Emirates

Emirates is rapidly becoming the worst airline in the world (having once been among the best). I have been flying Emirates for 15 years and was a gold member for much of that time. From 2007 – 2012 their customer service was almost unmatched but things have been getting worse over the past 10 years or so and now I would say it is the worst of any airline in the world, including low cost airlines. Never fly with Emirates.

“He should be in ***(airline)”. This comment passed on me by one of cabin crew of Emirates Airlines. Overall experience was good with Emirates but when i was about to leave the plane the flight attendant was a lady she was standing near exit door and she passed this comment to me. So such a bad experience with emirates.

Those who are traveling from Kochi to US by Emirates May face issues if you are traveling on work visa like L1, H1B etc. While checking my documents at Emirates checking counter at Kochi, the person at the counter asked for I-797. Looking at the 1-797, he called his supervisor and he in turn called his supervisor who was an elderly lady in Emirates beige and red dress. It created a total mess for over an hour for nothing.

What I understood from conversations is that in the 1-797 it is written that it is not a valid visa document. I tried to tell them that the visa is stamped on the passport but in vain. I believe the staff and hierarchy of supervisors are not familiar with US visas and types. They probably are good with visa categories to gulf destinations but not definitely to US. I never faced this issue traveling from Delhi or Bangalore or heard of anyone talking about it.

Traveling from Kochi, passengers may have to pay for their non familiarity & incompetence on US visa documents. Otherwise, Emirates is a good carrier and I travelled with them many times.

I just returned from a trip from Melbourne to Lisbon on Emirates.
On my flight there, I was given a heated sandwich in a cardboard and plastic package. I took the sandwich out and after eating some of it, saw a small cockoach scurrying around in the box. I was utterly disgusted and freaked out. I immediately showed a flight attendant who passed it on to the flight supervisor. She took a photo and wrote a report and encouraged me to do the same. I was offered a packet of chips as a replacement .
When I got to lisbon I wrote a complaint. I finally received a response from customer service over 2 weeks later just when I was leaving Lisbon. The response was, join our frequent flyer program and we will give you 20000 points (around $200 value) to use on a future flight.
Not only was I disgusted to be served a cockroach but I am shocked and insulted that Emirates see this as an opportunity to recruit a new FF and only offer compensation that requires me to spend $$$$$ with them.

The ground staff decided to close the boarding gate 20 mins before the flight (March 12: DXB-Cairo) . He closed the system in front of me and refused to take my boarding pass. He said “sorry the captain is taking off and I have another call” I was left with no choice but to got to gate B18 – Connection desk and purchase a new ticket for next flight at 12:00 pm on Monday 13 March total 1200 AED. I already paid 2085 AED for the original ticket. I lost time, money and peace of mind that I thought I will avoid if I choose Emirates Airlines.