Volaris

Honestly really bad my plane was canceled due to weather conditions and I had to pay for the rescheduling when it was not my fault.

I booked a round flight with Volaris to travel to Mexico with my infant. I paid extra for first priority however I was not treated as such. In order to board the plane I had to go down stairs and catch a shuttle bus with my infant and carry on baggage and when we arrived we had to go down stairs off the plane in another shuttle bus. My baby’s stroller was not provided at arrival and I had to stand in a long line for the immigration check with infant and baggage. Return flight, due to a nearby accident I and other customers were late and missed our flight, their staff had no empathy or consideration for us. This was a very difficult and horrific experience and I do not recommend for parents traveling alone with an infant. I had to purchase a ticket from another airline whom had a much friendlier staff that did fully assist even with opening baby’s stroller. Thank you Interjet!

Date of trip 06augflt 912a 743a
Our checkin was horrible in GDL airport.
Check in was so unorganized. No specific lines for checkin. No monitor was displayed for what city destination.No clear direction from any attendant. Utter confusion for travelers. People were complaining of the lack of order. Even the cheapest airlines as I viewed across the way was better organized.

Never again will I fly with Volaris! The worse customer services. They want to implement additional charges to everything. We arrived 3 hours before our flight as suggested. The check-in line was extremely long. We had a flight from LAX to Oaxaca City. I was traveling with my 6 month daughter and husband. We waited in line for a long time and when we finally reached the check-in desk the customer service representative told us that the flight was closed. I was in shocked and could not believe what she was telling us. Since it was a late night flight my daughter was ready for a nap. The representative said they could not do anything even when we were waiting in line 3 hours before our flight. We had to purchased another ticket with Interjet since Volaris did not have any other flights to Oax for the next morning. We had to spend the night at the airport with our 6 month daughter. It was the worse experience ever! Other airlines would do their best to make sure all their clients get to their gates! Volais is not one! Not worth flighting with them regardless of their low prices!

Worst customer service, they just repeat first negative answer as robots, no email, text or phone call regarding canceled departing flight for one week!! by returning date!! useless to give them contact info.