Volaris

They didn’t ever answer my call after being on hold for 42 minutes and they didn’t have the courtesy of replying to my email so I went on line to cancel my reservation. My confirmation number was not found so I can only assume they canceled my reservation rather than addressing my concerns expressed in my email.. I’m saddened to learn of their poor business practices because we have many friends on their routes and we would have liked to use them in the future. Not only is this unlikely now, but we will also share your rudeness to them. There are other airlines albeit more expensive, but are much easier to communicate with. Once reservation is made, and after 24 hours, NO REFUNDS OR CREDITS! They charge a separate fee for everything–even carryons. Their low rates are simply a come on and are not worth it.

If you’re thinking about flying on Volaris… DON’T. They have terrible customer service. They decided to remove my bag from the plane 5 days ago due to their own error of “miscalculating the weight” and still have not returned it to me. I went my entire vacation without my bag (no clothes, personal supplies, certain medications, shoes, etc.). I spent hours both in person and on the phone with them, and they refuse to provide any written guarantee or amount of compensation, so I had no guarantee that any sorely needed replacement items I bought would be covered. They still haven’t delivered my bag or agreed to compensate me, meaning at this point they have essentially stolen my belongings in addition to ruining my vacation. Last I spoke with them, they couldn’t even say for sure where my bag is, yet they still refuse to pay me for loss and damages. Stay FAR, far away and use an ethical, trustworthy airline instead.

Iv traveled the globe and never before have I seen this bad of a airline. Volaris is the worst airline. The worst customer service ever Total rip-off.

They had horrible services, phone the phone and in person. they sold my seat they end up moving me to another seat I could not seat with my wife and baby. They do not organize themself to provide customer services. I will not recommend this airline even if it is cheap you end up paying more. another thing my baggage was open as if someone when inside.

Worst flight ever. Please, please spend your money somewhere else. It is just not worth it to use thos crappy airline. They promised my father in law a car as soon as he will arrived in Mexico. Guess what no car anywhere. They were supposed to comeback on the 30th of December to spend new years in California. And when they arrived at the airport in Mexico their flight was cancelled. And will have a next available flight in 4 days. Is it a joke for $1,500 round trip this Bu@#$$$t. No Way that is why I’m leaving this message. Volaris owners please take care of your costumers. They are the only reason you’re still in business. DON’T FLIGHT WITH VOLARIS….