Viva Aerobus

I was lucky not to have much luggage, but could just see while on line, how people were being charge overweight amounts, even on carry ons, I was heart broken by a particular case, you could just see the disappointment of the traveler having to pay extra fees and more extra fees. The seats have no screens for movies, the onboard service will charge you for EVERYTHING. They charge for water even! and staff is very flat faced. I do not recall a smile from staff while on this flight. My luggage got damaged and when calling customer service to claim the damage, they put me on hold for more than an hour, I waited this long to just prove my point of never using this airline again! NOT WORTH YOUR SO CALLED SAVINGS! go with someone more reliable.

Terrible flight and attendants were less than helpful. They moved our flight later and later a handful of times without updating their website or notifying the airport to update the departures screen. Attendants were hesitant and chatty with each other and didn’t care to offer help while a line was forming full of passengers of their plane being delayed without current updates being downloaded to their website. Terrible, I’ll never fly wth them again and no one will soon, they’re sure to go out of business from our plane full of passengers experience today.

Horrible, I bouth a family fly ticket for 3 adult and 1 infant and they charged me 90 USD for to strollers for my kids. I will never flight with Viva Aerobus. Bussines mens from Viva, go back to other business opportunity, your staff is keeling your money and your clients also.

I was not pleased , It started with the online booking , there website kicked me back to the main page 3 times in less then 3 Min ( refreshing ) , cost went up the 3rd time , called only to be hung up on because of there phone issues , Website looks and acts like it was made by a 15 year old in 1998
Then you get a price for the seat , then you have to pay extra for that seat , then you have to pay extra again for using your credit card at a higher fee then the CC company charges but there a ” Cashless Company ” There is no reason to nickle and dime you , Viva knows the cost of using CC put it in the cost of the flight , , Yes it comes out the same cost wise but it makes your airlines looking like a cheap nickle and dime company trying to get every Peso you can get

I would much rather of seen the TRUE cost of the flight up front vs looking cheap when going through the process
Then there was the boarding , they didnt let the Handicap on first , actually refused to , took for ever to get through the boarding process , got treated like low life servants, I wont be using you again and when I wright my many articles about traveling in Mexico I will mention the bad airlines I flew

What a horrible airline, had a connecting flight from Mex to HUX, the airline not only cxl that flight and moved the reservation one day prior. Please note we were in different country. There were no attempt to notify us. After talking and writing multiple times about the refund requested, no attempt has been made to provide us any explanation, follow up or and the refund.