4.7/10

    From 3 passenger reviews

    Shreya

    from Germany - June 30, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever. Have traveled with multiple airlines before, but never ever had such worst experience.

    They cancelled our flight tickets without our concert and without informing us and did not even return the amount.

    One day before the travel, when we tried to do the check in, we got to know that we don’t even have a flight.

    Contacted them multiple times, no one is helping and asking to pay more money.

    Now my parents are stuck in a foreign land without any help just because of the worst flight.

    I will never recommend Vistara to anyone

    Andreas

    from Germany - May 6, 2021

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Professional, Polite, Personal.
    Providing good service on international flights during pandemic is a challenge and Vistara did a good job here on their new DEL to FRA sector. But do keep in mind the flight was only half full. Covid protocols were followed strictly and enforced gently where needed. Given the departure time of 3:15am the food service is of less importance, the breakfast however was served in good time and delicious. The 787 is always a pleasant experience anyway – and the exceptional baggage allowance of 3x32kg one of the reasond why I chose business class this time.

    Steven

    from Australia - May 10, 2020

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Low cost airline that tries very hard.
    A pleasant experience overall

    View all Reviews