Viva Aerobus

Stay away from this crappy airline. Due to flight delay, I missed the connection flight and was put on a flight on the next day in the morning although there were flights on the same night. The airline sent a sms stating the delay was due to a technical problem. At the airport counter the personnel said it was instructed to say the delay was due to weather which was a sheer lie because other flights in the same direction and at the same time took place on time. They refused any reimbursement for the hotel that was paid for at the destination, no accommodation for the night, no food, not even WATER on plane!!! How sick is that! The personnel when confronting immediately lost the ability to speak English. This company has to get out of business with such attitude towards customers.
Their shuttle service is the same crap. Better order Uber or taxi. You won’t save anything with this SHARED transportation, only get a headache.

Terrible airline, don’t waste your money in this crappy airline. Do yourself a favor and fly with another one, viva aerobus is not worth the money. They should pay you to fly with them. Rude customer service, delay all the time. I had a almost 4 hour delay, and we had to wait for fuel inside the airplane. My luggage was open and got stolen a few things and not one employee was able to tell me how to proceed to open a report or claim. After a couple of days they wanted to reimburse me with a viva aerobus certificate…. for what? I ain’t flying with this crappy airline ever again!

Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

Originally 7am departure with 6:15 boarding. Was notified at 6am that there’s an hour delay. Boarded at 7:45. Then told at 8:45 that they are waiting for the luggage to be loaded. Still sitting in the tarmac at 9:07, the cabin door is still open & they have no update for us. EPIC FAIL!!