5.3/10

    From 368 passenger reviews

    Ashish

    from United States - June 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I recently traveled from IAD (Washington Dulles International Airport) to DEL (New Delhi, India) through DXB (Dubai). Everything looked fine until I reached Dubai Airport (DXB) before gate. My luggage was weighed by Emirates staff (One cabin bag and a laptop bag) and I was passed through. At next stage a female staff informed that I couldn’t carry my cabin luggage as there is not much space inside the flight and I will need to Check-it in. I requested to carry it inside and explained it had original property documents which were very important and I couldn’t check it in (I even opened my bag and showed her that there were only the documents). While I was talking to her immediately Mr. Mohamed (Seemed their Supervisor) came to me, grabbed my luggage in very rude manner and started taking to the other side, saying ” let me see now, get him deported”. took luggage back to weighing place and told I am not allowed to take a laptop bag. I explained that it is mentioned on my tickets that one carry-on item such as laptop is allowed. He said no it is heavier. I opened the bag and showed that there was nothing in the bag except the laptop. but he was acting really rude and was ignoring what I was showing him on ticket documents. he said your other bag is also heavier than allowed limit and I will need to pay the money for that.I told it was already passed from Washington Airport as well as here (Dubai) also. It was just that he was trying to harass me. He was being extremely rude and said he will make sure that my flight is missed. I was really in trauma while dealing with him as it seemed that he was trying that my flight is missed. As I was in a different country I was really afraid. He was not allowing me to go. It looked like that other emirates staff there was also not comfortable with his behavior. One of the staff member who had weighed my luggage earlier and allowed slowly told me that I could complain online about him. I tried to ask his name but I was told that they couldn’t tell his name. which later I saw on him uniform that his name was Mohammed. Finally I requested him to let me go and I will pay the amount whatever additional they charge. I felt it like a ransom. After a lot of request and paying the amount he allowed me and told the staff to still check in my luggage and didn’t allow in the flight. I was really depressed after this incident and I was scared about my return flight if somehow this person is there again he may put me in trouble again. He shouldn’t have behaved like this. I was surprised why these kind of criminal mentality people are serving in such a service field. I will never take Emirates in future for me and my family, I have also told my friends about this incident and have suggested to not to use Emirates for flights touching Dubai.

    Ng

    from Singapore - May 31, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This was my first experience with Emirates, flight to Switzerland via Dubai in May 2018. I was surprised how bad services of cabin crew, it was genuinely a disappointing trip and confirmed just how overrated Emirates is. The cabin crew I met was far from friendly, could not crack a smile, not helpful, not patient and appeared like emotionless robots. She totally ignored my request for assistance and show me a “black” face when I request for an assistance. So many airline I had taken before, I can said this is the worst services I met, even a budget airline can provide a better service than it…

    Ozgur

    from Turkey - May 8, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I”ve used Emirates several times between Istanbul and Bangkok and decided never to fly again. Only good thing about this airline is comparably cheaper prices. Main problem in the cabin is the seat layout, which is 3-4-3 seat on each row. That means the corridors are thin and the cabin is filled more passengers. It makes you feel claustrophobic. As there are more passengers inside the cabin compared to other airlines, the number of flight attendee is not enough to for providing satisfactory care. One annoying thing about their entertainment system is that you have to watch several commercials before the movies or any other videos. In conclusion i recommend to avoid this airline, pay little more and choose other airlines for better flight experience.

    Shadi

    from United Arab Emirates - March 6, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Emirates Airlines is the best airline I have travelled with.. ia m a frequent Traveller and the service they provide whether on land or onboard is incomparable. Would like specifically to thank the team at Beirut’s airport office, the hub manager and the supervisor for their help in providing the efforts to return a lost jewellery piece on the plane.. the procedures they follow to assure the passenger’s peace of mind and the security standards followed are impeccable. Emirates is not an airline, it’s a PHENOMENON

    Jennifer

    from United States - February 12, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Before I started flying on Emirates, I loathed long distance flight. I got exhausted from sitting in tight space, annoyed by the lines to the toilet, felt no appetite for the airline food. But since my first flight from JFK to Dubai on Emirates last November,, I found it so enjoyable and now when I go to Dubai, I just can’t wait for the flight. The food was plenty and delicious, the in flight entertainment must be the best , service is impeccable. Even though the flight was 15 hours long, I wished it could be longer, because I really enjoy staying flying with them. If you have not flown with them, you don’t know what you are missing!

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