Emirates

I just returned from a trip from Melbourne to Lisbon on Emirates.
On my flight there, I was given a heated sandwich in a cardboard and plastic package. I took the sandwich out and after eating some of it, saw a small cockoach scurrying around in the box. I was utterly disgusted and freaked out. I immediately showed a flight attendant who passed it on to the flight supervisor. She took a photo and wrote a report and encouraged me to do the same. I was offered a packet of chips as a replacement .
When I got to lisbon I wrote a complaint. I finally received a response from customer service over 2 weeks later just when I was leaving Lisbon. The response was, join our frequent flyer program and we will give you 20000 points (around $200 value) to use on a future flight.
Not only was I disgusted to be served a cockroach but I am shocked and insulted that Emirates see this as an opportunity to recruit a new FF and only offer compensation that requires me to spend $$$$$ with them.

The ground staff decided to close the boarding gate 20 mins before the flight (March 12: DXB-Cairo) . He closed the system in front of me and refused to take my boarding pass. He said “sorry the captain is taking off and I have another call” I was left with no choice but to got to gate B18 – Connection desk and purchase a new ticket for next flight at 12:00 pm on Monday 13 March total 1200 AED. I already paid 2085 AED for the original ticket. I lost time, money and peace of mind that I thought I will avoid if I choose Emirates Airlines.

I booked emirates for the service but they are by far the most terrible airline, they are a budget flight with no understanding of good customer service.
Took a flight (connection via dubai) to Colombo, they delayed and made us run for our next flight and the inconsiderate/incompetent pilots/staff couldn’t even apologise and the useless staff are telling us to hurry up?!!!! Ffs the cheek of these people.
Gets worse, on the way back the incompetent useless beings got us delayed AGAIN!!!! and this time we missed the connecting flight!!!!
So have to wait for the next flight and they give us a rubbish coupon for a free meal to places i dont even eat from!!!! Cheap company, budget airlines!
I will never use them again!

worst flight expierence since 15years.

flight rescheduled to a date which does not exist – let us wait on auckland airport for five hours to tell that we are not on the rescheduled flight and their are full.
let us stay in a foreign country/airport without accomandation sleeping possibility.

i understand the auckland flood, but confirming misinformation about changed flights and leting people alone in nights on airport should be charged and fined.
no willing to take responsibility for their errors.

at least a dozen of people where affected next to me.
worst airline crisis management ever noticed, never ever again in my life.

try to refund the damage of searching for accomandation at night, transportation and cancelation fees of accomandation in remote country !

We lodged a complaint, but was told to put in a refund for our returnable tickets separate. We paid R16900 for returnable tickets and was only refunded R685. The complaints were not even looked at for the delay we had at Manchester airport, then missed our flights at Dubai due to their delay, then booked in at a stinky airport hotel for a flight the next morning. Told us our expenses will be covered, but couldn’t even get a glass of water so had to buy refreshments out of our own pockets. We never received our baggage as promised by the airport and was left with no chronic medication and no clean clothes. At the airport, due to their handling we were told to re-wrap our luggage, things that were bought at Manchester airport, sealed, scanned for and with receipts, were confiscated as we were never informed that we cannot leave the airport with it. Now we request a full refund on our return tickets and are told that they don’t refund because we already used part of the ticket