from Australia - August 16, 2017
Terrible i had to pay a fee of 60 euro for not putting my middle name in the bookking rude as pigs
from United Kingdom - July 16, 2017
Extortion if you have not included your middle name on the airline ticket they will charge you 50 euros to change your ticket. This is clearly a scam as over 50 people on our flight were impacted by this. If they want you to include a middle name they need to ask for it when booking. Very unethical practice and according to the supervisor happens every flight!!
from United States - May 26, 2017
WORST AIRLINE EVER!!! DO NOT fly Blue Express or Blue Panorama. Choose ANY airline other than this one. I have traveled to over 57 countries, so I have been on many airlines. I will NEVER fly this airline again.
1. The airline charged me 50 EUROS at the gate when I was boarding my flight from Pisa to Tirana because my middle name was not on the ticket. Even though the website only says “First Name” and “Last Name,” they claimed I couldn’t fly without my full name on the ticket. As such, they charged me 50 EUROS to “fix the problem” and to board the plane. Where does that money go?!?!
2. They fly the oldest planes I’ve ever traveled on. Old Boeing planes that are clearly refurbished.
3. Their customer service agents are not friendly AT ALL and do not help you. I called to complain about the fees at the gate and they said “it’s the rules, sorry.” Yet, there is nowhere in the travel terms and conditions that says you must enter your middle name in the first name field when booking the ticket.