Recently my fiane and I decided to take a short vacation to Greece, upon EK 3109 and returning on EK 3110. We are currently living in the UAE and always travel with Emirates for all our international destinations. I have done a fair amount of traveling this past month and usually the level and quality of emirates airlines is superb. Unfortunately I cannot say the same for our trip to Greece. We are both Skywards members and It saddens me to see that the amount of money one spends to fly with a world renowned, quality airline simply cannot be justified. On our flight to Athens, both of our seats were broken, making it very difficult and uncomfortable to even sit back. The cabin crew completely dismissed my order for drinks and then brought an entirely different order to what I had requested. On top of this there was a system error with the tv screens, which caused a delay for almost half an hour. This wouldn’t necessarily be a problem but it is highly concerning considering one of the cabin crew informed us that the aircraft was an old one, which does not bode well for the service one expects when paying the rates for a top airline. We experienced the same issues on our flight home and were informed it was the same aircraft we had flown from DXB to Athens a week earlier. According to the staff the plane was full and we couldn’t even be moved into seats that didn’t spring back and forth due to broken recliner buttons. It saddens me to write such a report but I also do expect a certain level of comfort and service when I willing choose to pay fees for top class flights.
Home Emirates review by Jen 2014-08-20
