Some years ago, we flew to Rome with Iberia and someone opened our suitcase and stole our shoes. We sent a report because it’s obviously their fault and we never got an answer back. Now, on March 25th this year (last week), we arrived late from Orlando to London with British Airways and we missed the flight to Madrid which we were supposed to go with Iberia. Nobody from Iberia was there so we called them and besides their poor English, they could only get someone to get to us at 8pm (our flight to Madrid was at 11am) and maybe only maybe put us in a flight to Madrid….. Obviously we were worried about our suitcases so we talked to the British Airways staff and they got us an earlier ticket + train tickets to get to the other airport + the suitcases! Never again with Iberia!
Home Iberia and Iberia Express review by Matilde 2016-03-29
