WestJet

This was one of my best airline experiences! The flight attendants are very funny and nice. The food was around average. Westjet is my new favorite airline.

Beware of WestJet. We booked a return flight through WestJest for our first family trip out of the country to Canada. We are from Georgia so we don’t get a lot of opportunity to fly with that airline. We booked our trip in mid 2019, well ahead of the COVID-19 issues arising. We received confirmation a couple of weeks ago that our flights had been cancelled. We called Travelocity to request a refund. We were able to do this painlessly for our Delta flights out. They advised WestJet would not allow a refund. We called WestJet to request a refund and were told they were not issuing any refunds, but would credit us on their airline for a future flight. With no opportunity to fly this airline easily, being from Georgia, this does us no good. With us booking so far in advance, and this issue being totally out of our hands you would think an airline would be more accommodating with a refund. I will make sure to spread the word to everyone I know to avoid this airline. If they have no interest in providing customer service in this unavoidable circumstance, it shows their true colors.

The WestJet cancellation policy in light of a global pandemic is completely unacceptable and disgusting. After trying to cancel my flight online, I found that the only thing offered was a flight voucher so I disputed the charge with my credit card company. They had the nerve to counter dispute and the money is now back on my card. I called them and explained I have underlying health issues that could kill me if I were to get the virus and they were unconcerned. I’m never flying with them again and I wanted to let everyone know how awful their policies are.

This Christmas I flew my daughter from Ottawa to Calgary for Christmas break. She is attending university in Ottawa. During her Christmas visit we discovered the day she was flying back to Ottawa her dorm would still be locked and she could not get in. I called Westjet expecting they would do their best to change her return date. They pointed out the ticket we bought did not allow any changes. I do realize that but I was hoping in the spirit of Christmas and with my child being somewhat stranded they might make an exception for which I was very willing to pay. I received a very polite NO. My only option was to forfeit the purchased ticket and purchase another at full price. The lady I spoke with was very nice and pointed out I had received rock bottom pricing on the ticket we purchased. At over $800 for the round trip I really didn’t feel that was rock bottom pricing but I suppose that just confirmed to me that Westjet was no longer the kind, caring smaller airline that goes out of their way to accommodate customers.

Poor customer service. I booked a flight from google search. When directed to airline website the date changed and I purchased it without noticing the change. I contacted westjet and they were not able to change the date without forfeiting my first flight because I purchased a basic fare. Very disappointed and wont fly westjet in the future.