Emirates review by Germine 2014-04-18

I traveled with my 20 month daughter from Egypt to USA with a transit in Dubai. I have encountered a lot of problems during my trip.
1) In Egypt, the Emirates personnel took my stroller and refused to give me a claim ticket. He threatened me that if I waited for a claim that I might miss the flight. He promised that they will deliver the stroller at New York, which didn’t happen. At NY, they told me that the stroller was never shipped and they have no clue about it.
2) In the flight from Cairo to Dubai, the flight attendants have brought me a bassinet (previously reserved and confirmed), but they refused to allow my daughter to sit in. They claim that my daughter’s weight is more than what the bassinet can sustain. They didn’t ask my daughter’s weight neither they told me their bassinet’s specifications.
3) In the flight from Dubai to NY, the flight attendants refused even to bring me the bassinet. They forced me to carry my daughter for 14 hours. They have even refused that I rest her on the ground for a few minutes, threatening me that this might affect the plane’s stability. The supervisor was very rude.
4) After I have arrived, I found out that the bassinet can sustain 22 pounds, while my daughter is 20 pounds. I made a complaint and their response was not apologizing at all.