Vueling

Shocking airline. First of all huge queues for bag drop in Rome with minimal staff on for bag drop. Taking nearly an hour & a half.

After having carry on bag checked, weighed and tagged ‘ok’ by Vueling Airport staff at bag drop, cabin manager proceeded to tell me it was too big (along with attitude). This resulted in another frustrated conversation.

Checked in bag never arrived at the other end (CDG). My bag was lost for two weeks before I got it back. Absolutely zero communication from Vueling. I spent a huge amount of time chasing them around getting hardly any info. Trying to get a letter of delay for my travel insurance (which they advertise as providing) has been another long process again.

Overall this is a terrible airline with not one good experience.

Barcelona to Napoli. During self-check-in for a flight to Barcelona on 10.06.2019, my Luggage was lost due to their staff at the airport. Of course, it has not been found, moreover, the so-called airline support service Vueling told me that they cannot help me (after 11 days). Lost and found office in delivery airport refused to give me the report so I stayed in foreign country without my bag and without any help. I have never encountered such a disregard and unprofessional attitude.

Terrible. Always delayed. Often cancelled. When a cancellation occurs they try and fly you from or two the wrong airport.
IE Flight from Florence to London was cancelled so they offered to fly me to Rome the next day. Not helpful.
And again. Flight from Florence cancelled. So they put my on a flight from Pisa where I had just travelled from.

Our flight was overbooked by Vueling, no explanations given. Staff at the boarding gate were extremely rude. Absolutely no customer care: we were simply told we didnt have seats on the flight and were left to our own devices to sort out a flight back home. We had to find the Vueling office at the ariport and ended up having to wait 7 hours at Barcelona airport (for a 90 minute flight!) as Vueling had overbooked all flights that day. All members of staff we dealt with were very unhelpful – none wore name badges (what a surprise!), extremely unprofessional service. Avoid Vueling! Our tickets were not cheap and the service we received was appalling. That was our first (and definitely our last!) time using this airline.

We booked a flight from Barcelona to Malaga as the last leg of a journey from USA to Spain. Arrived at the check in kiosk with only 20 mins. before our flight left. The airline refused to check our bags, stating that we had to arrive 40 mins before. Customer service was equally unsympathetic, instead charging us a ticket change fee of 110€ each to put us on the next flight, a ticket that we could have purchased outright that day for 120€.