4.3/10

    From 70 passenger reviews

    endeve

    from Panama - August 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Only 2 seats were available at that overseas flight. We bought them online. We should received electronic ticket before 8 hours according to the reservation conditions. We didn’t receive anything. We called several times the call center and when to a sales office. First time, Call center told us to wait 18 hours. After that time we didn’t receive the electronic ticket. Sales office couldn’t tell us the status. It was not possible to buy another ticket in another flight as they still were validating. We called again call center and told us that we should wait until the day of the flight to know if the payment when through (we complained as this is out contract conditions). Finally, 24 hours later they cancelled the booking. They, even, didn’t try to process the payment as the bank didn’t send any failed attempt (as they usually send when there is any error). Finally, we checked for the same tickets and they were 1200 USD more expensive. We bought a different one for 600 USD more expensive. Obviously, they wanted to make sure to sell those tickets and to sell them to the higher price. FRAUD!

    Dustin

    from United States - June 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was scheduled to fly from LAX to BOG with Avianca. Avianca told me to go directly to Terminal 3, but that ended up being the wrong place to go which caused me to miss my flight. The flight wasn’t even displayed on the monitors that it was supposed to be. Then they wanted to charge me around $1,300 to change my flight. I decided not to pay an extra $1,300 to an airline for their mistakes and bought a $400 ticket back home to Seattle with a different airline. Avianca’s incompetence cost me about $1,600 total and tons of wasted time. I tried to resolve this through Avianca’s dispute resolution process, but they made me jump through endless hoops, accidently closing my case many times. This lasted about 6 months and never solved anything. I will never fly with Avianca again if I can help it.

    Neil

    from United States - March 25, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Never again will I even think about using Avianca! Booked a business class fare for two from Chicago to Cusco with return from Juliaca to Chicago for June. A month ago they canceled my flight from Juliaca to Lima and I had to fight the agent to find any way to let me make the Lima/Bogota/Chicago connection. He finally put me on a TACA flight. Then just two days ago they cancelled my flights to and from Bogota. The cancellation email says to contact customer service for rebooking but does not even give that phone number. I was fed up with Avianca and decided to cancel the entire reservation and get a refund only to be told it will take 90 days for that to happen. Absolutely unacceptable. They have had my money since June and have given me nothing but headaches about this trip ever since. Today I was on hold fo an hour just to speak with an agent to try to resolve the issue.

    Shaun

    from Guatemala - January 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flight about 30x a year with various airlines and my experience with Avianca was the worst I have encountered. Trying to get my boarding pass there were multiple counters closed and many staff standing around talking amongst themselves and not helping anyone. Once I arrived at the counter the lady informed me that my flight was delayed but because I had no baggage they would help me transfer at the other end with a supervisor (which was a lie) they also told me that my flight had been booked twice and billed for 2 tickets that they could not refund me for. This airline does not try or care about helping anyone.

    Sergio

    from United States - January 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    After I bought “5” tickets, the airline canceled my son’s ticket. They thought it was booked doubled because of names familiarity and my son that really needed to travel due to stress and depression would not be able to make it due to the over prized ticket.The airline didn’t even try to work it out with me. Very sad and upset!

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