Aeroflot

To be honest, we didn’t really mind the bad food, old seating and mediocre in-flight service. It was a conscious decision to pay a little less, so that we would have a bit more money to spend in Tokyo. What really bothered us, though, was an unexpected fine of a 100 euros, for ‘excess baggage’. While, it is explicitly stated in the terms and conditions that flights from Moscow to Tokyo allow for two pieces of luggage, at the airport we were confronted with entirely different rules. Confusing, and annoying. And, all things considered, not worth it at all.

Horrible flying experience
Flight from Moscow to st Petersburg got cancelled so we got moved to the next one (1h40 later) but had to leave the security area and queue for check in again. In the queue they made us wait an hour for all the passengers of the next flight to go through so they wouldn’t allocate the same seats twice. All the staff were unhelpful, especially to the non Russian speakers and were focusing on shooting a commercial for the airline rather than assisting the confused passengers.
I would not recommend this airline to anyone. I was debating between taking the fast train or flying. Next time I won’t hesitate!

Becous of delays, and the meeting hwith the staff on ground, i can not recomand Aeroflot to any of my famely or frends, or enyone. Becose of delay i was sitten in the aerport from 16,00 to 03.00 in the naigth. then hotell for 2 houers, 06.00. back to the aerport and wait. plain leving 11.30. for oslo.
Never more Aeroflot. NO service when problems, cost by aeroflot.
Service onbord was good.

Flew Aeroflot from Helsinki to Tokyo via Moscow and back last spring. Tempting airfare with an efficient schedule. I was a little anxious about the change of planes in Moscow, of whether transit visa or such would be needed etc, and anyway knowing the outre way Russian authorities often work. Well, the reality was indeed a very positive surprise! Planes was almost brand new, transit in SVO didn’t require any major procedures differing it from a change of planes at any other airport. The Diners Club lounge at Moscow was very nice (same as Aeroflot uses for Business Class). On the Japan-bound flight the food was a little plain but on the way back it was really good for economy, even sushi was on the menu! Also ice cream was served mid-flight as a surprise.

It must be said that, despite of my prejudices, long gone are the days of Aeroflot flying old Tupolevs. It really was a pleasant experience and I am eager to try their Business Class product next time i fly them. They even had proper Business Class seating in their short haul aircrafts which differs them from many airlines. I would say that, at least this time Aeroflot offered a better product than many more familiar carriers.

Sometime when you see bad passengers reviews it makes you messed and surprised are we flu by the same airline?!
I am flying with Aeroflot more than 20 years and can say that it improve their quality every year. It becomes better and better. If I would compare Aeroflot with Delta or United I say that it is in some aspects much better.
Nice smily staff. Quite good and tasty food and beverages. Enough comfortable seats in economy class. For long leg pax in economy Aeroflot has more space seats for additional charge. Not so high service in airports. Only long distance flight has entertainment systems onboard.
For some annoying, nervous and scandal maker passengers I would say if you are not agree with the rules of the company go to the court and to prove your rights in it.
7 star for this carrier *******
Good luck and to have a nice flights to all travelers! 😉