4.3/10

    From 6 passenger reviews

    Rohan

    from India - March 16, 2024

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Excellent! World’s best airline!

    Piotr

    from Poland - March 8, 2024

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Only negative experience with flights with Vistara. Indian staff in Mumbai the worst between all airlines which I used. More details in Skytrax review and Tripadvisor.

    Conclusion: if are any problems not expect help and support from Vistara staff – one thing you can count on is deception and lies.

    Sanidhya

    from United Kingdom - August 18, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airlines ever.Don’t ever travel with them. The food is extremely pathetic. the staff is extremely rude. Plus they delay their flights for 14+ hours and don’t even show mercy. It has been 3 months and they still haven’t given the compensation to the customers of the flight. they put in my details wrong even after several times me sending them right documents. Plus worst services, they are not even reliable. Better travel in spicejet or even airindia is better at service than vistara.

    Shreya

    from Germany - June 30, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever. Have traveled with multiple airlines before, but never ever had such worst experience.

    They cancelled our flight tickets without our concert and without informing us and did not even return the amount.

    One day before the travel, when we tried to do the check in, we got to know that we don’t even have a flight.

    Contacted them multiple times, no one is helping and asking to pay more money.

    Now my parents are stuck in a foreign land without any help just because of the worst flight.

    I will never recommend Vistara to anyone

    Andreas

    from Germany - May 6, 2021

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Professional, Polite, Personal.
    Providing good service on international flights during pandemic is a challenge and Vistara did a good job here on their new DEL to FRA sector. But do keep in mind the flight was only half full. Covid protocols were followed strictly and enforced gently where needed. Given the departure time of 3:15am the food service is of less importance, the breakfast however was served in good time and delicious. The 787 is always a pleasant experience anyway – and the exceptional baggage allowance of 3x32kg one of the reasond why I chose business class this time.

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