Passengers on select SilkAir flights wanting to make a last-minute duty-free purchase through the KrisShop online store will soon be able to do so as little as 60 minutes before departure.
KrisShop already offers pre-ordering services up to 24 hours prior to departure from Singapore on Singapore Airlines and up to 48 hours ahead of take-off on SilkAir flights. Passengers on inbound SIA flights from China, Japan, Korea and Taiwan can also order up to 72 hours prior to departure.
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The service allows passengers to choose from a wide variety of goods, some unique to KrisShop, and get them delivered to their seat. This saves the disappointment of ordering on the flight and discovering a choice is unavailable.
Starting September 5, the new 60-minute service will be available on select SilkAir flights departing Singapore on weekdays between 10 am and 4 pm.
However, SIA plans to extend it progressively to other SilkAir and Singapore Airlines flights.
““We understand that some customers may need a longer time to decide before they make a purchase, while others may be aware that certain items are available on KrisShop.com only after they have checked in for their flights,’’ Singapore Airlines senior vice president sales and marketing Campbell Wilson said
“With this new offering, KrisShop is able to provide more options in terms of duty-free shopping to our customers.
“This is part of SIA’s ongoing approach to innovate and provide a better travel experience for our customers using e-commerce platforms.”
The airline has also used blockchain to launch the world’s first digital wallet allowing frequent flyers to buy products in everyday settings using Krisflyer miles.
The KrisPay digital wallet launched in July with 18 merchants across Singapore and the promise of more to come.
It allows members to use as little as 15 KrisPay miles — or about 10 Singaporean cents (7.3 US cents) — to pay for purchases at partner merchants.
