Emirates review by Desire

We lodged a complaint, but was told to put in a refund for our returnable tickets separate. We paid R16900 for returnable tickets and was only refunded R685. The complaints were not even looked at for the delay we had at Manchester airport, then missed our flights at Dubai due to their delay, then booked in at a stinky airport hotel for a flight the next morning. Told us our expenses will be covered, but couldn’t even get a glass of water so had to buy refreshments out of our own pockets. We never received our baggage as promised by the airport and was left with no chronic medication and no clean clothes. At the airport, due to their handling we were told to re-wrap our luggage, things that were bought at Manchester airport, sealed, scanned for and with receipts, were confiscated as we were never informed that we cannot leave the airport with it. Now we request a full refund on our return tickets and are told that they don’t refund because we already used part of the ticket