4.1/10

    From 79 passenger reviews

    Alex

    from United States - August 29, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I love Aeroflot-Russian Airlines!
    Had a great experience flying from Moscow to New York great food unlimited complementary wine! 😉 Great selection of movies and entertainment. Beautiful flight attendants!! Thank you Aeroflot for a beautiful experience! Will fly again 🙂

    Nadia

    from United States - June 29, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew from US to Moscow, Russia, than took a shorter flight to St.Petersburg. The long flight was on an older plane (I flew on newer one to the same destination before) so the seats where a little dirtier. It still had personal TV screens in economy though, and movie selection was really good. Food was mostly ok, the cake served for dinner was stellar. There is an option for free wine. Only complaint was there was not hand soup in one of the bathrooms.
    Second, shorter, flight was awesome! My whole party got randomly upgraded to business class at boarding (HUGE SUPRISE). Service was amazing, food was amazing (four course upscale menu), and free champagne and large comfy seats. Really good value!

    Claire

    from United States - June 21, 2016

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Food unacceptable. Worst airline food I’ve ever eaten. Drinks were warm not cold. Water closets dirty. Legroom tight.
    Flight attendants service ok although not well versed with English language.

    Carel

    from Netherlands - May 26, 2016

    Flew Business

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flight from Altau (Kaz) via Moscou to Amsterdam. Far better than I suspected. In the past i have flown with Aeroflot to Wladiwostok. They have greatly improved.

    Rania

    from France - May 7, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew with Aeroflot from France to go to Japan. It was my first flight with this company (and the last) and it was just horrible. I didn’t expect it to be the best because it was not expensive but still, there is always a minimum.. If I knew I would definitely have preferred to pay much more money than to fly with Aeroflot. The seats were so uncomfortable especially that there was no space for the legs (I’m only 166cm high/56 kg). The service wasn’t good, for example they serve the drinks and two hours later the meal! and they don’t take the plates after you finish eating. You have to go yourself to give it back otherwise you’ll have to wait for two hours more. So basically you have to bear with the plane tray table during almost the whole flight and considering the small space it’s just annoying and painful for the legs. In general I didn’t find the people very respectful and professional. And by the way if you stop in Moscow then you need to get a transit visa beforehand. This company is just a headache and I will never ever take it again. I definitely don’t recommend it.

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