3.4/10

    From 231 passenger reviews

    Maxime

    from France - December 30, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Part of my checked luggage was stolen (probably by an airport employee) during my flight from Tromso to Oslo.
    Norwegian Airlines just flat refused to refund me, saying that my checked luggage wasn’t packed as advised on their website, which is wrong : I did follow their guidelines, so their excuse to not refund me is just plain bullshit so they, a multimillion dollar company, can save some euros at the expense of one of their clients.
    In the future I’ll choose SAS or another company to travel across Scandinavia as I don’t want to lose an extra 200 euros when I’m traveling.

    Kurtis

    from United States - August 2, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    All I can comment on is the booking and cancellation process. PLEASE BEWARE OF THEIR POLICIES AS THEY AND DESIGNED TO KEEP YOUR MONEY. I booked two sets of tickets; one leaving the US in June and the second coming back from Paris in Sept. Due to my travel plans through Europe, they could not be booked on same itinerary. Norwegian cancelled my first flight without notifying me of said cancellation until the week before the travel date. Once I saw the cancellation, I looked at my return ticket and all flights out of Paris to Denver had been deleted from their schedule all the way into 2021. — they told me that since they had not given my notice of cancellation (even though on their website 100% of the flights had been cancelled), that i did not follow the fare rules of the low fare. Sketchy policy and I will definitely not allow any of my employees or friends travel this airline.

    Rebecca

    from United States - April 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Norwegian airlines website is as clear as mud, and, I believe, purposefully so. I spent over an hour trying to get an answer to my question about canceling my ticket in June with no avail. Given the current pandemic, you’d think this policy and procedure would be on full display, as it is on American Airlines (I merely had to follow prompts and click a button to cancel that flight). I finally found some partial information that I thought I understood. It stated I can cancel and make a claim for points or reimbursement, or at least that was my understanding. Turns out when I canceled it, I lost everything because it didn’t qualify and they had not canceled the flight. I called to see if I had any recourse and they were rude and non-helpful. If their website was clear, this would not have happened. If their policy was fair, this would not have happened. I will never fly Norwegian again and I suggest if you want to be assured of a fair deal if something goes wrong, that you don’t either.

    Deividas

    from United Kingdom - April 17, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    personally I like it, as friendly staff, good price, no issues at all. Was flying from London Gatwick to miami nice smooth and safe 🙂
    Also very good price

    Joe

    from United States - March 23, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    NORWEGIAN AIR SHUTTL OSL/OAK Flight 7063 on 10/15/2019. The flight was booked for a price of $803.51 round trip total for myself and my companion. For each leg, we were provided an opportunity to “Bid for an upgrade.” For each leg, I intended to bid 10% additional (about $40 in each case). I found the process confusing, but did my best. I was shocked to open my credit card statement and find that I was billed a total of $1834.50 for the trip, which is a 128% increase in the fare as opposed to my intended 10% increase. I contacted Norwegian Air and was refused any adjustment even when I offered to settle for what the average person pays for the upgrade. In the end, this confusing upgrade process and refusal to provide a reasonable settlement appears to be a corporate strategy to enhance the bottom line with no regard for customer satisfaction.

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