5.3/10

    From 361 passenger reviews

    Nika

    from New Zealand - January 11, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew from Istanbul to Dubai, then Dubai to Singapore on Emirates. Both flights were great. In each case the economy seating was spacious, the entertainment screen larger than most and a full suite of movies,music, games and tv shows available to while away the time. The service was pleasing and the food satisfying. I especially loved the cameras on the outside of the aircraft that allowed you to view your flight take off, progress and landing on the entertainment screen. I would fly Emirates again anytime.

    Aditya

    from Australia - December 21, 2017

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good service and easy to check in online with only a small delay in our transit flight. The passenger comfort and seating area are good for economy seats and the good price. The flight hostesses are understanding and helpful. Food selection can be very good or mediocre and at most times it having a good taste and freshness.

    Andrew

    from - November 29, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have been flying with Emirates for 6 years as they offered good customer service, and did not sell exit row seats. No longer it seems… I recently booked a flight with Emirates to Indonesia, only to find after paying for the flight that Emirates now charge for exit row seats, in this case an additional £150! I immediately called Emirates to discuss this to see if anything could be done. The representative said my options were to pay for the seats, pay a £100 cancellation fee or email customer services. I emailed customer services highlighting that it is poor customer service and even worse business process to not show the potential full price of the flight until after the customer has booked and requested a fair and reasonable solution. Shame Emirates. Shame. Emirates did not show the full price and are using a misleading process that sells a ticket without showing the potential full price. Even easyJet and Ryanair show users the full price of their tickets before purchase! Emirates used to be a company that put customers at the heart of the business.

    EDITORS COMMENT: It’s unfortunately the norm these days for airlines to charge for these seats.

    Valerie

    from United Kingdom - November 21, 2017

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This was our first flight using Emirates from Glasgow to Sydney via Dubai and it will be our last. We were looking forward to flying Emirates as it had the reputation of being a luxury airline with adverts showing courteous attendants there to serve their customers with a smile. The reality was quite the opposite. The flight attendants were sullen and rude with very poor customer service. The staff at the boarding gate were quite cheery, laughing and smiling amongst themselves until it was time for the passengers to board. We met with dour stoney faces – no smile, genuine welcome or attempt at being polite. We felt more like an inconvenience. Once on board we were in the air for 2 hours before any drinks were offered. Again no pleasantries just quite abrupt service. The meal was ok but breakfast after a 7 hour flight was a 2 finger shortbread biscuit. The return leg was no better, in fact worse. We experienced the same sullen attitude from the staff with the addition of an air of superiority as they marched up and down the aisle, and woe betide anyone in their way. If we happened to be standing in the aisle they would barge passed, no excuse me or waiting for you to get something out your bag. Meal service was again slow and very sloppy. The attendant spilled hot fat from the breakfast dish over my white trousers. She did get some cloths but the stains haven’t come out. The other attendant passed a hot meal over my head to my husband – are they not taught how to serve customers? We were given blankets but these were collected long before the end of the flight. The final “thank you for flying Emirates” sounded matter of fact and so insincere. On the return we missed our connection from Brisbane to Dubai due to bad weather and were put on the next flight which was 8 hours later at 5am. We were given food vouchers but they turned out to be useless as all the shops were shut. Apart from a couple of cleaners the airport was empty. When we explained to the staff when the desk opened they showed no interest and no sign of concern for their customers’ comfort. This is by far the worst airline I have ever flown with, even the cheap budget airlines have a more respectful attitude towards their customers. Next time we fly to Australia we will use Singapore airlines again – far superior.

    Hajo

    from Germany - November 4, 2017

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We booked from Prague to Tokio via Dubai and back for 450 Euro. The seats in the A380 where wide and comfortable for Economy class. In the 777 it was not so comfortable but OK. The service personal on board have been very friendly and helpful. Would book this connection for that price always again.

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