Flydubai review by Nadim 2013-12-25

    149
    December 25, 2013

    My wife and I boarded a Flydubai flight when she was 7 months pregnant (which is allowed by all international airlines and she had the necessary doctor papers to take this flight.

    To cut a long story short, the ground staff of Flydubai refused to give us the seats we paid 200 AED extras for. That was fine (security always takes priority) but they refused also to give us alternative seats suitable for a pregnant woman, gave us ad-hoc seats totally unsuitable for pregnancy and separated us on top of this. Staff uses a totally inappropriate tone as if you passengers of a low cost airline are bad school pupils. They spoke to us very disrespectfully and it was a humiliating experience. On board, things were not much better and the offensive tone staff used made even other passengers take our defense. For the sake of the baby, we did not argue at all either on land or on the plane. We finally managed appropriate seats with other passengers. Staff was totally careless.
    Flydubai should be avoided if you are seniors, or family with children or pregnant. Flydubai staff has no idea how to provide a service or how to handle basic uncommon situation, even if it is a very simple one.
    To ad to this, the pre-purchased meal we ordered and paid for was not available on the plane. It felt like a real scam when you pay seats and meals and they are not available.