Volaris

I absolutely DO NOT recommend this airline. Worst customer service, very rude, and they will give you every excuse in the world not to refund your money. I had to pay $763 on top for 8 tickets when it wasn’t our fault we missed our flight. TERRIBLE airline

We can’t fly because it’s overbooked. Horrible!

I read the reviews and did my homework. For me ? it was one of the best flights I have ever had to go to Mexico. Professional and compassionate staff. They give you options of what kind of services you need, and what kind of services you do not need. Please book at their site, read the summary of detailed options and instructions. I flew from Oakland to Puerto Escondido. I think the thing that stood out most is how the onboard staff treated their passengers, especially their care for elders, people with disabilities and children, I was actually very emotionally moved by the kindness and care they demonstrated. I called in several times and received excellent support. Sometimes I believe we have challenges due to linguistic and cultural differences. The website worked great for me, the application on my phone notified me of last minute changes. I loved my experience with Volaris, it actually was one of the highlights of my trip. Thank you very much and have an excellent day.

So i originally booked my flight online and a day after i called the company to gt some info regarding baggage, since i assumed at the time that every airline is different. I go into the airport literally AN HOUR before my flight and once i got to the check in desk and they said that the flight was about to leave within the last 20 minutes, and I am over here frustrated because i made sure to arrive super early so i don’t miss check in. So they charged me a LATE fee and on top of that they were charging me for my CARRY-ON bag when it came with my flight, and not only that but they check in person was being so rude to us in general and willing to help us or give us some clarification about everything when i asked. and to top everything off, I was having a major panic attack and my brother tried to seek some help from the employees and absolutely no help..
will never recommend this to anyone.

Horrible experience. Flight from Tijuana to Acapulco was cancelled. That’s understandable. But have another flight later to transport your hundreds of paid passengers. Next available flight was 4 dsys later.
Company policy is to rebook the value of the ticket within 24 hours, for travel in next 30 days. Absolutely unacceptable for a paid hotel that was that weekend. No refund. Not even a voucher. How are you supposed to plan a new trip in the next 30 days and within the next 24 hours? Oh, and you had to wait hours in line to talk to a Volaris representative to make these changes as their call center was not open. End result is they have STOLEN your money without even having to fly a plane. Horrible policy. Horrible airline.