane door was already shut. The flight attendants were empathetic and told me “Call customer service”. Customer service was rude and told me there was nothing I could do because I never checked in, when clearly I had my ticket in my hand. I even tried to speak to a supervisor but they were busy. I was given an office number and left multiple voicemails. TO this day no response. I sat by the ticket counter all night and the next morning, but no one showed up to help. I actually received more help from other airlines and the information desk than from Norwegian. I had to cancel my other flights in Europe and every other airline had quick customer service and refunded me within a week. Meanwhile my request for Norwegian to at least give me back my taxes has gone unanswered.

    Oliver

    from Denmark - June 1, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The food service is not worth the money for long-haul. I got my hot meal after about an hour in the air, hereafter no service for about 8-9 hours. The last meal was a small bun with ham, so you will be starving when you finally get out.

    Haisam

    from United States - May 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I reserved 2 month a go for my mother in law with this airlines ( NORWEGIAN ) going back to Jordan because the waiting time in Copenhagen is only 2 hours so was very convenient , we arrive to MCO airport 4 hours before the flight to know the flight was delayed , we waited 2 hours for the counter to open and the person working said SORRY if you take this flight the other one you going to miss , ( from Copenhagen to Amman , they were very rude , very disrespectful , no value for cost inconvenient , even is there fault we asked to help us with another connection they said sorry nothing we can do , . we lost the value of the ticket + we have to pay $ 1100.00 extra to another reservation , for another day . not counting my mother in law she is almost 70 years old and she is sick ( diabetes , high blood pressure , etc . ) JUST ONE MORE THING ( I HAVE BEEN FLYING SINCE 1975 AND I TRAVEL 2 TO 3 TIME A YEAR , )

    Sam

    from United States - May 5, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The premium cabin is their equivalent of business class. It’s right out of the 1970s. Nothing much to say except you get some extra leg room. Otherwise it’s the same as coach. But that’s not the reason for the rating. On the outbound leg, my carryon was no problem. Inbound, they made a big deal out of it and coerced me into checking my luggage. I fly a lot — with exactly the same stuff — and BA, American, United, Delta have simply never made an issue of my carryon which fits into overhead compartments with plenty of room to spare. OK, precisely because I fly a lot, consistency is important. I need to know that policies are applied by trained staff in the same ways regardless of airport. Showing up at checkin — no kiosks by the way — not knowing what will happen to my luggage just adds another needless and avoidable complication to business travel. I won’t be flying Norwegian again. No trust. ESPECIALLY when they refuse to disclose names to facilitate followup with management.

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