5.3/10

    From 373 passenger reviews

    Ange

    from - September 24, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flight from Dublin to Dubai and Dubai to Bali. I have been traveling around, long and short distance, and it’s probably for me the worst company for long flights. On a 7hr and 9hr flights, they came only twice with beverages, that is for dinner and breakfast/lunch; that is absolutely not acceptable for this kind of company. Yes, you get a big screen, games, movies (and most of them outdated and/or seen many times) but the service is absolutely horrible. My seat wouldn’t go up or low and the flight attendant was impatient and not helpful at all; she just pushed the button and put all her might to put my seat down, which then vould not go up when it was time to eat and the person behind me was uncomfortable. I also asked for gluten free and they said they only had 2 gluten free meals and 3 people who asked for one; no idea why I was the one who had to eat something I didn’t ask for, really. All in all, a bad service and dehydrated customers, a scandal.

    phil

    from - September 19, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Booked Bkk to Syd Syd to Per paid for designated seat Bkkk Per leg Checkinsaidseat already taken No biggy just loss of $ 777 was chockers due to narrow width and crammed in like sardines was a horrible trip. During meal tray end of meal collection Bottle of red wine spilled onto to me . Wearing white linen and silk suit . Jacket and trousers covered.Cabin crew genuinely apologetic but no help. Upon arrival at Syd could not collect bags as they were heading off for the Domestic leg .Emirates flat out refused any help towards replacing suit or even dry cleaning Shocking customer service never ever again with that carrier

    Christine

    from - September 17, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    A very pleasant flight with friendly and efficient crew. The flight arrived to London on time and the luggage arrived quickly. I would definitely fly Emirates again.

    Suranganie

    from - September 4, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I started flying Emirates airlines beginning of this year, I was able to upgrade my seat to business class through their promotions on both my trips to south-east Asia. The experience was absolutely worth the money. When it is possible to do so, I will plan all my future airline travels through Emirates. The business class service is elegant, the cabin crew is extremely professional and very efficient. One of the best business class services I have experienced in my air travels. The business class lie-flat seats are extremely comfortable for you to get a restful sleep. various kind of in-flight entertainment was available, I was able to preview the options beforehand by logging into my Emirates online account or by checking my Emirates app on my phone. There was a variety of gourmet food options(but I did skip some of the meals as I was not hungry). I thoroughly enjoyed the traditional local Arabic mezze entree. Business class comes with other perks, like the fast track through security, which allowed me to avoid long lines. Emirates sure sets a very high standard for traveling by air in style.

    shashu

    from - July 27, 2018

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I recently traveled international from USA and had the worst experience getting ticket information right. By the way the Emirates – JetBlue deal is a really bad deal of partnership. I am not sure which one is the exact source of ticketing issues because Emirates blame Jet Blue and Jet Blue blames Emirates. They confuse customers like crazy and keep swinging them like a yo-yo to each other’s side instead of helping the customer. Jet Blue customer service is very poor!

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