3.5/10

    From 207 passenger reviews

    Edward

    from United States - September 5, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We called the airline’s booking agent to see how to reserve a bassinet and were told to book two premium seats. We booked it on line and called back to request the bassinet but we were told that we were misinformed. Not only could we not get the bassinet but the child would not be allowed to be with the grandparents in the premium seats. We rebooked to economy to sit with our grandchild and her parents. Now we get a text that states the type of plane was changed to a smaller plane and we are no longer seating together. We called up and were disconnected while on hold. We decide to write customer service. However, the customer service online site after 20 minutes stated to click OK to continue or you would be dcd. I clicked twice and nothing happened and could not send a complaint. The Norwegian Airline site had been down 3 of the 7 times we tried to book or choose seats. Their phone center is always backed up by more than an hour. What kind of airline can’t accommodate travelers with infants or have a reliable customer service phone and/or online site?

    Mark

    from United States - September 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Norwegian’s callous indifference to customer service:
    • (2)x $1000 r/t tickets, MCO-Copenhagen. Flights, seats, meals booked/protected well in advance
    • At day-before-departure check-in, discovered that Norwegian had changed our plane and seats to a significantly less-preferred location, WITH NO NOTICE.
    • Next day at MCO Departures gate, 2-each small checked/carry-on bags were each over/under weight by a few TENTHS of a kilo. Agent forced us to create a humiliating “yard sale” re-pack in lobby of all 4 bags, so they were all of even weight. I think they all go to the same place, yes?
    • As directed, we got to the Departures gate 1.5hrs early, to discover just before scheduled departure that the plane would be delayed. We sat there for almost THREE MORE HOURS before departure.
    • In the cross-Atlantic flight there was no attempt to make up time. With just a little, we would not have missed our connection at Gatwick, and not lost a day of vacation.
    Norwegian committed to a refund in writing, on-line. Then after 2 months “credited $180”. They shared that “If I wanted to elevate our issue, I could through various travel arbitration organizations THAT NORWEGIAN DOESN’T PARTICIPATE WITH.” Norwegian does not care about customer service.

    Evr

    from United States - August 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Fly with ANYTHING ELSE. I’d rather fly with cargo plane full of livestock than ever fly with these SCAMMERS again!

    First of all their EVERY flight is delayed, which is part of the scam. Their allowed specifications for carriable items are way lower than other airlines and they bet on people not noticing so that they can force people to check in their luggage for $100. They weigh and measure the dimensions (who does that??) of EVERY carry-on and personal items, so there are countless people in check-in kiosks arguing with them because their carry-ons are 0.5kg’s over thr limit. This makes the lines longer and THEY DON’T LET PEOPLE TAKE ANY ITEMS OUT WITHOUT FORCING THEM TO GET BACK IN THE LINE. Which is the essense of their scummy business model. You’re either forced pay the extra money, or you have to reenter the 1 hour line because they wouldn’t let you take out a t-shirt.

    Avoid like the plague, don’t give your hard earned cash to these thieves.

    Glipson

    from United States - August 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I will definitely not recommend anyone to travel with this airline. For example, their price might be cheap but their hidden fees is crazy. They even charge $100 for handbag even if it’s half pound over their requirements. For 8 hours flight, they don’t even provide a cup of water, you have to buy everything you need; therefore, by the time you finish with them you end up paying more than any other airline out there. The customer service is excessively horrible, their employees are not helpful at all. The list goes on. I recommend a more pricey flight with better customer service.

    david

    from United Kingdom - August 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Top tip: Don’t fly Norwegian Air – they are cheaper for a reason.

    Purchased “Hand luggage only” ticket from MCO–>LGW. Alas, I forgot to weigh hand luggage. 3kg over. Almost empty flight but I had to check in hand luggage at cost of US$ 140. I asked if I could just throw out some books to make the weight, but told no repacking allowed at gate.

    Just a little bit too cold to get to sleep on plane, but jumper in ….. hand luggage that I was forced to check in. Norwegian supplies blankets, but they charge for them.

    Got to Gatwick about 1.5 hours late. I would just have caught the bus I was booked onto, but of course I had to wait for the hand luggage I had to check in.

    I have no problem with budget airlines charging for the cost of each item. However US$ 140 vastly exceeds the cost of checking in one small carry on suitcase. Norwegian are rapaciously preying on the unwary.

    Looks like Norwegian are the long haul equivalent of Ryan Air. My first and hopefully last time flying Norwegian. The angriest I have been while flying for about 30 years.

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