Emirates

We flew from Birmingham to Thailand stopping at Dubai both ways for 2 and 1 night , Hong Kong 3 nights and Thailand 2 weeks . I had to pay for medical form and a letter from drs to get assisted help on and off plane which cost me about £50 , the airlines assured me they would help as I was travelling with someone unwell , this wasn’t done on 4 out of 5 flights We had a baby and cases left on floor next to us during whole landing procedure , photos as evidence They booked me a vegan meal for 5 flights I had ordered normal for me vegetarian for daughter We had a lady next to us with a baby with a dirty nappy that stunk for 3 hours and cabin crew wouldn’t talk to her just kept coming and spraying around us ,she took over all my leg room and the chap on other side to her , he was complaining, but we were both told no other seats to move too , her child was restless all flight kept kicking me, pulling my dress, standing on my feet and she didn’t seem to speak English , so that didn’t help situation, worst flight Ive ever been on We had a gang of thieves on Dubai to Hong Kong flight and police came on board which caused my daughter to get really upset she had mild mental health issues , a long wait checking everyone out for stealing , no help was given after police left , despite asking for assistance I had booked and paid for No one from the booking flights to departing from Bangkok to Dubai told us they were keeping our cases , we arrived in Dubai not knowing they had put our cases in hold we had nothing, no clothes , toiletries , some tabs were in case , hair brushes etc, it took them 3 1/2 hours to get our cases back , which made us miss our meal at hotel I got very sick about 10 hours after eating chicken on plane and ended up in hospital for a day and had to come home 3 days later than our booked flight , I had eaten nothing else , I suspect it was on plane as we arrived 11.30 pm and had missed half board meal so we went to sleep and Woke up early hours being very sick They are being very unhelpful , all they are saying is we are sorry you have had to complain about flights , completely ignored all things I’ve asked about I’m in process of contacting CAA for help , not only were these flights terrible and I haven’t mentioned everything but the handling has been dreadful , would not recommend emirates . We went on 3 internal Thai £20/£50 cheap flights all on time and no prbs , not impressed 1 bit with emirates , their last reply said we are not commenting further , I’ve had no answers to anything I asked , or why no assistance that was all arranged , disgusting behaviour , any with disabilities beware if flying with emirates

I changed my ticket because of family emergency for 2 days before my initial ticket and i paid 700 dollars which was fine cause i needed to get in sydney earlier….but my flight from Madrid to dubai was late for over an hour because we were waiting for 5 passangers that never showed up(that is what captain informed us). This is now where it gets interesting-because of that delay and then in dubai gate not being available i missed my connecting flight to sydney even though there was still time to board us-they couldnt wait for over 10 people from mad dub flight to board dub syd but they waited in madrid for 5 people…
I spent all that money to be again basically arriving as my original booked flight..
The seats are very uncomftable and there is no way you can rest your head and fall asleep-qantas ethihad all have much better seats and you can actually fall asleep.

Flew Dubai-Brisbane on 4AUG17 in business class. Plane was full with no spare seats but service was good with no undue delays with serving meals or drinks. Discovered that the socket for the headphones was broken. Cabin staff made a good attempt to fix it but were unable to do so. They collected a good selection of magazines from around the aircraft and gave them to me so I had something to read during the flight as there was no spare seat to move me to. Apart from the entertainment problem overall the service was good with nice food and polite staff. The senior cabin attendant apologised to me personally for not being able to fix the system and assured me that I would be contacted later by Emirates re the problem.

I always fly with Emirates coz there superb service and friendly staff

The emirates airline is absolutely hopeless and frustrating when it cones to dealing with aged people when a wheelchair is needed. I have been asking for a wheelchair for one week but they couldnt commit to it due to my mothers stay at Dubai was 8 hours. There is absolutely no guarantee whether the patient will get a wheelchair. So basically you just throw your patient out in the blue and a chance of getting wheelchair is just 50/50.
When i was frustrated with their services i was tempted to use Marhaba transfer and lounge services. Had to go through the same scrutiny and paid 150 aud for this whole drama. If eimrates airlines spends loads of money on hotels outside airport , why dont they help their customers to book in marhaba lounge.
I would recommend some other airline when you have aged people with wheel chair requirements.