Lion Air
reviews

Flight delay 2 hours on both flights, no communication still you ask why you haven't boarded, eh viajado antes con ellos y no estaba tan mal, ahora estan peor El servicio,

Stay away from this crappy airline. Due to flight delay, I missed the connection flight and was put on a flight on the next day in the morning although there were flights on the same night. The airline sent a sms stating the delay was due to a technical problem. At the airport counter the personnel said it was instructed to say the delay was due to weather which was a sheer lie because other flights in the same direction and at the same time took place on time. They refused any reimbursement for the hotel that was paid for at the destination, no accommodation for the night, no food, not even WATER on plane!!! How sick is that! The personnel when confronting immediately lost the ability to speak English. This company has to get out of business with such attitude towards customers. Their shuttle service is the same crap. Better order Uber or taxi. You won’t save anything with this SHARED transportation, only get a headache.

Terrible airline, don't waste your money in this crappy airline. Do yourself a favor and fly with another one, viva aerobus is not worth the money. They should pay you to fly with them. Rude customer service, delay all the time. I had a almost 4 hour delay, and we had to wait for fuel inside the airplane. My luggage was open and got stolen a few things and not one employee was able to tell me how to proceed to open a report or claim. After a couple of days they wanted to reimburse me with a viva aerobus certificate.... for what? I ain't flying with this crappy airline ever again!

Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

Originally 7am departure with 6:15 boarding. Was notified at 6am that there’s an hour delay. Boarded at 7:45. Then told at 8:45 that they are waiting for the luggage to be loaded. Still sitting in the tarmac at 9:07, the cabin door is still open & they have no update for us. EPIC FAIL!!

We booked a flight online from Oaxaca to Phoenix at the beginning of March. It had been six years since we had seen our family due to Covid. Our flight from Oaxaca to Mexico city was with Viva. We were about an hour late taking off and then when we were supposed to land in MC the plane almost touched down then went back up and circled rhe whole city before finally landing. We have never been to the airport in MC so we didn't realize that the two terminals were three miles apart. We are both in our sixties so we can't walk very fast so by the time we got to our gate the boarding was closed. We have flown all over the world on many different airlines and have never missed a flight, not once. We tried talking with a manager for Viva who did absolutely nothing but give us the run around. We had to spend two nights in MC before we could catch another flight. What bothered us the most was the lack of any kind of support from Viva. I guarantee we will never fly with this airline in the future.

My first flight was delayed 3 hours. VIVA AEROBUS hasn't even updated the information about the plane being delayed at the airport. I kept checking the screens, and even 2 hours after the plane was supposed to take off, the screens showed the status of the flight: on time. The application kept showing diferent times of departure, and the employe at the window was more and more scared. I stopped asking him after a while. Finally, we boarded the plane just to sit there for an hour because they didn't have any fuel. ?. I'm at the airport now to get the flight back, and I got all excited because the plane actually came from Mexico City on time to pick us up from Oaxaca. Unfortunately, they told us that we can't board the plane because it's delayed. The application stopped working and doesn't give any updates about the status of the plane. This is my last flight with this airline.

The worst part was trying to get a hold of the company. I had been calling and trying different menus for hours in the airport and talking in circles with the bot. Whenever I got a hold of someone, they would transfer me and drop my call. Terrible communication and it's impossible to get a real person. When I finally reached Debra and the manager Eduardo, they helped very little and only gave a refund on the flight they canceled, not the flight that I had as my return (which I couldn't even use since I wasn't there!) Overall a terrible experience with both the airlines at the airport, the manager, and the call center. Don't use this airline if you want to get somewhere within a couple of days. They are unreliable and don't compensate when they don't deliver on their promises.

Do not fly with Viva! My husband and I had purchased tickets to fly from Tijuana to Los Cabos for our summer vacation. We purchased these tickets over 2 months in advance. We received an email from Viva Aerobus two weeks prior to our flight stating that our outgoing flight was cancelled and that we would be placed on a flight that was 6 hours later that day. I accepted as I saw no other option. The next day, I was sent another email saying that my incoming flight was cancelled and that there were no other direct flights available on that day. The other flights were 5+ hours long, instead of 2 hours, and they departed at times that did not work for us. I called Viva to get a refund. They said that I did not qualify for a refund. Keep in mind that they cancelled my flight and ruined my vacation. Get this. I had even purchased the refund insurance just in case something like this happened. Viva said that my insurance did not cover the airline cancelling our flight.

Do not fly with this airline. I can guarantee 100% you will be disappointed with this VIVAAEROBUS. They always cancel flights on you, flights run late, lose your belongings, do not refund a cent back for things they fail to provide. I have experienced all of the above.

should have read reviews before buying a ticket with this airline. During a pandemic that remains in effect, their policy is a 6 month voucher. Currently in Spain, unable to travel to MX, how can I use this 6 month voucher? Viva refused to extend or refund and canceled my trip without notification!

I booked my flight for the upcoming week, they offer an insurance for an extra cost that allows you to cancel or move your flight or get a refund, so i bought this insurance, turns out i came up positive with covid 19 and cant travel, i call to cancel my flight thinking it will be easy with the insurance i bought, but no they make it near impossible to where you cant cancel asking for too many things. I sent them 3 different types of proof that i am covid positive, lab results, doctors certificates, results with the state seal and nothing they say thats not enough!! Whats the point of selling extra insurance if you cant use it!!

Never fails each time we fly a charter flight my luggage comes up accidentally either damaged beyond repair or missing or never even being put on the plane after being checked in. We recently just go back from Mexico and again they lost my luggage or as the representative said it probably was never put on the plane. I was told they would be in touch the next day and yet to hear from them regarding this. I had no hopes of hearing back from them as this is not the first time this has happened and no response back. Not sure why this happens but it is very upsetting. Needless to say, I'm done with flying charter flights. Viva Aerobus you've lost my business.

