Virgin Australia

I just have to say that the staff on flight VA165 today from Auckland to Melbourne were fantastic! They were so kind and helped me get through my motion sickness. Great service!

Two friends and I flew to Hamilton Island from Melbourne with Virgin Australia. We had originally booked direct flights to and fro through Webjet a month before our trip, but to our surprise a week or so later the flights had been changed/cancelled. We had been placed on a flight from Brisbane to Hamilton Island (going there) and another from Sydney to Melbourne (returning home). Finding this odd I called up the Virgin customer service team who informed me that I would have to call Webjet to book us a flight to get us to Brisbane from Melbourne and another to get us from Hamilton Island to Sydney. We were then given two more Virgin flights to help us reach our destination and to come back home. Having this experience prior to commencing my trip I was hesitant to fly with Virgin. However I was very pleased with the service that Virgin had provided. All Virgin staff that I had encountered were very pleasant and kept a smile on their faces and made the flights very enjoyable. There were no seatback tv’s on the Virgin aircraft, however passengers were informed prior to boarding and on the flight before departure that an app was available to use to stream and watch movies/tv shows. Coming back from Hamilton Island our flight from Sydney to Melbourne was cancelled and we had not found out about this cancellation until we had deboarded the plane from Hamilton Island. However, after arriving into the Virgin terminal at Sydney our names were paiged over the speakers and we were instructed to make our way back to the gate of the aircraft we had just gotten off. It was there we were handed new boarding passes to another flight to Melbourne that departed EARLIER than our original scheduled flight. We were not seated together on this flight, however the staff member at the gate explained to us that it was a full plane and there were only three more seats left to accommodate us. Overall we were pleased with our experience with Virgin Australia. We did experience a few hiccups with the cancellation of flights, however Virgin staff assisted us as much as they could, and the experience that we received on board compensated for any of the problems we faced. Would definitely recommend flying with Virgin Australia.

flew from cairns to brisbane recently. the flight was okay, but for a full service airline i would not say a bottle of water and a pack of two cookies is an appropriate meal service, the flight departed on time and arrived on time, the crew were a little rude and abrupt almost as though they were at the end of a 12 hour shift and were over it.

No text notification for Virgin flight cancellation in Hobart yesterday – due to bad weather at destination. Waited four hours in the airport. Tiring for us but other passengers missed international connections. Staff were unavailable or indifferent. In the time we were waiting, we watched two Qantas flights take off and one Jetstar flight (same destination as us). Qantas passengers were constantly kept informed and compensated with refreshment vouchers. Nothing but silence and absent staff for Virgin passengers…

The worst check in process in Denpassar last night. Will not ever travel with this airline again. No blanket, inflight entertainment and eight dollars for two bottles of water. Gurauda has it all over Virgin