Wings Air

Stay away from Wizz Air if you can! The service is terrible, the staff are rude and the customer service is appalling! They are very stringent with the rules and do not care about the customers at all. I have seen them preying on customers to get more money by measuring and weighing customers bags to the gram/mm. They have absolutely no compassion either, if you need to change or cancel your flight because a direct family member has died, or been taken to hospital, or if you have had a family emergency preventing you from keeping your reservation they will still charge you to cancel it or change it, they will not even allow you credit to use later. There is no such thing as ‘consideration of special circumstances’ with this company despite their website saying there is. The Wizz air attitude is that the Customer comes last. I say again, do not use Wizz Air unless you have no other option!

I flew with Wings Air (part of Lion Air) as a part of a party of four surfers. We travelled from Bali to Sumbawa Besar via Lombok on Tuesday 19/7/16 and made the return trip on Friday 29/7/16.

In summary of our experience DO NOT fly Wings Air to get to your destination, particularly if you are a surfer.

The cost is Rp 200 000 per surfboard per flight. This means that flying from Bali to Sumbawa, which entailed two flights connecting in Lombok, cost Rp400 000 per board each way.

We could not find this information anywhere on the Wings Air/Lion Air website, which of course would have informed our choice of airline. The Wings Air employee at check-in at Denpasar told us that the cost is indeed not on their website.

The aircraft (equivalent to a Dash 8) was relatively new so no problem with the quality of the aircraft. Cabin crew were average. Little to no smiles. However I have traveled with this carrier 3 times now and each time the flight was delayed for at least an hour. Not happy with that so will avoid in the future if I can. Be careful if you have a connecting flight.

We took one of the flights to Pokhara, tourist destination of Nepal in ATR 42-320 of Buddha Air. It was a marvelous flight with great hospitality on board. Buddha Air is world famous for its mountain flight and planning to go for it next time..Thanks to Buddha Air..Great flying experience..