from Mozambique - July 17, 2017
Booked a flight from Johannesburg to Victoria Falls and called to verify the day before. When we arrived at the airport, we found out that they had rescheduled the flight for an hour earlier without notification. Thankfully we were there in time to make the flight.
They also decided to re-route the flight through Bulawayo instead of the direct flight we purchased. We had to get off of the plane, go through customs, collect and re-check our bags, and board the same plane where new customers had arrived for the Bulawayo-Vic Falls route. That caused me (a US citizen) to incur extra visa costs as the uniVisa I had planned on getting for Zimbabwe and Zambia is not available in Bulawayo.
When we asked for information about the change in flights, whether we would go through Bulawayo or directly to Vic Falls, we received differing information from two Air Zim staff who were standing right beside each other.
Of course, on our return trip we were once again re-routed through Bulawayo, tacking on 2 hours to our estimated arrival time in Joburg.
Finally, Air Zim is the only airline at Vic Falls airport that does not include aiport tax in their tickets… extra $50 to leave the country!
from United Kingdom - September 9, 2016
Absolutely hands down the WORST company I’ve ever flown with. This is the last last time I’ll ever fly with this company. Because of this company delaying and cancelling their flights I have been travelling for a total of 3days instead of 1 and a half. It’s my first time flying on my own and this has ruined the experience for me. No explanation as to why it was cancelled and then delayed a further 11 hours. I’d rather pay double the price than fly with them again. Also no apology was made for this 11 hour delay and the extra two hours on top of that making it 13 hours. Thank you for my worst experience Air Zimbabwe! Never EVER again !
from United Kingdom - February 12, 2015
Flew Air Zim from Harare to Vic Falls. Domestic terminal is a mess – dirty, broken, shabby. Ground staff are not customer orientated – in some cases unpleasant and rude. Was charged an additional tax of US$ 15.00 per person at both Harare and Vic Falls airports .. new charge that they have dreamed up. Flight was delayed by hour and a half .. with little explanation and no offer of coffee / tea / drink. Plane was shabby both outside and inside .. somewhat of a worry! Wont be repeating the experience.
from South Africa - January 7, 2015
Good , friendly staff. Safe flight.
from United Kingdom - August 25, 2014
Air Zimbabwe is just out standing. Its a shame it only flies local and Southern Africa routes.
It qualifies for a 5 star rating