WestJet

Beware, they will steal your hard earned money. Avoid, avoid. They stole $5600 from me. Paid for a vacation and they cancelled it and they still have my money. Run from them. They used my money to bail themselves out. They do not care about customers only your money…… Greedy.

Buyer Beware: they will take your money for reserved flights and then cancel the flight 2 weeks later with no attempt to help you obtain alternate flights. They provide a credit good for 2 years rather than cash in return. This is 6 months into the pandemic, not 2 weeks. Try contacting assistance? 6 hour wait on the phone, return call assistance cuts you off after trying to book a time (all booked) three times, and live chat on Facebook is actually a bot. So, they steal your money and then make themselves beyond contact. All sanctioned by the Canadian Liberal federal government. Collusion on theft of money by a company that ought to be bankrupt.

Booked a direct flight for my mom from Austin TX to Calgary Canada in June. Received email from West Jet after 5 days that the flight is cancelled, offering connected flight or travel back reward.
1. Tried calling CUSTOMER SERVICE was on phone for more than 2 HOURS but NO RESPONSE, so finally I hung up my phone. Tried calling CUSTOMER SERVICE 2 more times same result (They were very consistent in duplicating the long wait time to hit a goal where customer gets frustrated and can hang up the call).
2. Tried a chatting system Month later on 29th July, Marco from West Jet responded it felt like I was chatting with robot not even a real person (Slow in response, no emotions, 2 to 3 minute lag in getting response back)

END OF THE STORY NO MONEY REFUND, BUT GAVE ME A TRAVEL REWARD OR TRAVEL BANK TO USE THE SAME AMOUNT TO BUY TICKETS AND IS GOOD FOR 24 MONTHS.

i WOULD NOT RECOMMEND WEST JET BECAUSE THEY DO NOT PROVIDE REFUND EVEN THE FLIGHT IS CANCELLED.

This was one of my best airline experiences! The flight attendants are very funny and nice. The food was around average. Westjet is my new favorite airline.

Beware of WestJet. We booked a return flight through WestJest for our first family trip out of the country to Canada. We are from Georgia so we don’t get a lot of opportunity to fly with that airline. We booked our trip in mid 2019, well ahead of the COVID-19 issues arising. We received confirmation a couple of weeks ago that our flights had been cancelled. We called Travelocity to request a refund. We were able to do this painlessly for our Delta flights out. They advised WestJet would not allow a refund. We called WestJet to request a refund and were told they were not issuing any refunds, but would credit us on their airline for a future flight. With no opportunity to fly this airline easily, being from Georgia, this does us no good. With us booking so far in advance, and this issue being totally out of our hands you would think an airline would be more accommodating with a refund. I will make sure to spread the word to everyone I know to avoid this airline. If they have no interest in providing customer service in this unavoidable circumstance, it shows their true colors.