5.3/10

    From 396 passenger reviews

    Mel

    from Australia - September 16, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Absolutely appalling. Had 4 international long-haul tickets approved and ‘refunded’ but the money has not appeared in the bank now 8 weeks later. Dozens of calls and emails to the ‘refunds team’ by their own staff, and Emirates have not provided the transaction/IR number for my bank to launch a search for my missing money. It has been ‘escalated/prioritised’ multiple times with no effect. Where is my money Emirates??? They do not care. Avoid this airline.

    Ahmed

    from United Arab Emirates - September 11, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    It was one of my worse travel experiences, it’s true it was during the crises of COVID-19 but it should not be that poor , I am talking about inflight services, ground service meal and many more issues . Emirates used to be one of the best once but right now they just live on the legacy they once had ,, hope they will improve

    Sabastian

    from Nigeria - July 7, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Emirates is really wonderful. Seriously, fly them and you will find out that i’m actually underrating them by saying they are just ”really wonderful”. The cabins are neat, fine and comfortable, the food is great, the staff are nice and lovely and the In flight Entertainment, themed ICE, is excellent. I think the name ”ICE” is really thoughtful- Information Communication Entertainment. Emirates is a very generous airline and patronizing them is worth every dime you spend. I’ve never entered an airline better than Emirates.

    Janet

    from United Kingdom - March 5, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst service I’ve ever had! Beware!! Terrible rude, cold, brusque staff. Tiny baggage allowance – half any other airline. My daughter booked with Emirates as she thought it was good customer service – how wrong can you be. She paid a lot for her ticket and then misread the baggage allowance. Their web site is very badly designed and unclear. At the airport the check in staff were rude and dismissive and completely unsympathetic to a genuine mistake and also to genuine distress. My daughter was so upset at having to literally put half her belongings in the bin. The Emirates staff were smirking and totally uncaring. They also wanted to completely rip her off by charging an extortionate £600 for an extra bag! Avoid this heartless and disgraceful airline at all costs – they truly do not care and will take as much money from you as they can. Terrible service. It also took me over an hour to submit a complaint as the form “doesn’t work” very well – obstructive and extortionate. Never again

    Rashidah

    from Singapore - February 1, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Travelled with 2 babies and we r family of 8 total. Crews were unhelpful and rude. Food was horrible and although we ate we were hungry when we alighted. Received luggage late and 1 damaged. Sent email but took so long to reply. Send a chaser through facebook and they responded the next day. They only compensating 5 passengers instead of 8 and despite all luggages for 8 passengers were delayed more than 24 hrs. Their email team got facts wrongly in their respond and refused to escalate this when i requested. Bad service from all levels.

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