Emirates

The ground staff decided to close the boarding gate 20 mins before the flight (March 12: DXB-Cairo) . He closed the system in front of me and refused to take my boarding pass. He said “sorry the captain is taking off and I have another call” I was left with no choice but to got to gate B18 – Connection desk and purchase a new ticket for next flight at 12:00 pm on Monday 13 March total 1200 AED. I already paid 2085 AED for the original ticket. I lost time, money and peace of mind that I thought I will avoid if I choose Emirates Airlines.

I booked emirates for the service but they are by far the most terrible airline, they are a budget flight with no understanding of good customer service.
Took a flight (connection via dubai) to Colombo, they delayed and made us run for our next flight and the inconsiderate/incompetent pilots/staff couldn’t even apologise and the useless staff are telling us to hurry up?!!!! Ffs the cheek of these people.
Gets worse, on the way back the incompetent useless beings got us delayed AGAIN!!!! and this time we missed the connecting flight!!!!
So have to wait for the next flight and they give us a rubbish coupon for a free meal to places i dont even eat from!!!! Cheap company, budget airlines!
I will never use them again!

worst flight expierence since 15years.

flight rescheduled to a date which does not exist – let us wait on auckland airport for five hours to tell that we are not on the rescheduled flight and their are full.
let us stay in a foreign country/airport without accomandation sleeping possibility.

i understand the auckland flood, but confirming misinformation about changed flights and leting people alone in nights on airport should be charged and fined.
no willing to take responsibility for their errors.

at least a dozen of people where affected next to me.
worst airline crisis management ever noticed, never ever again in my life.

try to refund the damage of searching for accomandation at night, transportation and cancelation fees of accomandation in remote country !

We lodged a complaint, but was told to put in a refund for our returnable tickets separate. We paid R16900 for returnable tickets and was only refunded R685. The complaints were not even looked at for the delay we had at Manchester airport, then missed our flights at Dubai due to their delay, then booked in at a stinky airport hotel for a flight the next morning. Told us our expenses will be covered, but couldn’t even get a glass of water so had to buy refreshments out of our own pockets. We never received our baggage as promised by the airport and was left with no chronic medication and no clean clothes. At the airport, due to their handling we were told to re-wrap our luggage, things that were bought at Manchester airport, sealed, scanned for and with receipts, were confiscated as we were never informed that we cannot leave the airport with it. Now we request a full refund on our return tickets and are told that they don’t refund because we already used part of the ticket

I flew Emirates business class return from Sydney to Christchurch to visit friends in NZ in 2019. The business class lounge at Mascot was immaculate. Both flights were amazingly comfortable and the in-flight staff were highly professional, polite, and helpful. The in-flight services were first rate as were the meals and refreshments. For the return flight, the Air NZ lounge in Christchurch was available and this was also very cosy although not as opulent as the Emirates lounge in Sydney. All over, a very pleasant experience.