Booked 4 business class tickets for a family with Emirates from Australia. Specifically chose Emirates for high class service – especially as I was buying business class.
Forget the rude counter attendant when checking in – they called me the travel arranger 5 minutes before take off, no hello, no double checking the number they had just dialed, just yelled “Where are you!!!!” when I asked who the person on the phone was they replied “Emirates! Where are you! You’re the last one! We’re all waiting for you!!!.
Thinking that the family may be late, I urgently called them only to find out they were already on the plane and been on it for some time.
Apparently Emirates did not enter the details into the system before boarding the plane correctly and therefore thought the passengers had not boarded.
1. Huge security issue if this is the case.
2. There aren’t a huge number business class seats to prevent a quick eye count and figure out the issue before calling up a person and yelling at them.
3. I did not pay business class tickets to get this sort of service.
Get your act together.
This will be the last time we fly with Emirates.
