Vueling

This was not the experience I wanted to write about. Plane was 6 hours late. Boarding the flight, eventually, the plane had not been cleaned after the last flight – noticeable filth. Bar and snack service was cancelled. So late dirty plane with no food or drink. Not what was expected given the high cost!! Appalling.

Worst experience of my life. Please whatever you do don’t fly Vueling. My wife and I were supposed to board a flight at 9am from London to Barcelona. Despite prebooking and arriving well in time when we got to the counter we were advised that the flight was overbooked. Next flight we were put on was some 12 hours later!!! To top it all off once we arrived in Barcelona after 1am the next day none of our checked in luggage arrived. Still to date 2 bags are lost and Vueling cannot tell us which county the bags are in. They are clueless and have no idea where they are. Staff rude and stupidly incompetent. Pathetic and never ever again!

Please I beg you don’t ever fly this airline, you will be saving yourself a lot of hassle by avoiding them entirely.

The worst airline very disappointed very dirty rude we had 21/2 delays after they put us in the plane I’ll not fly with this airline again

Discrimination & Abuse of power



1) I had to go to the toilet urgently. I was forbidden to go to the toilet while other passengers were allowed. I was treated differently.

2) No information had to use a mask on board. It seems non sense that in some flights you have to use a mask and in others not (in the same flight company). I was forced to use a mask and when I asked why I had to use it, I was ignored twice. I had no idea if it was mandatory to use a mask in Spain. I used public transportation and was never asked to use a mask. The staff should have known the regulations and explained when asked about it.

3) One of the flight attendants was wearing the mask incorrectly without the nose covered. I was forced to wear the mask correctly (mouth and nose covered). When I asked the flight attendant what were the reasons, the answer was:”Because I wear it as I like!”. There was an extreme abuse of power, especially by the cabin supervisor. The way I was treated is against the Human Rights.

I don’t have complaint for in flight experience. Their cabin crews were kind and helpful and also ample legroom compared to other similar airlines.
But Vueling lost my checked-in luggage (7th June flight), where I had my valuables and essentials for my child. I am writing this review on the 20th August, yet Vueling is unable to resolve this issue. From the second week of my calls to their customer service, they are saying they have found my luggage at the Santorini airport, with their partner Goldair Handling and I am still waiting for it to be delivered.
Vueling said their contract with Goldair Handling does not allow them to chase them for luggage, eventually asked me to chase Goldair Handling myself and provided me Goldair Handling number, which can also be found on the website. The phone continues to ring for last 2 months, but no one picks. No one responds to your email. Same with Vueling, there is no fruitful email communication.
Eventually I claimed for the lost luggage and Vueling offered me £348, when value of my items are around £1400 – £1500. I didnot accept their valuation and they do not responding to my emails.