4.4/10

    From 69 passenger reviews

    Dustin

    from United States - June 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was scheduled to fly from LAX to BOG with Avianca. Avianca told me to go directly to Terminal 3, but that ended up being the wrong place to go which caused me to miss my flight. The flight wasn’t even displayed on the monitors that it was supposed to be. Then they wanted to charge me around $1,300 to change my flight. I decided not to pay an extra $1,300 to an airline for their mistakes and bought a $400 ticket back home to Seattle with a different airline. Avianca’s incompetence cost me about $1,600 total and tons of wasted time. I tried to resolve this through Avianca’s dispute resolution process, but they made me jump through endless hoops, accidently closing my case many times. This lasted about 6 months and never solved anything. I will never fly with Avianca again if I can help it.

    Neil

    from United States - March 25, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Never again will I even think about using Avianca! Booked a business class fare for two from Chicago to Cusco with return from Juliaca to Chicago for June. A month ago they canceled my flight from Juliaca to Lima and I had to fight the agent to find any way to let me make the Lima/Bogota/Chicago connection. He finally put me on a TACA flight. Then just two days ago they cancelled my flights to and from Bogota. The cancellation email says to contact customer service for rebooking but does not even give that phone number. I was fed up with Avianca and decided to cancel the entire reservation and get a refund only to be told it will take 90 days for that to happen. Absolutely unacceptable. They have had my money since June and have given me nothing but headaches about this trip ever since. Today I was on hold fo an hour just to speak with an agent to try to resolve the issue.

    Shaun

    from Guatemala - January 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flight about 30x a year with various airlines and my experience with Avianca was the worst I have encountered. Trying to get my boarding pass there were multiple counters closed and many staff standing around talking amongst themselves and not helping anyone. Once I arrived at the counter the lady informed me that my flight was delayed but because I had no baggage they would help me transfer at the other end with a supervisor (which was a lie) they also told me that my flight had been booked twice and billed for 2 tickets that they could not refund me for. This airline does not try or care about helping anyone.

    Sergio

    from United States - January 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    After I bought “5” tickets, the airline canceled my son’s ticket. They thought it was booked doubled because of names familiarity and my son that really needed to travel due to stress and depression would not be able to make it due to the over prized ticket.The airline didn’t even try to work it out with me. Very sad and upset!

    JP

    from - January 12, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Llegamos a Bogotá en un vuelo de conexión proveniente de Bucaramanga (AV-9451), que venía con un retraso de 30 minutos. Vuelo de conexión a Pereira (AV-8515) estaba igualmente atrasado 30 minutos. Al tratar de abordar nos informaron q habíamos sido cambiados a otro vuelo, no habíamos sido informados antes. Al preguntar el motivo, nos dijeron que era por motivo de las maletas, que no alcanzaban a hacer conexión, aunque ambos vuelos estaban atrasados. Tratamos de razonar con las dos personas atendiendo el abordaje (Alexandra Hernández y Juliet Solar), quienes fueron extremadamente desagradables y nos trataron muy mal y de forma grosera, y quienes no solamente no explicaron por qué no podíamos abordar, sino que procedieron a cerrar el vuelo rápidamente y dejar el escritorio vacío. El vuelo no estaba lleno, y nos hubieran haber podido ubicar en el vuelo. Estás dos personas no saben tratar la gente y dan mala imagen a esta compañía. Fuimos ubicados en un vuelo que salía 2 horas más tarde, y no pudimos llegar a una reunión importante.

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