4.8/10

    From 58 passenger reviews

    Raúl

    from Puerto Rico - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flying from Bogota to San Juan they closed the flight one our before departure ,while we were making a 45 minutes line. We made it to the counter 7 minutes after their one our closing or 53 minutes before the flight departed and were told we should be there 3 hours before!!!

    They had no flight available for two extra days and wanted to charge about $1,000.00 per ticket .
    Had to change to Copa that charged us $750.00 per ticket.

    Nobody told us about this supposed 3 hours requirement .

    Beware of this abusive Colombian Airline

    Ali

    from United Kingdom - June 25, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Hi,
    I had very good experience on check in my family to fly to Colombia on 24 June. Mr Davood was very helpful,

    Ali Mokhber

    Ana

    from United States - June 14, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Avianca, in my opinion as a frequent flyer, leaves plenty of room for improvement. I had a very frustrating experience just checking in. Everything was in disarray; people were lost, lines were unorganized and the delay was excruciating. The agents did nothing to ease the flow but rather ignored passengers with legitimate questions and at times completely ignored them. I will never book a flight with Avianca again.

    Lisa

    from United States - May 22, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We were very happy with our experience flying with Avianca. They do not charge to check 1 bag. They fed us and offered recent movies, headphones and wine at no extra charge. Their seats have more legroom than other airlines. We were very impressed and felt treated better by Avianca than the American based airlines. A+ for Avianca!

    Casey

    from United States - May 15, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Waiting in the Lima airport for over 2 hours just to wait to check in showed the airlines inability to function in an organized function. After speaking to 2 different Avianca agents, we were told that we needed to continue to wait in line, despite our flight being “closed.” I went to the agent a third time to ask, as our flight was taking off in 30 minutes, and she told me our flight was closed and they would move us to the next plane, which would cause us to
    miss our connection.

    After fighting. They were able to get our flight to “reopen” and get us on the flight. After running through the airport because of Avianca poor customer service, we got to our gate and barely made our flight.

    After arriving in Columbia, Avianca called my name for “extra security measures.” They removed me from my friend, searched me very extensively, including putting her hands down my pants, and never once able to explain to me in English what they were doing or why. They were rude and after 4 agents, no one was willing to speak to me In English, despite me requesting it over and over. Once I final

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