Wednesday, September 14, 2022
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    Product Rating 5/7

    Rating Criteria

    COVID-19 Star Rating Breakdown 7/7

    Rating Criteria

    Economy Class

    • Food and beverages provided
    • Audio/Video On Demand on A330s, 787s, A380s and most 777s; shared cabin screens or personal devices on other aircraft
    • Seat pitch of 29 to 32 inch with 19.5 to 20.5 inch width and 4.5 to 6 inch recline; seat width of 16.2 to 17.2 inch on 777s
    • Newspapers offered
    • Blankets, pillows and amenity kits provided on medium and long haul flights
    • Baggage allowance of 1 x 23kg bag with additional allowance on selected routes

    Premium Economy

    • Additional side dish provided with meals and candy bar available
    • In flight entertainment varies as in economy
    • Seat pitch of 35 to 37 inch and slightly greater seat width than in Economy. Seat recline the same or only slightly more than in economy
    • Newspaper offered
    • Blankets, pillows and amenity kits provided on medium and long haul flights
    • Baggage allowance of 2 x 23kg bags

    Business Class

    • Meals and beverages provided
    • Audio/Video On Demand on A380, A330, 777 and 787 aircraft with noise canceling headphones; shared cabin screens on single aisle aircraft.
    • Full lie flat beds on A380s,787s and most A330s and 777s; Generous recline on single aisle aircraft or angled lie flat beds offered on four 777s operating on shorter routes
    • Blanket and pillow available
    • Baggage allowance of 3 x 23kg bags

    First Class

    • Restaurant quality meals served; Chinese tea service offered
    • Audio/Video On Demand with noise canceling headphones
    • Seats transform into fully lie flat beds with massage function. More privacy than Business class
    • In seat power and satellite phone available
    • Large pillow and duvet provided
    • Baggage allowance of 3 x 23kg bags
    • Established on July 1st 1988 as result of Chinese government’s decision to split the operating divisions of Civil Aviation Administration of China into separate airlines: Air China, China Eastern, China Southern, China Northern, China Southwest and China Northwest
    • Took over Zhongyuan Airlines in 2003
    • Acquired China Northern Airlines and China Xinjiang Airlines in 2004 making it one of top three airlines in China
    • Operated international routes from 1996 but did not become an international network-oriented airline until January 2006
    • Joined SkyTeam on November 15th, 2007 becoming first Chinese airline to join a global airline alliance
    • Honored with Five-Star Flight Safety Award by the Civil Aviation Administration of China (CAAC) on July 16th, 2008 recognizing it as the airline maintaining the highest safety record in China
    • Substantial route network spanning more than 150 destinations in China and more than 40 destinations in Asia with services to Europe, America, Australia and Africa
    • A380
    • A330-300
    • A330-200
    • A321
    • A320
    • A319
    • 737
    • 757
    • 777
    • 747
    • 787

    COVID-19 Compliance (7/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft

    To make a complaint with the airline click here

    Click here to see your rights for

    Denied Boarding
    Lost or damaged baggage
    Lengthy tarmac delays and

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the EU click here

    Click here for more information about our China Southern reviews and safety ratings system.

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