My last trip with Emirates was deeply disappointing, raising concerns about their commitment to customer satisfaction and safety. I encountered several issues that left me deeply dissatisfied and frustrated.
Firstly, I received misleading information from three representatives about their cancellation policy. They assured me I could get a full refund if I canceled within 24 hours but failed to mention it applied only after 7 days. Attempting to cancel, I could only reschedule, resulting in a $500 loss. Despite Emirates acknowledging their mistake, they refused a price match or refund and eventually even stopped responding to my messages.
During the flight, we saw blankets piled in front of emergency exits to save time, compromising passenger safety during an evacuation.
Emirates declined to reimburse me for damaged luggage, reflecting a lack of care for passengers’ belongings.
The return flight experienced an extensive delay due to a missing document, leaving us seated for over two hours without updates or assistance.
The stark contrast between Business and Economy class experiences is disheartening.
In conclusion, my trip with Emirates fell totally short of my expectations. Misleading policies, unresponsiveness, safety concerns, and inadequate customer care paint a very negative picture.
Home Emirates review by Luca
