Vistara

Stay away pay extra and book a more reputable flight airway. Terrible service customer service is a borderline comedy act with no real acceptance of the poor experience on the customer’s end. What to expect from Vistara: delayed baggage (by 3 hours) on arrival and then a staff member threatening to remove you from the airline for having a piece of slightly overweight baggage without any form of assistance or actually providing a solution. Then on top of that the pure ridicule of the customer service we’ve had to deal with after is what you get from Vistara. I implore you after reading this review to please use another service and be better off, it may cost more but for your own sanity, health and wellbeing choose another airline.

Worst airlines ever.Don’t ever travel with them. The food is extremely pathetic. the staff is extremely rude. Plus they delay their flights for 14+ hours and don’t even show mercy. It has been 3 months and they still haven’t given the compensation to the customers of the flight. they put in my details wrong even after several times me sending them right documents. Plus worst services, they are not even reliable. Better travel in spicejet or even airindia is better at service than vistara.

Worst airline ever. Have traveled with multiple airlines before, but never ever had such worst experience.

They cancelled our flight tickets without our concert and without informing us and did not even return the amount.

One day before the travel, when we tried to do the check in, we got to know that we don’t even have a flight.

Contacted them multiple times, no one is helping and asking to pay more money.

Now my parents are stuck in a foreign land without any help just because of the worst flight.

I will never recommend Vistara to anyone

Professional, Polite, Personal.
Providing good service on international flights during pandemic is a challenge and Vistara did a good job here on their new DEL to FRA sector. But do keep in mind the flight was only half full. Covid protocols were followed strictly and enforced gently where needed. Given the departure time of 3:15am the food service is of less importance, the breakfast however was served in good time and delicious. The 787 is always a pleasant experience anyway – and the exceptional baggage allowance of 3x32kg one of the reasond why I chose business class this time.

Low cost airline that tries very hard.
A pleasant experience overall