4.3/10

    From 75 passenger reviews

    Beatriz

    from United States - April 3, 2022

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I Flew MIA-BOG_EZE-BOG-MIA.
    Web is the worst, super complicated. I payed 1200 and it didn’t include any luggage.
    I had to pay for the luggage in pounds because it wouldn’t go to U$S.
    No customer service, just an automated whapps.
    Check in at the airport not helpful and slow
    The food are sandwiches and they ask you to fill a survey about the food?? Entertainment regular.
    It would be OK for a very cheap price
    The sits are comfortable.

    Kathleen

    from United States - January 4, 2022

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I paid to upgrade my seat to first class; My seat was old, uncomfortable, broken& kicked from the person behind me. I was never able to see the status of my upgrade or cancel the request. I was notified the day before my flight that I was charged the $250 to upgrade – even though when I spoke to representatives and looked online prior to this, I was told my reservation couldn’t be found.
    My return flight didnt have inflight entertainment (4 hour flight). The food was nothing but a gluten filled box: pretzels, cookie and some type of meat (did not look cooked) and cheese in a croissant. I am allergic to gluten and was unable to eat. The fact that they also don’t serve alcohol makes you wonder why anyone would fly with this airline, let alone pay to upgrade for an experience such as this.

    Shaiane

    from Brazil - September 23, 2021

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worse experience I have ever had.
    The Company is disorganized and the First Class and Executive are the last people to enter in the airplane (you pay more to have the worse service).
    You pay for First Class and the chair even lay down. So you pay more and goes sorted for all your trip.
    The food are horrible and the even serve you well.
    The rates for extra luggage are the expensive ones comparing to the others Company.
    I definitely do not reccomend Avianca to anyone.

    Yuliia

    from Ukraine - March 22, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My experience was excelent! Kind staff, tasty food, there are vegetarian oprions. Seats are comfortable and there are a lot of movies and music on the board. Check-in is fast. Everything was great. My flight was from Latin America to Spain, Reccomend!

    Kenn

    from Spain - January 2, 2020

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    It is not important for hostesses to check the safety with the take off and landing

    View all Reviews

    SHARE