Traveled with a family of six between Stockholm and Sydney and never ever ever again with Emirates. After 40 years of air travel we managed to experience every possible scenario for what can go wrong followed by poor service and an unwillingness to help solve problems they created. Flights were changed without notifying us, staff were rude and lazy. Meals were poor and often missing items. We require allergy friendly food and at each meal received fish and seafood which are highly allergenic foods. Some of our kids received toys, others did not. We were delayed more than 24 hours due to flight changes they failed to notify us of and it was difficult to get any help to fix this, even though we were not at fault. The inflight entertainment did not work properly and was difficult for kids to navigate. The check in process was traumatic to say the least. Strongly recommend avoiding this airline if you are travelling with a family. We felt very discriminated against but I have no idea why! Previous experience with other airlines has been quite the opposite. All your travel nightmares can come true with Emirates.
Home Emirates review by Lesley 2014-05-07
