10/10

    From 1 passenger reviews

    Gary

    from Australia - October 8, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Bamboo Airways the newest full service airline to commence operations in Vietnam. I travelled from Hanoi to Danang return Business class. Website a little clunky but satisfactory as was web check in. Ground operations were very impressive with a personal escort from business counter through dedicated security and to club lounge. Lounge equally impressive currently shared with Vietjet whilst new lounge under construction. By far the best domestic lounge experience in Vietnam.
    Similarly escorted from lounge to gate when boarding commenced..

    Currently this fledgling airline wet leases a number of aircraft complete with flight crew and therefore there is slight inconsistency of product however in flight service, food and beverage and seat pitch and comfort were all most satisfactory. Most importantly both flights arrived within 5 mins of schedule which unfortuantely is increasingly a rarity in this part of the world. The airline is growing at a rapid rate with an impressive fleet on order and intentions to fly international routes soon. Providing they remain true to their roots and maintain the product they are certain to be a force to contend with within the region. Highly recommend to try.

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