Volaris

I’ve travelled to over 50 countries & this airline was by far the worst I have ever been on. By far. Nothing was organized from the moment we got in line at the LAX airport. The airline has a young staff that do not know anything about organizing lines or explaining to customers where to go. The flight itself was extremely uncomfortable. No leg room. Flight home was infested with mosquitoes flying all over the passengers. On the way to Cancun we were told to pick up our bags and give them to the next flight. There was absolutely no direction or sign as to where to take them. We ended up having to carry them on the flight ourselves. Flight attendants again were bad at explaining anything. Flight was delayed by two hours with no explanation. Overall miserable experience.

Worst airline. They could care less about their customers. The worst of Mexico’s business practices all wrapped into one company. Don’t ever use this airline.

Highly recommend against this airline. Flew home from Cancun on Volaris…there was a 3-hour delay that caused a missed connection. Volaris’s solution was ridiculous. They would not put us on an alternative flight to our final destination. Instead, they flew us to a different city (Fresno) and left us there focusing us to buy additional flights to get home (Seattle). I’ve never heard of an airline sending you to a different city and saying “eh…close enough” when their flight being late was the cause of the issue. I paid way more buying the extra flight home than I would have if I’d of just bought a flight from a real airline to start with. Never again.

Por este medio quiero desir que esta aerolínea es unas de las peores para viajar a cualquier parte del mundo tanto como el personal que son unos despotas mal educados in respetuosos despotas. Con la experiencia que e tenido de viajar a Mexico. El Salvador a Costa Rica nunca ve tenido mala experiencia por eso mientras este personal siga así se van ir a quiebra y parte por todo quieren cobrar asta para registrarte que mala experiencia

WORST airline, worst customer service I have EVER had the displeasure to receive. Kicked my family member out of an exit row seat paid extra for months in advance, didn’t need to check a bag but had to wait a full hour in that huge line be given a separated single seat at back of plane and told gate agents would need to help, gate agents did NOTHING to help, in fact after another of HOUR of being mostly IGNORED by them was told there was nothing they could do – AND “I” could contact Volaris upon my return to be given a voucher to compensate for the extra fee I’d previously paid for the one family member they separated to a back row seat!!! When on the plane we discovered the seat was given to someone that did NOT purchase seats in advance together but wanted to sea closer together – I guess they deserved priority because they were of Hispanic decent rather than Caucasian?? (that’s certainly what the service made us FEEL had happened) From now on I am definitely spending a little more to fly American Airlines and STRONGLY recommend you do the same! NEVER EVER AGAIN!!! DO NOT FLY VOLARIS!