The worst airlines experience due to careless staff.
Our flight from Istanbul to Dubai delayed 20 min and we asked the staff in the plane to call the check-in desk and prioritise us in the bus picking up passengers.They said no problem,there would be still 40 min.We were even stopped when we wanted to proceed to the first bus.When we arrived the check-in desk,they did not let us catch our connecting flight!The staff was so lukewarm,started selling a free Dubai night paid by Emirates.(he said)We begged to rush us as there was 40 min! It was the night before new year.He already booked us to an awful hotel without our confirmation!They also mentioned that Emirates has lowered quality(hence price) due to the new management from Indians and Philippine.They even advised us not to fly with Emirates.
We ended up burning our 1 night in Sri Lanka.When I complaint,Emirates sent an automatic email saying we used the ticket and no refund.I asked them to pay the cost of our burnt night due to their delayed flight and misleading staff.They do not even read emails.I have never seen a company whose staff is ready to screw its own employer and so careless.
Never book them!
