Eurowings

Very bad review , at first the staff speaks bad English
From Zagreb to Dusseldorf stewardess Tell me i cant have purse around the neck and jacket with me,that i need to putt it to box which was full with bags, I have documents and money in purse and expensive leder jacket i dont want to put it with full box of hand luggage,the woman was not kind.
Then from Dusseldorf to Hamburg staff come to me and say that i have too big hand luggage and need to pay +50€,they say 40×30 is maximum a have ca 15cm bigger , i have only cash they say no cash just bankcard
Then one man from airplain see that they make me problems all flight time and pay with card i give him 50€ back…
This is last time i fly with this company!!

About the same seat space as spirit, but costed thousands of dollars. Flew from mco to fra, and back and both flights were delayed, the first by over 7 hours and the flight back by about 1 hour. As a 6′ tall man i feel that i’m pretty average size, but apparently im freakishly tall because my knees were jammed into the seat in front of me for the almost 11 hour flight.

Eurowings is a horrible, incompetent and callously uncaring airline. We flew them from Athens to Lisbon via Dusseldorf. They misdirected our (and LOTS of other passengers) luggage in Dusseldorf. This was inexcusable. They had plenty of time for the baggage transfer. The flight to Lisbon was actually delayed! When our luggage failed to arrive in Lisbon we were sent to an abusive third party baggage tracking company that could not have cared less about out situation. Eurowings would not be bothered.

They ruined our visit to Lisbon by not getting our luggage to us. Communication and support was non-existent. Our luggage finally showed up minutes before our flight home. We will never fly Eurowings again.

Worst experience ever. After only being informed once arriving at the airport about a compete flight change (different airline and different day) their customer care was even worse. One month after emailing them I received feedback saying they sorry for their poor service delivery and they offered me compensation.
They asked me to send through my banking details so that they could transfer the money into my account. I sent through the required information, only to get one last slap in the face from this joke of an airline. Their response read “We are sorry for previous email we must respectfully inform you that current European regulations are not applicable to the routing travelled.”, this after initially receiving a contradictory email which said the opposite – “In accordance with applicable EU regulations, we would like to offer you compensation in the amount of…” I am not sure where to take this further as their customer relations department have lacked proper explanations and are extremely contradictory. If this if how they handle poor service, I can confidently say that I will never recommend, nor will I ever fly with then again in my life.

The worse ever experience in my life.The flight from Edinburgh to Thessaloniki on 9.7.2022 through Cologne was delayed by 2.5h and this had a result to lose the connecting flight to Thessaloniki and as a result I flew from Cologne to Thessaloniki at 6:30 and arrived in Thessaloniki on 10.7 at 10:00, instead of arriving at 23:00 on 9.7. The delay was more than 3h. I sent an email on the 10.7 to Eurowings asking for compensation and they replied on 22.3 which is almost 8 months old. This is absolutely disgusting and appalling. In Cologne, they offered no refreshments or voucher or accommodation as they are obliged by law. Not only things, but now they told me in the email that am not eligible for the compensation of the tickets. Additionally, they gave no explanation for the delay of the flight. NEVER AGAIN EUROWINGS. BE VERY CAREFUL IF YOU ARE PLANNING TO BOOK A TICKET WITH THEM