5.3/10

    From 366 passenger reviews

    Ozgur

    from Turkey - May 8, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I”ve used Emirates several times between Istanbul and Bangkok and decided never to fly again. Only good thing about this airline is comparably cheaper prices. Main problem in the cabin is the seat layout, which is 3-4-3 seat on each row. That means the corridors are thin and the cabin is filled more passengers. It makes you feel claustrophobic. As there are more passengers inside the cabin compared to other airlines, the number of flight attendee is not enough to for providing satisfactory care. One annoying thing about their entertainment system is that you have to watch several commercials before the movies or any other videos. In conclusion i recommend to avoid this airline, pay little more and choose other airlines for better flight experience.

    Shadi

    from United Arab Emirates - March 6, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Emirates Airlines is the best airline I have travelled with.. ia m a frequent Traveller and the service they provide whether on land or onboard is incomparable. Would like specifically to thank the team at Beirut’s airport office, the hub manager and the supervisor for their help in providing the efforts to return a lost jewellery piece on the plane.. the procedures they follow to assure the passenger’s peace of mind and the security standards followed are impeccable. Emirates is not an airline, it’s a PHENOMENON

    Jennifer

    from United States - February 12, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Before I started flying on Emirates, I loathed long distance flight. I got exhausted from sitting in tight space, annoyed by the lines to the toilet, felt no appetite for the airline food. But since my first flight from JFK to Dubai on Emirates last November,, I found it so enjoyable and now when I go to Dubai, I just can’t wait for the flight. The food was plenty and delicious, the in flight entertainment must be the best , service is impeccable. Even though the flight was 15 hours long, I wished it could be longer, because I really enjoy staying flying with them. If you have not flown with them, you don’t know what you are missing!

    Hazem

    from Egypt - February 12, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Don’t get fooled once you see an attractive ticket price, as those attractive prices have a dark side in the T&C, especially when you are dealing with a big airline like emirates, so they never solve the problem once it happens, and you start getting bullied by their complaint department. You will definitely be surprised after all the marketing they do and ads, and they have those monsters in their back office! what even make it worst, is that I am a regular customer since 2008 & I am on their skyward mileage reward, with a very good/strong history but still wasn’t enough, and they unleashed those complaint team monsters on me 🙂 To cut the story short, I bought a ticket with a stopover in dubai, and I wanted to extend my trip for only 1 day more, so I went to their office and was notified that there is a condition in my ticket which doesn’t allow me to stay 1 more day (Max 7 days), and if I want to stay then I have to pay several penalties which ends me up with paying almost the same price I paid for the 1st ticket! which is nonsense! so I asked the guy to check if I buy a new 1 way ticket on the same date and surprisingly it was half the price of those penalties they wanted to apply on me! so thats what I call “Pirates” attitude, imagine how many people could just pay that penalty without checking or asking for a 1 way ticket! So I submitted a complaint, and simply asked if there is a solution, as simply the penalties doesn’t make any sense especially when the 1 way ticket is half the price of the penalty, and I also mentioned that who has the time to read the T&C unless he/she has nothing to do in the world, and I ended up my complaint with some cute pressure that if there is no solution, then I would like to cancel my skyward. The complaint department replied with we know that you read the T&C and we should apply those conditions on you, and there’s no way out! and please confirm that you want to cancel your skyward so we start processing the cancelation! so They left me with no solution except checking 1 way ticket back. (The funny thing, that when you see their ads and the way they sell their services doesn’t reflect any reality, so don’t believe those ads you see, as it doesn’t reflects the whole picture, there is a hidden dark side) So to summarize the story, don’t feel smart when you find a very attractive ticket by emirates as you might end up paying more to go home, plus you will have some disturbing moments when you try to solve this issue with them. Anyway, I only wanted to share my story so no one get fooled like me, and if you have the time to read the T&C then please do. otherwise you will get bullied by their pirates (complaint department).

    Anton

    from United States - January 19, 2018

    Flew First Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    This flight on in the First Class Cabin from JFK to DXB was a pleasure, on the great Airbus A380. The comfort of the seat was amazing, being that it was like my own little house on a plane, own bar, TV, storage, infinite leg room, and more. The staff was more than friendly and nice, they were there for your every need, and sometimes travelling alone could be lonely, they’re there! The food was great and so was everything else. Emirates, great job.

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