I work at a NPO, and we took a trip with about 20 interns. When we go to check-in, the airline insists on weighing each person's bags together. Some kids' bags were at 7kg, and others were at 10.3kg and they wanted us to pay $50usd for the ones that were over. We weren't going to pay for 10 or so kids' bags because they were a bit over, so we start rearranging the baggage to spread the weight more evenly. At the gate, the agents (incredibly rude/impatient), insisted on charging us for the bags that were "over" (by .3kg) AGAIN, though we showed our receipts. They held the flight for about 1 & 1/2 hours because they were busy hassling us. After we ended up paying for 3 of the kids bags (TWICE), we finally boarded the flight. Because we had layovers each direction, we ended up flying with the airline 3 times, and each experience was equally horrific. We literally sat on the airport floor and threw away toiletries, clothing, books, shoes, etc. and moved items around bags to meet their ridiculous requirements, constantly reweighing the bags to try to avoid paying $100s in additional fees.

I have traveled extensively both domestically and internationally and have never been so disappointed as I have with Viva Aerobus. My 4 beautiful days in Ajijic ended badly thanks to Viva Aerobus (VA). First of all, you can't check-in online within 24 hrs of departure. But in all fairness, I'm not sure if it's airport policy or because VA hasn't caught on. So I had to be there 2.5 hrs prior to departure, checked in and was given my "VIP" group boarding pass. As we were boarding the plane, several of us were asked to step aside and go to another line to weigh and or measure our hand carry-on bags. When they took my bag, a man, without looking at me in the eyes, proceeded to invoice me for US $52 because my bag was 1" above the limit. He never even showed me the measurements! Mind you, I've used the same bag traveling to Europe, Asia and multiple US domestic flights and had NO problems. Because I felt like I was being bullied by the "polecias", I paid the US $52 and was asked to give my bag to someone by the door of the plane. There was no one there so I proceeded to take my bag in and placed it in the overhead bin. And guess what? It fit perfectly as expected and like it has with all my other flights in the past. Also, it would be nice if VA would send us all an email warning us of their strict policies and perhaps mention that THEIR SEATS DO NOT RECLINE AND HAVE NO ENTERTAINMENT ON BOARD. So much for being in a "VIP" that they couldn't even accommodate a bag that's 1" over their limit. Perhaps the US $52 they collected from me cost VA prospective passengers because of this review. One thing for sure, I WILL NEVER FLY VivaAerobus EVER AGAIN!

Terrible flight and attendants were less than helpful. They moved our flight later and later a handful of times without updating their website or notifying the airport to update the departures screen. Attendants were hesitant and chatty with each other and didn't care to offer help while a line was forming full of passengers of their plane being delayed without current updates being downloaded to their website. Terrible, I'll never fly wth them again and no one will soon, they're sure to go out of business from our plane full of passengers experience today.

Horrible, I bouth a family fly ticket for 3 adult and 1 infant and they charged me 90 USD for to strollers for my kids. I will never flight with Viva Aerobus. Bussines mens from Viva, go back to other business opportunity, your staff is keeling your money and your clients also.

I was not pleased , It started with the online booking , there website kicked me back to the main page 3 times in less then 3 Min ( refreshing ) , cost went up the 3rd time , called only to be hung up on because of there phone issues , Website looks and acts like it was made by a 15 year old in 1998 Then you get a price for the seat , then you have to pay extra for that seat , then you have to pay extra again for using your credit card at a higher fee then the CC company charges but there a " Cashless Company " There is no reason to nickle and dime you , Viva knows the cost of using CC put it in the cost of the flight , , Yes it comes out the same cost wise but it makes your airlines looking like a cheap nickle and dime company trying to get every Peso you can get I would much rather of seen the TRUE cost of the flight up front vs looking cheap when going through the process Then there was the boarding , they didnt let the Handicap on first , actually refused to , took for ever to get through the boarding process , got treated like low life servants, I wont be using you again and when I wright my many articles about traveling in Mexico I will mention the bad airlines I flew

What a horrible airline, had a connecting flight from Mex to HUX, the airline not only cxl that flight and moved the reservation one day prior. Please note we were in different country. There were no attempt to notify us. After talking and writing multiple times about the refund requested, no attempt has been made to provide us any explanation, follow up or and the refund.

I did not have a great experience customer service definitely sucks it is worthless to pay before for an extra luggage still get to pay at the time of check in or leaving it behind because if the luggage band can break. The name of the customer that attend me was Bruno Lazaro Tapia Ortega at Tijuana, Mexico defiantly the worst expirience ever.

Its Cheap and kinda comfortable, has no entertaining on Air whatsoever , its still fine to travel when you wanna save some money , traveled already 4 times in this airline and no delays or problems so far, probably will keep flying with them as long as they dont present any delays or problems and keep the good prices.

The ticket price in this airline are great. However, the reservation process online is difficult and the boarding service at the airport is very slow. We took a round trip flight one on friday morning and the flight back monday morning from tijuana, mexico to mexico city. The flight going was delayed for almost 2 hours. But, you get whay you pay. The flight was decent for the price. The service was decent, the baggage process was also decent. I book another flight in next month. I would recommended for business trips or weekend trips when you dont want to waste a lot of money on flights. I would not recommended for a vacation. Thr airline can work on improving their online service, check in and boarding process.

Very bad experience on board service and the reservation on line. This company change frecuently the flight no matter which the passengers are reserved before. The service on board is slow and may be there are not productos for all passengers in the plane.