Viva Aerobus

We booked a flight online from Oaxaca to Phoenix at the beginning of March. It had been six years since we had seen our family due to Covid. Our flight from Oaxaca to Mexico city was with Viva. We were about an hour late taking off and then when we were supposed to land in MC the plane almost touched down then went back up and circled rhe whole city before finally landing. We have never been to the airport in MC so we didn’t realize that the two terminals were three miles apart. We are both in our sixties so we can’t walk very fast so by the time we got to our gate the boarding was closed. We have flown all over the world on many different airlines and have never missed a flight, not once.
We tried talking with a manager for Viva who did absolutely nothing but give us the run around. We had to spend two nights in MC before we could catch another flight.
What bothered us the most was the lack of any kind of support from Viva. I guarantee we will never fly with this airline in the future.

My first flight was delayed 3 hours. VIVA AEROBUS hasn’t even updated the information about the plane being delayed at the airport. I kept checking the screens, and even 2 hours after the plane was supposed to take off, the screens showed the status of the flight: on time. The application kept showing diferent times of departure, and the employe at the window was more and more scared. I stopped asking him after a while. Finally, we boarded the plane just to sit there for an hour because they didn’t have any fuel. ?. I’m at the airport now to get the flight back, and I got all excited because the plane actually came from Mexico City on time to pick us up from Oaxaca. Unfortunately, they told us that we can’t board the plane because it’s delayed. The application stopped working and doesn’t give any updates about the status of the plane. This is my last flight with this airline.

The worst part was trying to get a hold of the company. I had been calling and trying different menus for hours in the airport and talking in circles with the bot. Whenever I got a hold of someone, they would transfer me and drop my call. Terrible communication and it’s impossible to get a real person. When I finally reached Debra and the manager Eduardo, they helped very little and only gave a refund on the flight they canceled, not the flight that I had as my return (which I couldn’t even use since I wasn’t there!) Overall a terrible experience with both the airlines at the airport, the manager, and the call center. Don’t use this airline if you want to get somewhere within a couple of days. They are unreliable and don’t compensate when they don’t deliver on their promises.

Do not fly with Viva! My husband and I had purchased tickets to fly from Tijuana to Los Cabos for our summer vacation. We purchased these tickets over 2 months in advance. We received an email from Viva Aerobus two weeks prior to our flight stating that our outgoing flight was cancelled and that we would be placed on a flight that was 6 hours later that day. I accepted as I saw no other option. The next day, I was sent another email saying that my incoming flight was cancelled and that there were no other direct flights available on that day. The other flights were 5+ hours long, instead of 2 hours, and they departed at times that did not work for us. I called Viva to get a refund. They said that I did not qualify for a refund. Keep in mind that they cancelled my flight and ruined my vacation. Get this. I had even purchased the refund insurance just in case something like this happened. Viva said that my insurance did not cover the airline cancelling our flight.

Do not fly with this airline. I can guarantee 100% you will be disappointed with this VIVAAEROBUS. They always cancel flights on you, flights run late, lose your belongings, do not refund a cent back for things they fail to provide. I have experienced all of the above.