Donald

    from Australia - July 18, 2017

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    we travelled from melbourne to Ho Chi Minh on a daylight flight in business class the seats really good put to good use on flight home at night which I slept thru. The food on board really above the rest. Very clean almost new dreamliner with windows that you can change the tint on. We will fly again with them.

    Barry

    from Malaysia - June 20, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    It was a pleasant and comfortable flight depart from Kuala Lumpur (KLIA) to Seoul (Icheon) transit via Ho Chi Minh (Tan Son Nhat). Although there was a slight delay on the departure but the ground staffs manage to get every passenger on broad fast and efficient. Vietnam Airlines has proven themselves as a four star airlines with exceptional service provided. Friendly and efficient flight crews, good quality of food meals and equipped with latest new trendy A350 XWB aircraft! The aircraft ambiance was fascinating with larger screen and more leg room. The content selection was more than enough throughout the flight. This was my first time fly with VA and I’m quite impress with their product and services provided with that competitive price. May consider travel with VA again for long haul flights as their transit flight takes about 2 hour only. Thumbs up for VA.

    matthew

    from Australia - May 3, 2017

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    i traveled business class from Vietnam to Melbourne with my two kids (3 and 5) and my wife and found the service to be the best we have ever traveled with.
    both my kids enjoyed the flight as they where well looked after by all cabin staff.

    Eva

    from Australia - April 19, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The most awful flight ever, the seats are really uncomfortable and leg room less than other flights. Light and entertainment controls are on the armrest, meaning you cannot rest our arm there, that is if the entertainment tablet works (mine did not work on the way to Saigon, my husbands didn’t work on the return trip.) the food was simply awful, I could not eat the breakfast, an omelette which was liquid and uncooked on the top. At one stage during the night, oxygen seemed too low. I will never fly Vietnam airlines again.

    Kevin

    from Australia - February 14, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Never again! Fly from Hanoi from Hue, they changed flight schedule twice after we booked the tickets. At the airport, the cancelled the flight due to “weather”, while google, weather info and we and friend from both cities confirmed 100% perfect, they basically lied using weather as an excuse not responsible for anything, ground staff are unprofessional, since this is state owned airlines.

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