2.1/10

    From 12 passenger reviews

    jennifer

    from United States - July 22, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Never fails each time we fly a charter flight my luggage comes up accidentally either damaged beyond repair or missing or never even being put on the plane after being checked in. We recently just go back from Mexico and again they lost my luggage or as the representative said it probably was never put on the plane. I was told they would be in touch the next day and yet to hear from them regarding this. I had no hopes of hearing back from them as this is not the first time this has happened and no response back. Not sure why this happens but it is very upsetting. Needless to say, I’m done with flying charter flights. Viva Aerobus you’ve lost my business.

    Kay

    from United States - July 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I work at a NPO, and we took a trip with about 20 interns. When we go to check-in, the airline insists on weighing each person’s bags together. Some kids’ bags were at 7kg, and others were at 10.3kg and they wanted us to pay $50usd for the ones that were over. We weren’t going to pay for 10 or so kids’ bags because they were a bit over, so we start rearranging the baggage to spread the weight more evenly. At the gate, the agents (incredibly rude/impatient), insisted on charging us for the bags that were “over” (by .3kg) AGAIN, though we showed our receipts. They held the flight for about 1 & 1/2 hours because they were busy hassling us. After we ended up paying for 3 of the kids bags (TWICE), we finally boarded the flight. Because we had layovers each direction, we ended up flying with the airline 3 times, and each experience was equally horrific. We literally sat on the airport floor and threw away toiletries, clothing, books, shoes, etc. and moved items around bags to meet their ridiculous requirements, constantly reweighing the bags to try to avoid paying $100s in additional fees.

    Julio

    from United States - July 15, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have traveled extensively both domestically and internationally and have never been so disappointed as I have with Viva Aerobus. My 4 beautiful days in Ajijic ended badly thanks to Viva Aerobus (VA). First of all, you can’t check-in online within 24 hrs of departure. But in all fairness, I’m not sure if it’s airport policy or because VA hasn’t caught on. So I had to be there 2.5 hrs prior to departure, checked in and was given my “VIP” group boarding pass. As we were boarding the plane, several of us were asked to step aside and go to another line to weigh and or measure our hand carry-on bags. When they took my bag, a man, without looking at me in the eyes, proceeded to invoice me for US $52 because my bag was 1″ above the limit. He never even showed me the measurements! Mind you, I’ve used the same bag traveling to Europe, Asia and multiple US domestic flights and had NO problems. Because I felt like I was being bullied by the “polecias”, I paid the US $52 and was asked to give my bag to someone by the door of the plane. There was no one there so I proceeded to take my bag in and placed it in the overhead bin. And guess what? It fit perfectly as expected and like it has with all my other flights in the past. Also, it would be nice if VA would send us all an email warning us of their strict policies and perhaps mention that THEIR SEATS DO NOT RECLINE AND HAVE NO ENTERTAINMENT ON BOARD. So much for being in a “VIP” that they couldn’t even accommodate a bag that’s 1″ over their limit. Perhaps the US $52 they collected from me cost VA prospective passengers because of this review. One thing for sure, I WILL NEVER FLY VivaAerobus EVER AGAIN!

    ezekiel

    from - July 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was lucky not to have much luggage, but could just see while on line, how people were being charge overweight amounts, even on carry ons, I was heart broken by a particular case, you could just see the disappointment of the traveler having to pay extra fees and more extra fees. The seats have no screens for movies, the onboard service will charge you for EVERYTHING. They charge for water even! and staff is very flat faced. I do not recall a smile from staff while on this flight. My luggage got damaged and when calling customer service to claim the damage, they put me on hold for more than an hour, I waited this long to just prove my point of never using this airline again! NOT WORTH YOUR SO CALLED SAVINGS! go with someone more reliable.

    Amanda

    from Mexico - August 16, 2017

    Flew Premium Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible flight and attendants were less than helpful. They moved our flight later and later a handful of times without updating their website or notifying the airport to update the departures screen. Attendants were hesitant and chatty with each other and didn’t care to offer help while a line was forming full of passengers of their plane being delayed without current updates being downloaded to their website. Terrible, I’ll never fly wth them again and no one will soon, they’re sure to go out of business from our plane full of passengers experience today.

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