3.4/10

    From 229 passenger reviews

    Rebecca

    from United States - April 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Norwegian airlines website is as clear as mud, and, I believe, purposefully so. I spent over an hour trying to get an answer to my question about canceling my ticket in June with no avail. Given the current pandemic, you’d think this policy and procedure would be on full display, as it is on American Airlines (I merely had to follow prompts and click a button to cancel that flight). I finally found some partial information that I thought I understood. It stated I can cancel and make a claim for points or reimbursement, or at least that was my understanding. Turns out when I canceled it, I lost everything because it didn’t qualify and they had not canceled the flight. I called to see if I had any recourse and they were rude and non-helpful. If their website was clear, this would not have happened. If their policy was fair, this would not have happened. I will never fly Norwegian again and I suggest if you want to be assured of a fair deal if something goes wrong, that you don’t either.

    Deividas

    from United Kingdom - April 17, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    personally I like it, as friendly staff, good price, no issues at all. Was flying from London Gatwick to miami nice smooth and safe 🙂
    Also very good price

    Joe

    from United States - March 23, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    NORWEGIAN AIR SHUTTL OSL/OAK Flight 7063 on 10/15/2019. The flight was booked for a price of $803.51 round trip total for myself and my companion. For each leg, we were provided an opportunity to “Bid for an upgrade.” For each leg, I intended to bid 10% additional (about $40 in each case). I found the process confusing, but did my best. I was shocked to open my credit card statement and find that I was billed a total of $1834.50 for the trip, which is a 128% increase in the fare as opposed to my intended 10% increase. I contacted Norwegian Air and was refused any adjustment even when I offered to settle for what the average person pays for the upgrade. In the end, this confusing upgrade process and refusal to provide a reasonable settlement appears to be a corporate strategy to enhance the bottom line with no regard for customer satisfaction.

    PAolo

    from Italy - March 10, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I will never book with Norwegian again! I booked a flight and after a few days I received a no-reply email informing me they they would have used DAT airline. Now just check on youtube what DAT is all about.
    It is scary. They fly with 30 years old aircrafts. But the nightmare was to contact them. It was impossible.
    After many tries via phone, chat and email I received an answer….I could not be refunded. I will have to buy another ticket with another airline in order to not panic. What a terrible experience

    Zachary

    from United States - March 6, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Absolutely horrible customer service. My wife has an immunodeficiency disease and cannot travel given the current COVID-19 situation (her doctor strongly discouraged her from flying out of JFK, not to mention flying to Europe). In spite of this, Norwegian is unwilling to offer any sort of refund, travel voucher, or change fee waiver (their change fees are $600, almost the cost of the tickets). They are too greedy to deserve anyone’s business, and I certainly won’t be flying with them again.

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