Norwegian
reviews

my suitcase never arrived and i am still waiting for a response

We booked Norweigan Stockholm-Palma, but they put us on an old Trade Air aircraft (some leasing agreement we were not aware of when booking). Crew spoke no english and had basically 0 communication with us. As someone who struggles with fear of flying, it was a nightmare.

I wish I could give zero stars. I booked a flight with Norwegian to travel on the 22nd of December, but it was canceled, completely ruining my travel plans. Instead of rerouting me on the next available flight as required by EU Regulation 261/2004, they only offered a rebooking for the 24th—far too late to spend Christmas as planned. To make matters worse, they refused to book me on another airline, despite it being their legal obligation. I was forced to pay €380 for a new one-way ticket—a significant and unreasonable expense, especially at such short notice. Adding to the stress, they said they might refund it but provided no guarantee of a refund of this new flight, making it extremely distressing to pay such a large amount without certainty. This airline clearly prioritises cutting costs over treating their customers with fairness or respect. Avoid them if you value your time, money, and peace of mind!

The plane itself (787) was great, but the rest was disappointing. While the flight over had some redeeming qualities, the flight back -rather the whole process- was a nightmare. Everyone is angry. My seven-year-old daughter even commented that we should have flown Delta. We arrived nearly four hours early and waited in line for about three of those hours. The check-in process was a complete disaster. It was disorganized and completely unfair. We waited as gate agents allowed-even directed others to break in front of us. Yes, we realize there were three flights the gate crew was dealing with (NY, FLA, and DC), yet we should not be punished for the lateness of others. For every two Florida flights checked-in, they should have moved a DC guest through. Instead, they held all DC passengers until all New York and then Florida passengers were done -even those arriving mins before boarding. That is poor managements and all on Norse. There was not one single person in the DC line happy with this experience -I expect them to get more complaints.

At airport awaiting my third Norwegian flight in 10 days. First one delayed by one hour fifty minutes, second one by one hour and just been notified that next flight delayed by 50 minutes. Which will probably mean that we miss our connecting flight. For each of the flights the boarding gates have been changed. The first time this happened we were actually queuing to board. Overall, a very frustrating experience and very poor customer service. Think long and hard before you book with this airline.

The customer service at Norwegian Airlines is terrible. I was overcharged for an in-flight purchase. They do not offer any customer service over the phone, so I was asked to fill out a contact form. Which I did. It took four weeks to get a reply (despite repeated follow-ups), which basically stated: tough luck, we won't help you. I am grateful that I only had a minor problem. I would hate to have to deal with this airline for anything major, like missing or damaged luggage, cancelled or delayed flights, or any reimbursements of any kind.

Part of my checked luggage was stolen (probably by an airport employee) during my flight from Tromso to Oslo. Norwegian Airlines just flat refused to refund me, saying that my checked luggage wasn't packed as advised on their website, which is wrong : I did follow their guidelines, so their excuse to not refund me is just plain bullshit so they, a multimillion dollar company, can save some euros at the expense of one of their clients. In the future I'll choose SAS or another company to travel across Scandinavia as I don't want to lose an extra 200 euros when I'm traveling.

All I can comment on is the booking and cancellation process. PLEASE BEWARE OF THEIR POLICIES AS THEY AND DESIGNED TO KEEP YOUR MONEY. I booked two sets of tickets; one leaving the US in June and the second coming back from Paris in Sept. Due to my travel plans through Europe, they could not be booked on same itinerary. Norwegian cancelled my first flight without notifying me of said cancellation until the week before the travel date. Once I saw the cancellation, I looked at my return ticket and all flights out of Paris to Denver had been deleted from their schedule all the way into 2021. -- they told me that since they had not given my notice of cancellation (even though on their website 100% of the flights had been cancelled), that i did not follow the fare rules of the low fare. Sketchy policy and I will definitely not allow any of my employees or friends travel this airline.

Norwegian airlines website is as clear as mud, and, I believe, purposefully so. I spent over an hour trying to get an answer to my question about canceling my ticket in June with no avail. Given the current pandemic, you'd think this policy and procedure would be on full display, as it is on American Airlines (I merely had to follow prompts and click a button to cancel that flight). I finally found some partial information that I thought I understood. It stated I can cancel and make a claim for points or reimbursement, or at least that was my understanding. Turns out when I canceled it, I lost everything because it didn't qualify and they had not canceled the flight. I called to see if I had any recourse and they were rude and non-helpful. If their website was clear, this would not have happened. If their policy was fair, this would not have happened. I will never fly Norwegian again and I suggest if you want to be assured of a fair deal if something goes wrong, that you don't either.

personally I like it, as friendly staff, good price, no issues at all. Was flying from London Gatwick to miami nice smooth and safe :) Also very good price