2.1/10

    From 12 passenger reviews

    Bernardo

    from Mexico - August 16, 2017

    Flew First

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible, I bouth a family fly ticket for 3 adult and 1 infant and they charged me 90 USD for to strollers for my kids. I will never flight with Viva Aerobus. Bussines mens from Viva, go back to other business opportunity, your staff is keeling your money and your clients also.

    Thomas

    from Mexico - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was not pleased , It started with the online booking , there website kicked me back to the main page 3 times in less then 3 Min ( refreshing ) , cost went up the 3rd time , called only to be hung up on because of there phone issues , Website looks and acts like it was made by a 15 year old in 1998
    Then you get a price for the seat , then you have to pay extra for that seat , then you have to pay extra again for using your credit card at a higher fee then the CC company charges but there a ” Cashless Company ” There is no reason to nickle and dime you , Viva knows the cost of using CC put it in the cost of the flight , , Yes it comes out the same cost wise but it makes your airlines looking like a cheap nickle and dime company trying to get every Peso you can get

    I would much rather of seen the TRUE cost of the flight up front vs looking cheap when going through the process
    Then there was the boarding , they didnt let the Handicap on first , actually refused to , took for ever to get through the boarding process , got treated like low life servants, I wont be using you again and when I wright my many articles about traveling in Mexico I will mention the bad airlines I flew

    Daya

    from United States - July 24, 2017

    Flew Premium Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    What a horrible airline, had a connecting flight from Mex to HUX, the airline not only cxl that flight and moved the reservation one day prior. Please note we were in different country. There were no attempt to notify us. After talking and writing multiple times about the refund requested, no attempt has been made to provide us any explanation, follow up or and the refund.

    Carina

    from United States - April 21, 2017

    Flew Premium Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I did not have a great experience customer service definitely sucks it is worthless to pay before for an extra luggage still get to pay at the time of check in or leaving it behind because if the luggage band can break. The name of the customer that attend me was Bruno Lazaro Tapia Ortega at Tijuana, Mexico defiantly the worst expirience ever.

    Santiago

    from Mexico - December 3, 2016

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Its Cheap and kinda comfortable, has no entertaining on Air whatsoever , its still fine to travel when you wanna save some money , traveled already 4 times in this airline and no delays or problems so far, probably will keep flying with them as long as they dont present any delays or problems and keep the good prices.

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