5.3/10

    From 400 passenger reviews

    MD Farid Faidzal

    from Malaysia - February 19, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Took a flight from Kuala Lumpur to Dubai on Emirates 777-300ER and stopped for transit for almost 8 hours before took the Dubai to London Heathrow on the awesome Emirates Airbus A380. A total flights of almost 15 hours on Emirates has left me with a wonderful & memorable experiences. From the check-in process in KUL – check-in at Dubai, then the wonderful services on both fleets, amazing in-flight entertainment & services, in-flight gifts such as travel pouch, passenger handling services, the in-flight duty free goods (which i bought Emirates goodies), embarkation & disembarkation of pax on both flights simply was amazing…I will surely fly with Emirates again to any destination. Because the experiences that the crew, flight crew & everyone, has made me fell in love with Emirates/.

    Victor

    from United States - January 20, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible flight experience from Dubai to Houston, we bought the ticket last minute, given no choice where to seat, but the bulkhead, which is very uncomfortable. We ask to be changed and after been told no, finally we were allowed, while there was flight attendants blocking the last row of seats for a young lady who was seated in the forward economy cabin. Despite we were told to choose any available seat, my wife was asked to move by a flight attendant to accommodate another young lady. I complained to the supervisor, we were given the choice of two seats that were left for quarantine purposes. There is no need for so much drama, it was 17 hours journey, but one I hope never to repeat and to keep away from Emirates as much as possible.

    Ahmed

    from Pakistan - January 12, 2021

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Best airline i had ever traveled

    Richard

    from New Zealand - December 28, 2020

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew London to Auckland. First leg to Dubai in economy second leg in business class. First flight was amazing. Great service, good legroom, clean , pleasant. It was delayed but that didn’t effect my short connection. On arrival staff were on the ground and got everyone onto the next flight. I had to make the flight due to the restrictions in Auckland and they had all of that covered. Second leg I flew business class on the 777 -300 ER it was the older business class but it was incredible. The food the service the attention to detail and cleanliness! On such a long flight it was so comfortable. Down side was my iPad controller would require constant charging. I came off the flight feeling human, rested , well fed and more ! I’m not a fan of emirates usually but wow!

    Mel

    from Australia - September 16, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Absolutely appalling. Had 4 international long-haul tickets approved and ‘refunded’ but the money has not appeared in the bank now 8 weeks later. Dozens of calls and emails to the ‘refunds team’ by their own staff, and Emirates have not provided the transaction/IR number for my bank to launch a search for my missing money. It has been ‘escalated/prioritised’ multiple times with no effect. Where is my money Emirates??? They do not care. Avoid this airline.

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