5.2/10

    From 421 passenger reviews

    Aravind

    from United States - February 28, 2024

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This is WORST FIRST CLASS TRAVEL EXPERIENCE. Airline charged for few inches more despite being half allowed weight. DXB First class lounge staff clueless on hotel availability. Baggage missed at Dubai despite 19 hour transit. No communication on lost baggage so far.
    Every step of the travel, I found harassment, terrible customer support, and absolutely NO HELP.

    TF

    from Czech Republic - January 7, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve been flying Emirates for many years, being their gold member. But based on the latest flight, i am probably not going to fly them again.
    First, i wanted to use hundreds of thousands of miles to upgrade myself and my partner to business class, but was told it was not possible as the route was not open for such upgrades, so ended wasting years of miles collections on few hundreds dollars “discount” on economy ticket.
    Emirates used to be amazing with onboard services and refreshments, but every time i fly it is getting worse and worse (or less and less) with lots of items being out of stock (one hour into the flight).
    Check-in experience in dubai in the gold members counter was terrible, unfriendly, unhelpful. We spent good 30 minutes discussing umbrella that came on another emirates flight (still having emirates tag on it) and if the checkin person can accept it to the flight or not.
    Overall, emirates is declining year over year, what once used to be absolutely amazing experience is now almost comparable to low-cost.
    The only good thing is their entertainment system (if it works for the seat).

    Amjad

    from United Arab Emirates - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very poor call center with untrained agents. Due to the wrong information provided by one of your call center agents, my travel plans were abruptly canceled. I am very disappointed and frustrated regarding the recent experience I had with your airline which has left me greatly inconvenienced and financially burdened.

    Luca

    from United States - July 18, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My last trip with Emirates was deeply disappointing, raising concerns about their commitment to customer satisfaction and safety. I encountered several issues that left me deeply dissatisfied and frustrated.
    Firstly, I received misleading information from three representatives about their cancellation policy. They assured me I could get a full refund if I canceled within 24 hours but failed to mention it applied only after 7 days. Attempting to cancel, I could only reschedule, resulting in a $500 loss. Despite Emirates acknowledging their mistake, they refused a price match or refund and eventually even stopped responding to my messages.
    During the flight, we saw blankets piled in front of emergency exits to save time, compromising passenger safety during an evacuation.
    Emirates declined to reimburse me for damaged luggage, reflecting a lack of care for passengers’ belongings.
    The return flight experienced an extensive delay due to a missing document, leaving us seated for over two hours without updates or assistance.
    The stark contrast between Business and Economy class experiences is disheartening.
    In conclusion, my trip with Emirates fell totally short of my expectations. Misleading policies, unresponsiveness, safety concerns, and inadequate customer care paint a very negative picture.

    Tony

    from Emirates review by Tony - June 13, 2023

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My preferred airline most of the time. I actually use whatever gap I catch. In general, the in-flight was good and the other passengers were very respectful. Frankly, I was a bit overwhelmed on the plane, but this is not about the airline, of course. Overall it was a good and enjoyable trip.

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