Viva Aerobus

should have read reviews before buying a ticket with this airline. During a pandemic that remains in effect, their policy is a 6 month voucher. Currently in Spain, unable to travel to MX, how can I use this 6 month voucher? Viva refused to extend or refund and canceled my trip without notification!

I booked my flight for the upcoming week, they offer an insurance for an extra cost that allows you to cancel or move your flight or get a refund, so i bought this insurance, turns out i came up positive with covid 19 and cant travel, i call to cancel my flight thinking it will be easy with the insurance i bought, but no they make it near impossible to where you cant cancel asking for too many things. I sent them 3 different types of proof that i am covid positive, lab results, doctors certificates, results with the state seal and nothing they say thats not enough!! Whats the point of selling extra insurance if you cant use it!!

Never fails each time we fly a charter flight my luggage comes up accidentally either damaged beyond repair or missing or never even being put on the plane after being checked in. We recently just go back from Mexico and again they lost my luggage or as the representative said it probably was never put on the plane. I was told they would be in touch the next day and yet to hear from them regarding this. I had no hopes of hearing back from them as this is not the first time this has happened and no response back. Not sure why this happens but it is very upsetting. Needless to say, I’m done with flying charter flights. Viva Aerobus you’ve lost my business.

I work at a NPO, and we took a trip with about 20 interns. When we go to check-in, the airline insists on weighing each person’s bags together. Some kids’ bags were at 7kg, and others were at 10.3kg and they wanted us to pay $50usd for the ones that were over. We weren’t going to pay for 10 or so kids’ bags because they were a bit over, so we start rearranging the baggage to spread the weight more evenly. At the gate, the agents (incredibly rude/impatient), insisted on charging us for the bags that were “over” (by .3kg) AGAIN, though we showed our receipts. They held the flight for about 1 & 1/2 hours because they were busy hassling us. After we ended up paying for 3 of the kids bags (TWICE), we finally boarded the flight. Because we had layovers each direction, we ended up flying with the airline 3 times, and each experience was equally horrific. We literally sat on the airport floor and threw away toiletries, clothing, books, shoes, etc. and moved items around bags to meet their ridiculous requirements, constantly reweighing the bags to try to avoid paying $100s in additional fees.

I have traveled extensively both domestically and internationally and have never been so disappointed as I have with Viva Aerobus. My 4 beautiful days in Ajijic ended badly thanks to Viva Aerobus (VA). First of all, you can’t check-in online within 24 hrs of departure. But in all fairness, I’m not sure if it’s airport policy or because VA hasn’t caught on. So I had to be there 2.5 hrs prior to departure, checked in and was given my “VIP” group boarding pass. As we were boarding the plane, several of us were asked to step aside and go to another line to weigh and or measure our hand carry-on bags. When they took my bag, a man, without looking at me in the eyes, proceeded to invoice me for US $52 because my bag was 1″ above the limit. He never even showed me the measurements! Mind you, I’ve used the same bag traveling to Europe, Asia and multiple US domestic flights and had NO problems. Because I felt like I was being bullied by the “polecias”, I paid the US $52 and was asked to give my bag to someone by the door of the plane. There was no one there so I proceeded to take my bag in and placed it in the overhead bin. And guess what? It fit perfectly as expected and like it has with all my other flights in the past. Also, it would be nice if VA would send us all an email warning us of their strict policies and perhaps mention that THEIR SEATS DO NOT RECLINE AND HAVE NO ENTERTAINMENT ON BOARD. So much for being in a “VIP” that they couldn’t even accommodate a bag that’s 1″ over their limit. Perhaps the US $52 they collected from me cost VA prospective passengers because of this review. One thing for sure, I WILL NEVER FLY VivaAerobus EVER AGAIN!