Emirates

Flight Dubai to Nice passenger using Vapor cigaret not disapline. Why is this allowed.
Flight Dubai to Sydney 17th June passenger allowed to sit on the floor.
Given wrong meal I am Celiac given a vegan meal. If I didn’t read the labels I would have been extremely ill.

Perth > Dubai, Airbus A380 business class

Check-in at Perth airport was smooth, and the lounge was comfortable with adequate variety of food and drinks. Boarding was directly from the lounge to the upper deck of the aircraft.

Emirate’s business class decor is a bit over-the-top, with lashings of fake(?) wood and chrome. But it is comfortable, with adequate space to spread out. There is a bit too much tech squeezed in, with a large screen, separate iPad-like device and a hand-held controller. This is a bit too much, and results in clutter.

Staff service was excellent, as were the meals.

Overall we were very happy with this flight.

This is WORST FIRST CLASS TRAVEL EXPERIENCE. Airline charged for few inches more despite being half allowed weight. DXB First class lounge staff clueless on hotel availability. Baggage missed at Dubai despite 19 hour transit. No communication on lost baggage so far.
Every step of the travel, I found harassment, terrible customer support, and absolutely NO HELP.

I’ve been flying Emirates for many years, being their gold member. But based on the latest flight, i am probably not going to fly them again.
First, i wanted to use hundreds of thousands of miles to upgrade myself and my partner to business class, but was told it was not possible as the route was not open for such upgrades, so ended wasting years of miles collections on few hundreds dollars “discount” on economy ticket.
Emirates used to be amazing with onboard services and refreshments, but every time i fly it is getting worse and worse (or less and less) with lots of items being out of stock (one hour into the flight).
Check-in experience in dubai in the gold members counter was terrible, unfriendly, unhelpful. We spent good 30 minutes discussing umbrella that came on another emirates flight (still having emirates tag on it) and if the checkin person can accept it to the flight or not.
Overall, emirates is declining year over year, what once used to be absolutely amazing experience is now almost comparable to low-cost.
The only good thing is their entertainment system (if it works for the seat).

Very poor call center with untrained agents. Due to the wrong information provided by one of your call center agents, my travel plans were abruptly canceled. I am very disappointed and frustrated regarding the recent experience I had with your airline which has left me greatly inconvenienced and financially burdened.