4.2/10

    From 78 passenger reviews

    Jack

    from Costa Rica - October 28, 2022

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Warning: Do not fly Business Class on Avianca Airlines

    Avianca Airlines is in the process of reorganization to become a low cost carrier. In spite of having paid the cost of Business Class, the only benefits were more space in old seats in poor condition, a cold ham/chesse sandwhich and access to a restroom of slightly less use.  Grade: very poor value and disillusion with an airline of more than 100 years of service and good reputation.  I will not fly with Avianca again. 

    Advertencia: no volar Clase Ejecutva de AVIANCA

    AVIANCA está en proceso de una reorganización para convertirse en aerolinea de bajo costo. A pesar de haber pagado tarifa de Clase Ejecutivo, los únicos beneficios fueron más espacio en asientos viejos de mal estado, un sandwhich frío de jamón/queso, y acceso a un baño adelante de un poco menos uso. Calificación: muy pobre valor de costo/beneficio y desilusión con una linea aerea de más que 100 años de servicio y buena reputación. No volveré a volar con AVIANCA.

    Sam

    from United States - September 8, 2022

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’d give 0 stars if I could. Long story short, this is a horrible airline to work with if you have a family emergency and need to make quick adjustments. I understand you can put things in writing where people purchasing economy airfare relinquish their ability to reschedule their flight without fees, but you’d think that a $422 one-way 6-hour flight pre-purchased 1.5 months ahead of time, made by someone who’s flown with you before, who has had a family emergency where their father had a heart attack and is undergoing life-saving surgery, you would morally think charging them $962 dollars in penalties to reschedule their flight to same day is a little heartless and unethical.

    Jon

    from United States - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    200 limit for review doesn’t help much. There’s now way to share all of the things that went wrong with this airline. In summary, the most corrupt and unethical airline I’ve flown around the world. Stay away.

    Beatriz

    from United States - April 3, 2022

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I Flew MIA-BOG_EZE-BOG-MIA.
    Web is the worst, super complicated. I payed 1200 and it didn’t include any luggage.
    I had to pay for the luggage in pounds because it wouldn’t go to U$S.
    No customer service, just an automated whapps.
    Check in at the airport not helpful and slow
    The food are sandwiches and they ask you to fill a survey about the food?? Entertainment regular.
    It would be OK for a very cheap price
    The sits are comfortable.

    Kathleen

    from United States - January 4, 2022

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I paid to upgrade my seat to first class; My seat was old, uncomfortable, broken& kicked from the person behind me. I was never able to see the status of my upgrade or cancel the request. I was notified the day before my flight that I was charged the $250 to upgrade – even though when I spoke to representatives and looked online prior to this, I was told my reservation couldn’t be found.
    My return flight didnt have inflight entertainment (4 hour flight). The food was nothing but a gluten filled box: pretzels, cookie and some type of meat (did not look cooked) and cheese in a croissant. I am allergic to gluten and was unable to eat. The fact that they also don’t serve alcohol makes you wonder why anyone would fly with this airline, let alone pay to upgrade for an experience such as this.

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