Emirates review by Weerawardane 2016-02-03

Traveled from colombo to Sydney on 30th with my 3 year old kid and 32 weeks pregnant Wife. When I came to Colombo Air port to get the boarding pass I was told by Emira staff at ticket counter that they cant offer 3 seats to travel together. So I informed them the situation and they asked me wait 10 mins. But after 30 minutes they came and said flight is full and can offer only 2 seats together. Then i showed them the tickets and It clearly showed that I have already booked 21 A, B and C. Then i was told to wait few minutes but it took another half and hour to issue the boarding passes. I don’t how they can offer already booked seats to someone else.Again I had to wait at the gate as error message started to appear on your system when they scan my boarding passes and We got in to the flight just two minutes before the departure. Totally i had to wait nearly one and half hours due to your staff fault and I think I don’t want to mention how difficult the situation with 3 year old boy. Also it was a terrible experience for my 32 weeks pregnant wife