Wizz

Hello this is about my worst experience till date. I was about to fly Wizz Air from Rome Fiumicino to India via Riyadh Flight no- (W68393) and I was denied boarding on grounds of nothing. Aereoporto Leonardo Da Vinci Fiumicino staff at #Wizzair counter were extremely rude and all they said is I need E-visa to enter Saudi. While I said ok and asked to just tell me how to go on about it they did not tell anything and asked to go away. I met the info desk and that was same, they just told me to go to the Wizz Air counter. The travel agency downstairs was closed and no one could help.. The Italian police even they were useless. And most of them couldn’t speak proper English. Horrible experience. They did not give me a form for denied boarding as well. I have filed a legal complaint against Wizz Air and Fiumicino airport staff but of no use till now. The flight was back on 18th-December, 2022. The Agency has been just trying to dodge its way and Wizz air too. They don’t even respond to emails.

I had flights with many companies but Wizz Air is the most terrible one, in my opinion is illegal how they operate the issues.
I bought a flight from Cluj, Romania, to Liverpool with return. The flight was cancelled and they paid in Wizz Air account just one way and without possible to take money back into my account. For the other way they don’t paid. I did a claim and from 25.06.2022 until 14.03.2023 they don’t fixed the issue. In one email they said will pay me back 480€ and to send them the bank details, what i did but no any money and no any answer. After few months of complaining they sent me an email and said the compensation of 400€ was intiated on 16.01.2023 and in maximum 20 days i must see the money in my account. Nothing, not even a penny they paid, i called the bank and i seen they lied. Now nobody answer to emails. Actually what they do is to pull the time and lie the costumers. Avoid this company is very dangerous.

I often use wizzair due to the prises. If everything works fine, they are OK for the money. However, if anything needs to be tuned, also on their responsibility, like system crash or unavailability of the website, you find yourself lost in a nightmare. There is no chance to call a customer support to get a solution, the ground crew is badly trained and not allowed to take any decisions – they most probably will also try to call the same malfunctioning support. At the end you will pay for it to get any further. Not a good feeling even if at the end it still will be cheaper than a serious airline.

Never again… Booked upfront a flight with 4 nights in Venice, Wednesday (evening) to Sunday (morning). Reasonably cheap, alright. A couple of weeks before the outbound flight was postponed by 20 hours (!), meaning the trip became one day shorter. (BTW, they do not even bother to update you, it was the travel company which sent a note). But even this is not their ugliest record: on Friday get a message that the return flight is moved at 7am on *Saturday* instead of Sunday – 23 hours earlier (!) than planned! (And again – no message from WIZZ, just from the travel agent). Say what? Making the itinerary two days shorter?! Moving flight a day earlier a few hours before the new flight time?! With no rebook/refund/cancelation options?! I could not even imagine this is legal. (As a result I had to book another return flight) All this comes on top of constant flight delays and cancelations. WIZZ, you lost me (and hope you lose the business in favor of more honest companies)…

Wizz air is not a reliable airlines. On 27th Aug 22, I drove from Dubai to Abudhabi to catch flight 5W7003, thinking that I have booked with a cost effective reliable scheduled airline, after reaching the airport waiting in the check in line for an hour I find from other passengers that the flight is cancelled, no representative from Wizz air to understand from what’s next. No one at the airport representing the airline and they advise to call the airlines, I called, and nevertheless that the lady I spoke to was on her nerves (as if she was a passenger) she advised she will process my cancellation of the whole flight (cant rely on a return with them) and send me a confirmation email. Refund would take 10 days, no confirmation was sent, and I am praying to god I would see a refund in 10 days, the flight cost was 3177 aed