1.6/10

    From 23 passenger reviews

    Leslie

    from United States - December 31, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible airline, don’t waste your money in this crappy airline. Do yourself a favor and fly with another one, viva aerobus is not worth the money. They should pay you to fly with them. Rude customer service, delay all the time. I had a almost 4 hour delay, and we had to wait for fuel inside the airplane. My luggage was open and got stolen a few things and not one employee was able to tell me how to proceed to open a report or claim. After a couple of days they wanted to reimburse me with a viva aerobus certificate…. for what? I ain’t flying with this crappy airline ever again!

    Eugenio

    from United States - December 7, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

    Eugenio

    from United States - December 7, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

    Michelle

    from United States - November 13, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Originally 7am departure with 6:15 boarding. Was notified at 6am that there’s an hour delay. Boarded at 7:45. Then told at 8:45 that they are waiting for the luggage to be loaded. Still sitting in the tarmac at 9:07, the cabin door is still open & they have no update for us. EPIC FAIL!!

    Rebecca

    from Mexico - April 3, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We booked a flight online from Oaxaca to Phoenix at the beginning of March. It had been six years since we had seen our family due to Covid. Our flight from Oaxaca to Mexico city was with Viva. We were about an hour late taking off and then when we were supposed to land in MC the plane almost touched down then went back up and circled rhe whole city before finally landing. We have never been to the airport in MC so we didn’t realize that the two terminals were three miles apart. We are both in our sixties so we can’t walk very fast so by the time we got to our gate the boarding was closed. We have flown all over the world on many different airlines and have never missed a flight, not once.
    We tried talking with a manager for Viva who did absolutely nothing but give us the run around. We had to spend two nights in MC before we could catch another flight.
    What bothered us the most was the lack of any kind of support from Viva. I guarantee we will never fly with this airline in the future.

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